RE: Error backing up the System State

Edward,

I have sent the logs to your email address. To answer your other questions:

1. I tried using NTBackup to only back up the System State. This failed
also, but with a different error than the one I get when backing up using
SBS. The error is:
Error returned while creating the volume shadow copy:0x8004230c.

2. Backing up other folders, without backing up the System State, works fine.

3. The tape backup device is a Hewlett Packard Storage Works DAT 72 USB tape
drive.

4. The Volume Shadow Copy service was not running and was marked to start
manually. I started this service and tried another System State backup with
the same error as I reported above in item 1.

5. I am not receiving any other errors, although I do receive some warnings
for files that cannot be accessed.

6. I do have McAfee Protection Pilot running on this server. I can remove
this, but it is kind of a pain to get it back instaalled and running again.
If I just stop the services, will that be enough of a test for this purpose?
Protection Pilot also installs its own MSDE instance. Do you think there
could be a problem with that, perhaps a different service pack level from the
instance installed by SBS?

I will look forward to hearing your reply.

Thanks, Scott


"Edward Tian" wrote:

> Hi Scott:
> Thanks for posting here.
>
> From the description, I understand that you cannot backup the SBS Server
> either using the NTbackup or the SBS Backup wizard. If I am off base,
> please do let me know.
>
> In order to narrow down the problem, please help to gather the following
> information:
>
> 1. Log on the server as Domain Administrator, and then use the NTbackup to
> ONLY backup the System State. Will the problem be reproduced?
>
> 2. Launch the Ntbackup again, select to backup some other folders (exclude
> the System State), will the backup job be finished successfully?
>
> 3. What's the brand and model of the backup device? If you configure the
> backup wizard to back up the system to local drive, will this problem also
> occur?
>
> 4. Click Start->Run, type "services.msc" without quotation mark, locate the
> Volume Shadow Copy, is the service started?
>
> 5. Have you received another error looks like "Error: Could not access
> portions of directory System State\COM+ Class Registration Database"?
>
> 6. Have you installed any third-party software or services on the SBS
> Server such as IBM's Tivoli TSM? Please temporarily disable them and see if
> the problem can be fixed.
>
> In addition, please send me the following backup log for further
> investigation:
>
> 1. The Backupxx.log files are in the folder 'C:\Documents and Settings\SBS
> Backup User\Local Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data'.
>
> 2. The Sbsbackuplog0x.log files can be located under the folder
> '%sbsprogramdir%\Support\Backup Logs'.
> (%sbsprogramdir% = C:\Program Files\Microsoft Windows Small Business Server)
>
> 3. Export the event log and send it to my at v-edtian@xxxxxxxxxxxxx
>
> I appreciate your time and cooperation. Please feel free to let me know if
> you have any questions or concerns.
>
> Have a nice day!
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> | Thread-Topic: Error backing up the System State
> | thread-index: AcX176cgj6t9GIQKRSO42RJbaUsMRA==
> | X-WBNR-Posting-Host: 207.70.10.3
> | From: "=?Utf-8?B?U2NvdHQ=?=" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: Error backing up the System State
> | Date: Wed, 30 Nov 2005 12:50:10 -0800
> | Lines: 16
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> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | I have set up a new server with SBS 2003. The media that I used to
> install
> | SBS had SP1 slipstreamed into it. I have set up a backup job using the
> SBS
> | Backup wizard. Whenever this job runs, it errors while backing up the
> system
> | state with the following error message:
> | Error: Could not access portions of directory System State\Registry.
> | You may not have permission to open the file, or the directory may be
> | missing or damaged.
> | Please contact the owner or administrator.
> |
> |
> | I have tried backing up manually using the NT Backup program, and it also
> | returns the same error while backing up the System State. Do you have
> any
> | idea on what might be the problem here and how to resolve it?
> |
> | Thanks, Scott
> |
> |
>
>
.

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