RE: VBScript: Remote Desktop Disconnected

Dear Customer,

Thank you for posting back!

Could you please send the icwlog.txt again to my mailbox
v-branee@xxxxxxxxxxxxx? Thanks a lot for your co-operation!

>From your reply, I understand that you do not have Router in front of the
SBS Server. So your Network Topology is:

{Internet} {NIC1} {SBS2K3 + ISA 2K4} {NIC2} {Internal Clients}

Since the net stat port 4125 result is correctly, based on my experience,
most of the possibility this is an ISA issue. So please take your time to
gather following information:

[Note]: You also need to make sure that your ISP does not block Port 4125.

1. ISA Info:

1) Download the file from the following URL:

http://www.isatools.org/isainfo/ISAInfo.zip

2) Extract all files to a folder on ISA server

3) Double click Isainfo.js. This will generate 2 files
ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml in the
current folder.

4) Please send these files to me.

2. We also need to gather the ISA logs:

1) Schedule a down time.

2) Open ISA 2004 management console.

3) Expand the server node and highlight 'Monitoring'.

4) In the right pane, switch to the 'Logging' tab, make sure the 'Task
Pane' is showed there.

5) In the 'Task Pane', click 'Configure Firewall Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.

6) Switch to the 'Fields' tab, click 'Select All', and then click OK.

7) In the 'Task Pane', click 'Configure Web Proxy Logging' under 'Logging
Tasks', and then switch the 'log storage format' from 'MSDE database'
(default) to 'File'.

8) Switch to the 'Fields' tab, click 'Select All', and then click OK.

9) Click 'Apply' to save changes and update the configuration.

10) Temporarily disable the Firewall service. To do that, please click
Monitoring | Services tab, and then right click 'Microsoft Firewall' to
choose 'Stop'.

11) Clear the current existing W3C logs. To do that, go to the log saving
directory and clean any existing .W3C logs. By default, the logs will be
saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF may not
be able to deleted,that's normal.) You may backup them first and then
delete them.

12) Go back to the ISA 2004 management console, and then Start the stopped
'Microsoft Firewall' service.

13) Reproduce the problem, stop the service, and then gather the resulting
W3C files to me for analysis.

14) Please also let me know the IP address of the testing client/server so
that I can filter the data.

Please take your time to perform the steps and gather the log files for us
to analysis. I am waiting for your reply!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
>Thread-Topic: VBScript: Remote Desktop Disconnected
>thread-index: AcX6IVurKPwBrGLfT0iAMKuV735yOw==
>X-WBNR-Posting-Host: 68.146.35.101
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>References: <E8D7EE59-1142-4402-ADE4-F4251A2E8D69@xxxxxxxxxxxxx>
<gGA$B0W#FHA.3440@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: VBScript: Remote Desktop Disconnected
>Date: Mon, 5 Dec 2005 20:56:02 -0800
>Lines: 270
>Message-ID: <9E7413DC-0980-4A38-92AF-9304182489B5@xxxxxxxxxxxxx>
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227990
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi Brandy,
>
>Thanks for your suggestions.
>
>1. I do not have a hardware firewall or router in front of the Internet
>computers.
>
>2. ISA is allowing OUTBOUND port 4125 through the "SBS RWW Inbound Access
>Rule".
>
>3. The command netstat -aon | find ":4125" returns no results.
>
>4. When running CEICW, I have checked the box "Remote Web Workplace".
>=================
>Information you requested:
>
>a. On my lan, if I attempt to connect through
>https:\\www.domainname\remote, I can connect to RWW. When I attempt to
>connect to client or server desktops, I get the following error:
>
>"The client could not establish a connection to the remote computer. The
>most likely causes for this error are:
>1)Remote connections might not be enabled at the remote comptuer.
>2)The maximum number of connections might be exceeded at the remote
computer.
>3)A network error might have occurred while establishing the connection.
>4)The Remote Web Workplace designated port might be blocked by a firewall."
>
>On my lan, if I attempt to connect through https:\\servername\remote, I
can
>connect to RWW and I can connect to client and server desktops
successfully.
>
>b) I was not able to forward the icwlog.txt file to the email address
>provided ('v-branee@xxxxxxxxxxxxx'). The bounceback message states
"Reason:
>Illegal host/domain name found".
>
>c) As per Kathy's suggestion, I attempted telnet <Public IP Address> with
>the following results: "Could not open a connection to host on port 4125 :
>Connect failed"
>
>d) I am not sure if this is the same as a), but RWW-RDP to server and any
>client works from any computers in the LAN.
>
>e) I have attempted the connection from two external computers, one is
>Windows 2k, and one is Windows XP SP1.
>
>I hope that is all the information you needed.
>
>Thanks for your assistance.
>

.

Relevant Pages

  • RE: Remote Web Workspace
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