Re: Error backing up the System State
- From: "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@xxxxxxxxxxx>
- Date: Sun, 04 Dec 2005 00:39:41 -0800
Scott? I'd call PSS on this. This is not a trivial error. System state backups are your active directory lifeline.
Call produce support services and get this looked into.
What is protection pilot?
Scott wrote:
Edward,
I have sent the logs to your email address. To answer your other questions:
1. I tried using NTBackup to only back up the System State. This failed also, but with a different error than the one I get when backing up using SBS. The error is:
Error returned while creating the volume shadow copy:0x8004230c.
2. Backing up other folders, without backing up the System State, works fine.
3. The tape backup device is a Hewlett Packard Storage Works DAT 72 USB tape drive.
4. The Volume Shadow Copy service was not running and was marked to start manually. I started this service and tried another System State backup with the same error as I reported above in item 1.
5. I am not receiving any other errors, although I do receive some warnings for files that cannot be accessed.
6. I do have McAfee Protection Pilot running on this server. I can remove this, but it is kind of a pain to get it back instaalled and running again. If I just stop the services, will that be enough of a test for this purpose? Protection Pilot also installs its own MSDE instance. Do you think there could be a problem with that, perhaps a different service pack level from the instance installed by SBS?
I will look forward to hearing your reply.
Thanks, Scott
"Edward Tian" wrote:
Hi Scott: Thanks for posting here.
From the description, I understand that you cannot backup the SBS Servereither using the NTbackup or the SBS Backup wizard. If I am off base, please do let me know.
In order to narrow down the problem, please help to gather the following information:
1. Log on the server as Domain Administrator, and then use the NTbackup to ONLY backup the System State. Will the problem be reproduced?
2. Launch the Ntbackup again, select to backup some other folders (exclude the System State), will the backup job be finished successfully?
3. What's the brand and model of the backup device? If you configure the backup wizard to back up the system to local drive, will this problem also occur?
4. Click Start->Run, type "services.msc" without quotation mark, locate the Volume Shadow Copy, is the service started?
5. Have you received another error looks like "Error: Could not access portions of directory System State\COM+ Class Registration Database"?
6. Have you installed any third-party software or services on the SBS Server such as IBM's Tivoli TSM? Please temporarily disable them and see if the problem can be fixed.
In addition, please send me the following backup log for further investigation:
1. The Backupxx.log files are in the folder 'C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data'.
2. The Sbsbackuplog0x.log files can be located under the folder '%sbsprogramdir%\Support\Backup Logs'. (%sbsprogramdir% = C:\Program Files\Microsoft Windows Small Business Server)
3. Export the event log and send it to my at v-edtian@xxxxxxxxxxxxx
I appreciate your time and cooperation. Please feel free to let me know if you have any questions or concerns.
Have a nice day!
Best Regards Edward Tian(MSFT) Microsoft CSS Online Newsgroup Support
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| Thread-Topic: Error backing up the System State
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| From: "=?Utf-8?B?U2NvdHQ=?=" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Error backing up the System State
| Date: Wed, 30 Nov 2005 12:50:10 -0800
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| | I have set up a new server with SBS 2003. The media that I used to install | SBS had SP1 slipstreamed into it. I have set up a backup job using the SBS | Backup wizard. Whenever this job runs, it errors while backing up the system | state with the following error message: | Error: Could not access portions of directory System State\Registry.
| You may not have permission to open the file, or the directory may be | missing or damaged.
| Please contact the owner or administrator.
| | | I have tried backing up manually using the NT Backup program, and it also | returns the same error while backing up the System State. Do you have any | idea on what might be the problem here and how to resolve it?
| | Thanks, Scott
| |
.
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