Re: "Error on a Request to Write Data to Media" Error Message When You Use Ntbackup.exe"
- From: "Ian J" <sbssupport@xxxxxxxxxxxx>
- Date: Tue, 6 Dec 2005 09:02:56 -0000
Thanks again Nathan
The device is on the HCA.
I've updated the drivers from HP - currently testing.
I'll send you my log files after today's test if the problem persisits.
There is definately enough space on the tape.
Backup method is configured from SBS Backup wizard in Server Management
You quoted this KB article, which I had already found, see my first post
817688 "Error on a Request to Write Data to Media" Error Message When You
Use http://support.microsoft.com/?id=817688
I had previously applied this patch and it appeared to resolve my problems,
however post SP1 the patch will not re-install.
Its also not recorded as being for SBS2003 - I tried to obtain it again
yesterday and was denied access to it by Microsoft operator, becuase SBS2003
is not listed on the "Applies to"
""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:gebZa1g%23FHA.3092@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Ian,
>
> Thank you for posting in the SBS newsgroup. I'm glad to working with you
> again.
>
> My sincerest apologies for the delay in responding due to high post
> volume,
> thanks for the understanding.
>
> According to your description, I understand that you received the error
> message "Error on a Request to Write Data to Media" when you are using
> Ntbackup.exe in the SBS 2003 SP1 Server. If I have misunderstood the
> problem, please don't hesitate to let me know.
>
> To narrow down this issue, please kindly answer and perform the following
> questions and steps:
>
> 1. First of all, please kindly help me make sure the HP (Quantum) SDLT
> tape drive in the Microsoft HCL and there is no compatible issue.
>
> Storage, Tape Drives
> http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=c
> ategoryProduct&pgn=8a856b6f-a091-4b65-82c4-8de36550d285
>
> 2. What the backup method are you using? Just run normal NTbackup or
> configure a backup task from SBS Backup wizard in Server Management?
>
> 3. Please use normal NTbackup to backup your server directly on your hard
> disk, what''s the result?
>
> 4. Would you please check if the media has the enough space for the
> backup
> content.
>
> 840754 Backups on Windows Small Business Server 2003 may use more backup
> media
> http://support.microsoft.com/?id=840754
>
> 5. I have checked my testing machine SBS 2003 Standard SP1, the version
> of
> Ntbackup.exe is also "5.2.3790.1830 (srv03_sp1_rtm.050324-1447)".
>
> If the issue persists, please kindly help me collect the following
> information for further analysis:
>
> 1. If the problem persists, please save your recent application log and
> system log as .evt files and send them to me at v-natliu@xxxxxxxxxxxxx for
> further troubleshooting.
>
> a. Click Start -> Run, type EVENTVWR.MSC and click OK.
> b. Select the Application Event log, right click it and select "Save Log
> File As"
> c. Save it as .evt file and email to me.
> d. Export System Event Log too.
> e. Compress and email me with the C:\Program Files\Microsoft Windows Small
> Business Server\Support folder.
>
> 2. If you using NTBackup, please gather backupxx.log files in the folder
> "C:\Documents and Settings\SBS Backup User\Local Settings\Application
> Data\Microsoft\Windows NT\NTBackup\data"; if you using SBS Backup wizard,
> please gather Sbsbackuplog0x.log files which can be located under the
> folder "%sbsprogramdir%\Support\Backup Logs".
>
> To get additional detailed information, you may refer to the following
> document:
>
> NTBackup
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/Serve
> rHelp/2b8c47c9-a769-46d2-9e26-f4d16f0261f8.mspx
>
>
> Backing Up and Restoring Windows Small Business Server 2003
> http://download.microsoft.com/download/b/d/8/bd8e1a40-d202-429a-8eb7-26300d6
> 2bcc9/BKU_bkuprstr.doc
>
> Backup fails on a computer that is running Small Business Server 2003
> http://support.microsoft.com/Default.aspx?id=830575
>
> Best practices for Backup
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/library/Serve
> rHelp/9f772381-c627-4c82-bf34-b4e4e05dbe0d.mspx
>
> 817688 "Error on a Request to Write Data to Media" Error Message When You
> Use
> http://support.microsoft.com/?id=817688
>
> I appreciate your time and cooperation. If anything is unclear, please
> feel
> free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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>
>
> --------------------
>>From: "Ian J" <sbssupport@xxxxxxxxxxxx>
>>Subject: "Error on a Request to Write Data to Media" Error Message When
> You Use Ntbackup.exe"
>>Date: Mon, 5 Dec 2005 09:32:59 -0000
>>Lines: 42
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>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I'm having intermitent errors using NTBACKUP.EXE on a Windows 2003 SBS SP1
>>server.
>>
>>This seems to be well covered in MS Article: 817688
>>http://support.microsoft.com/default.aspx?scid=kb;en-us;817688
>>I previously applied this patch, but having installed SP1 the problem has
>>returned. I tried to re-apply the patch, but the hotfix package detected
>>SP1 and wouldn't install.
>>
>>The article has the following file information
>>Date Time Version Size File name
>> --------------------------------------------------------------
>>31-Mar-2003 19:15 5.2.3790.2 1,167,872 Ntbackup.exe
>>
>>My SBS SP1 server has NTbackup version lower than this patch, although the
>>modified date is later.
>>Date: 24/3/2005 version of 5.2.3790.1830
>>
>>
>>The error logged is:
>>Error: The device reported an error on a request to write data to media.
>>Error reported: Bad data.
>>There may be a hardware or media problem.
>>Please check the system event log for relevant failures.
>>The operation was ended.
>>Backup completed on 04/12/2005 at 23:19.
>>Directories: 8211
>>Files: 77579
>>Bytes: 62,726,932,259
>>Time: 1 hour, 58 minutes, and 4 seconds
>>
>>Error: D: is not a valid drive, or you do not have access.
>>
>>I've done all the usual routine maintenance activities, changed tapes,
> used
>>a cleaning tape, checked for tape drive driver updates.
>>The server is a HP DL380 with a HP (Quantum) SDLT tape drive.
>>
>>Any help would be appreciated.
>>Thanks
>>Ian
>>
>>
>>
>
.
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