RE: Error backing up the System State

Hi Scott:
Thanks for your update.

As Susan mentioned, if the case is urgent and critical for the business, we
recommend you contact Microsoft Product Support Services so that a
dedicated support professional can resolve the issue for you in the most
efficient way. They can be reached at
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS.
Thanks for your understanding!

I have received your mail, but it seems that no attachment is included in
it. If you prefer working on this issue here, could you resend the
attachment to me at v-edtian@xxxxxxxxxxxxx?

In item 3, if you configure the backup wizard to back up the system to
local drive, will this problem also occur?

Regarding the McAfee, I suggest you disable this software first (not
remove) and see if the problem will disappear.

I look forward to hearing from you.

Have a nice day!

Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Error backing up the System State
| thread-index: AcX3U07raj8tGygjRY2gwDG1Uf+LBg==
| X-WBNR-Posting-Host: 207.70.10.3
| From: "=?Utf-8?B?U2NvdHQ=?=" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <F8E73234-54B3-4C2D-B88B-88E1B8ABF5D5@xxxxxxxxxxxxx>
<pWD2Rpi9FHA.832@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Error backing up the System State
| Date: Fri, 2 Dec 2005 07:16:02 -0800
| Lines: 160
| Message-ID: <9573E238-832E-4CC2-974D-6B323892A074@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
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| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227306
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Edward,
|
| I have sent the logs to your email address. To answer your other
questions:
|
| 1. I tried using NTBackup to only back up the System State. This failed
| also, but with a different error than the one I get when backing up using
| SBS. The error is:
| Error returned while creating the volume shadow copy:0x8004230c.
|
| 2. Backing up other folders, without backing up the System State, works
fine.
|
| 3. The tape backup device is a Hewlett Packard Storage Works DAT 72 USB
tape
| drive.
|
| 4. The Volume Shadow Copy service was not running and was marked to
start
| manually. I started this service and tried another System State backup
with
| the same error as I reported above in item 1.
|
| 5. I am not receiving any other errors, although I do receive some
warnings
| for files that cannot be accessed.
|
| 6. I do have McAfee Protection Pilot running on this server. I can
remove
| this, but it is kind of a pain to get it back instaalled and running
again.
| If I just stop the services, will that be enough of a test for this
purpose?
| Protection Pilot also installs its own MSDE instance. Do you think there
| could be a problem with that, perhaps a different service pack level from
the
| instance installed by SBS?
|
| I will look forward to hearing your reply.
|
| Thanks, Scott
|
|
| "Edward Tian" wrote:
|
| > Hi Scott:
| > Thanks for posting here.
| >
| > From the description, I understand that you cannot backup the SBS
Server
| > either using the NTbackup or the SBS Backup wizard. If I am off base,
| > please do let me know.
| >
| > In order to narrow down the problem, please help to gather the
following
| > information:
| >
| > 1. Log on the server as Domain Administrator, and then use the NTbackup
to
| > ONLY backup the System State. Will the problem be reproduced?
| >
| > 2. Launch the Ntbackup again, select to backup some other folders
(exclude
| > the System State), will the backup job be finished successfully?
| >
| > 3. What's the brand and model of the backup device? If you configure
the
| > backup wizard to back up the system to local drive, will this problem
also
| > occur?
| >
| > 4. Click Start->Run, type "services.msc" without quotation mark, locate
the
| > Volume Shadow Copy, is the service started?
| >
| > 5. Have you received another error looks like "Error: Could not access
| > portions of directory System State\COM+ Class Registration Database"?
| >
| > 6. Have you installed any third-party software or services on the SBS
| > Server such as IBM's Tivoli TSM? Please temporarily disable them and
see if
| > the problem can be fixed.
| >
| > In addition, please send me the following backup log for further
| > investigation:
| >
| > 1. The Backupxx.log files are in the folder 'C:\Documents and
Settings\SBS
| > Backup User\Local Settings\Application Data\Microsoft\Windows
| > NT\NTBackup\data'.
| >
| > 2. The Sbsbackuplog0x.log files can be located under the folder
| > '%sbsprogramdir%\Support\Backup Logs'.
| > (%sbsprogramdir% = C:\Program Files\Microsoft Windows Small Business
Server)
| >
| > 3. Export the event log and send it to my at v-edtian@xxxxxxxxxxxxx
| >
| > I appreciate your time and cooperation. Please feel free to let me know
if
| > you have any questions or concerns.
| >
| > Have a nice day!
| >
| > Best Regards
| > Edward Tian(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Error backing up the System State
| > | thread-index: AcX176cgj6t9GIQKRSO42RJbaUsMRA==
| > | X-WBNR-Posting-Host: 207.70.10.3
| > | From: "=?Utf-8?B?U2NvdHQ=?=" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Error backing up the System State
| > | Date: Wed, 30 Nov 2005 12:50:10 -0800
| > | Lines: 16
| > | Message-ID: <F8E73234-54B3-4C2D-B88B-88E1B8ABF5D5@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:226777
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I have set up a new server with SBS 2003. The media that I used to
| > install
| > | SBS had SP1 slipstreamed into it. I have set up a backup job using
the
| > SBS
| > | Backup wizard. Whenever this job runs, it errors while backing up
the
| > system
| > | state with the following error message:
| > | Error: Could not access portions of directory System State\Registry.
| > | You may not have permission to open the file, or the directory may be
| > | missing or damaged.
| > | Please contact the owner or administrator.
| > |
| > |
| > | I have tried backing up manually using the NT Backup program, and it
also
| > | returns the same error while backing up the System State. Do you
have
| > any
| > | idea on what might be the problem here and how to resolve it?
| > |
| > | Thanks, Scott
| > |
| > |
| >
| >
|

.

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