RE: Cannot create user accounts with Server Management | Users

Jenny,

Thanks for the prompt reply!

For Suggestion #1:

I did not install Sharepoint, so likely SP1 for it was not installed,
either. I followed the steps for installing the other SP's except that I
reversed the order of installation for ISA and SQL server (and installed ISA
2000 instead of 2004), but I don't recall seeing Active Sync 3.8 - unless it
was the K891193 update I mentioned before. Warnings and prompts pretty well
guided me thru installation of apps and SP's to make sure they were installed
in the right order. So, your suggestion is to repave & reload in the proper
order? Will I have problems with other items on the server if I don't repave?

Again, thanks in advance for your help!



""Jenny wu [MSFT]"" wrote:

> Hi£¬
>
> Thanks for using the SBS newsgroup!
>
> For your description, I understand that you can not run Add user wizard to
> create new users and got Data Execution Protection error after upgraded to
> SBS 2003 SP1. If I am off base, please don't hesitate to let me know.
>
> Data Execution Prevention (DEP) helps prevent damage from viruses and other
> security threats that attack by running (executing) malicious code from
> memory locations that only Windows and other programs should use. This type
> of threat causes damage by taking over one or more memory locations in use
> by a program. Then it spreads and harms other programs, files, and even
> your e-mail contacts.
>
> TO use DEP, your computer must be running Microsoft Windows XP with Service
> Pack 2 (SP2), Microsoft Windows Server 2003 with Service Pack 1 (SP1), or
> an x64-based version of a Windows Server 2003 or Windows XP operating
> system.
>
> To trouble shoot the issue, please follow below suggestions:
>
> Suggestion 1:
> ==================
> How you applied Windows SP1,Exchange server 2003 SP1, ISA server 2003 SP3a,
> ISA 2000 SP2, Update K891193, SBS 2003 SP1?
>
> Please note that you must apply the Whole SBS 2003 SP1 packages rather than
> applied them individually.
>
> The whole SBS 2003 SP1 package disks including:
>
> **Windows Server 2003 SP1
> **Windows SharePoint Services SP1
> **Exchange Server 2003 SP1
> **Outlook 2003 SP1 (applies to each client)
> **Windows XP SP2 (applies to each client)
> **Active Sync 3.8 (applies to each client)
> **SBS 2003 SP1
> **SQL Server 2000 SP4 (Premium only)
> **ISA 2004 (Premium only)
>
> You need apply them one by one using the SBS 2003 SP1 packages.
>
> If they are not applied like that I suggest you reapplied them to see if
> the issue be fixed.
>
> To order SBS premium SP1 CD, you can order via internet or telephone.
>
> To obtain the phone numbers for specific technology request please take a
> look at the web site listed below.
>
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
>
> If you are outside the US please see http://support.microsoft.com for
> regional support phone numbers.
>
> More information:
> Instructions for Installing SP1 for Windows SBS - CD (Standard and Premium)
> http://www.microsoft.com/downloads/details.aspx?FamilyID=d56a7675-27c1-445b-
> a61f-007a30852ac6&DisplayLang=en
>
> Suggestion 2:
> ==================
> If you have applied SBS SP1 as above, this issue may occur if your
> processor type supports Data Execution Protection and it is enabled on your
> server. To resolve this issue, perform the following steps:
>
> 1. Open Control Panel / System
> 2. Click the Advanced Tab
> 3. Under the Performance section, click the Settings button and then click
> the Data Execution Tab
> 4. Change the Data Execution Prevention setting to, "Turn on DEP for
> essential
> Windows programs and services only"
> 6. Click OK twice and reboot the server.
> 7. Upon reboot test and see if the error still occurs.
>
> Note: You can also access these settings by right clicking on My Computer
> and selecting Properties.
>
> Suggestion 3:
> ==================
> Based on my research, the issue may caused by outdated hardware by
> performing Live
> Kernel Debug on the server affected by this behavior.
>
> The resolution to this issue is to upgrade the hardware platform as there
> is no available BIOS or driver updates from the hardware manufacturer.
>
> Please tell me the result. If the add user issue persists, please help me
> collect some information to isolate the issue:
>
> 1. Please paste the detail error message of 1000 in the Event Viewer in the
> newsgroup.
> 2. please paste the add user wizard log in the newsgroup for analyze. The
> location is:
>
> %sbsprogramdir%\Support\add_user_wizard.log
>
> Hope above information helps! I am happy to be assistance of you and look
> forward to your reply!
>
> Have a nice day!
>
> Sincerely,
>
> Jenny Wu
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
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>
> --------------------
> >Thread-Topic: Cannot create user accounts with Server Management | Users
> >thread-index: AcX2tiXe90p/fRFfSkW0QQ6/7wxLaA==
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> >From: =?Utf-8?B?SldM?= <JWL@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Cannot create user accounts with Server Management | Users
> >Date: Thu, 1 Dec 2005 12:31:02 -0800
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> >
> >Cannot create user accounts in SBS 2003 by going to server Management,
> then
> >to the Users link. The Wizard starts, I enter data on each window, then
> the
> >wizard ends befor I get to the final window to set up the user on a client
> >computer. application in Event Log shows an error and Event ID 1000:
> >Faulting application addusr.exe. Tried adding 3 users, no success, then
> >rebooted server. After logon, 3 identical dialog windows appeared in
> >succession: Data Execution Prevention: To help protect your computer,
> >windows has closed this program. Name: SBS Add User Wizard. (apparently
> >still running tho wizard disappeared prior to reboot.) I can add users
> >manually via Active Directory for Users and Computers. Prior to trying to
> >add any users, I had installed Windows Server 2003 SP1, Exchange server
> 2003
> >SP1, ISA server 2003 SP3a, ISA 2000 SP2, Update K891193, SBS 2003 SP1.
> Any
> >suggestions why the add user wizard does not work? Thanks in advance for
> any
> >assistance.
> >
>
>
.