RE: VBScript: Remote Desktop Disconnected

Dear Customer,

Thank you for posting to the SBS Newsgroup.

I understand that you cannot access server and client workstations desktops
through RWW. If I have misunderstood your issue, please let me know.

>From the information you applied, I understand that your Network Topology
is:

{Internet} {NIC1} {SBS 2K3 + ISA 2K4} {NIC2} {Internal Clients}

Also, it seems that the issue occurs when you trying to access from the
Internet remote computers.

Based on my experience, this issue can be caused by varies of factors, so
please read through all my information carefully first and then perform the
steps:

==================

Suggestions:

1. If you have a hardware firewall or router in front of the Internet
computers, make sure its OUTBOUND port 4125 is open.

[Note]: If you do not know how to open ports on firewall or router, please
contact the hardware vendor for support or refer to its manual.

2. Since you have ISA server in front of the Internet computers, make sure
ISA is also allowing OUTBOUND port 4125. I am not sure whether you have
read the following KB article, please read it carefully for more
information:

828053 ISA Server prevents connection to a remote desktop when you connect
http://support.microsoft.com/?id=828053

3. If Port 4125 is open and the issue persists, there must be some serives
listening on port 4125. Run the following command on the SBS 2003 server:

netstat -aon | find ":4125"

If something is listening on 4125, you will get a response similar to the
follwoing:

TCP 123.123.123.123 456.456.456.456 Listening "pid number"

Note that "pid number" is the process which is taking the port 4125.

Now open Task Manager, click on the Processes tab, click on the View menu
then Select Columns. Place a check next to "PID (Process dentifier)" and
click OK. Now find the process for "pid number" as identified by the
netstat command above. Restart this service or kill the task.

4. You mentioned you have run CEICW for several times, however, I am not
sure whether you have checked the box "Remote Web Workplace" in the Web
Services Configuration page.

==================

If the issue persists, please help to gather following information for us
to perform further research:

a. Will the issue occur in LAN or on Server Console?

b. Please go to C:\Program Files\Microsoft Windows Small Business
Server\Support. Zip the icwlog.txt, and send it as attachment to my
mailbox: v-branee@xxxxxxxxxxxxxx

c. As Kathy said, there is no colon in front of 4125. The command should
be:

telnet <Public IP Address> 4125

d. As you mentioned in post, you can directly RDP to Server and Client
workstations, so can you RWW -> RDP to Server and any Client workstations
desktops from any computers in LAN?

e. You mentioned "The external computer I am trying to connect from is not
XP SP2", may I know what computers they are, please? For example, Windows
2K or Windows XP SP1?

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: VBScript: Remote Desktop Disconnected
>thread-index: AcX46+zZNq1jArz4TWuvckvdgk6uKw==
>X-WBNR-Posting-Host: 68.146.35.101
>From: =?Utf-8?B?U3BpbmFsVGFw?= <SpinalTap@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: VBScript: Remote Desktop Disconnected
>Date: Sun, 4 Dec 2005 08:01:02 -0800
>Lines: 66
>Message-ID: <E8D7EE59-1142-4402-ADE4-F4251A2E8D69@xxxxxxxxxxxxx>
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227591
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello,
>
>Configuration:
>=========
>Windows SBS SP1
>Two NIC's, no router between SBS and external connection
>ISA Server 2004
>
>When attempting to Connect to Client or Server Desktops through RWW, I
>receive the VBScript: Remote Desktop Disconnected error, and am not able
to
>connect.
>
>I can successfully connect to RWW, click on Connect to Server/Client
>Desktops, highlight a server/desktop and click connect. After a brief
>perioed of time, I receive the following error:
>
>VBScript: Remote Desktop Disconnected
>"The client could not connect to the remote computer. Remote connections
>might not be enabled or the computer might be too busy to accept new
>connections. It is also possible that network problems are preventing
your
>connection. Please try connecting again later. The the problem continues
to
>occur, contact your administrator."
>
>I click Ok, and it returns me to the Computer list.
>
>I have read several posts on this issue, and have tried the suggestions,
>with the following results:
>
>1. Configuration of Port 4125 in ISA Server 2004
>Rule "SBS RWW Inbound Access Rule" present and enabled. This is
configured
>for Port 4125 Outbound.
>
>2. The external computer I am trying to connect from is not XP SP2 (i.e.
no
>pop-up blocker is configured).
>
>3. No router on my network, therefore no need to open up 4125 on router.
>
>4. I have added internal IP address to the host file on SBS 2003.
>
>5. I have tested the issue from multiple remote locations with the same
>results.
>
>6. Remote Connections is enabled on all of my computers on my SBS2003
>network. Internally, I can RDP to all machines from any machine on my
>SBS2003 network.
>
>7. Executing telnet <external ip>:4125 from an external computer, gives
the
>following result:
>Connecting to <externalip>:4125...Could not open a connection to host on
>port 23 : Connect failed
>
>8. In one discussion, Jenny Wu requested ISA logs, I can provide those if
>necessary.
>
>9. CEICW has been run miltiple times, without any errors.
>
>If there is anything else I should try, or if there is any other
information
>you require, please let me know.
>
>Thanks in advance.
>
>
>
>
>
>
>

.

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