RE: Slow file access
- From: "Tonky" <Tonky@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 1 Dec 2005 02:25:03 -0800
Thanks Edward
1. This issue does appear to be isolate to the one account.
2. Other Excel and other file types seem to be okay.
3. All documents are saved and accessed directly from a shared folder on the
SBS Server.
4. The problem occurs no matter which PC this user logs onto.
5. I'll look at on next visit to client site.
6. I'll look at on next visit to client site.
The problem occurs also with a local copy of the document.
Is this a profile thing??
Thanks
Tonky
--
Always hands on and keen to learn.
"Edward Tian" wrote:
> Hi:
> Thanks for posting here.
>
> From the description, I understand that one of your users in the SBS domain
> will need to take a long time to access a particular Excel document. If I
> am off base, please do let me know.
>
> To narrow down this issue, would you please help me gather the following
> information?
> 1. Does this problem only occur on this specific user account?
>
> 2. Will it take a long time for this user to access other Excel files or
> any other type of files?
>
> 3. Where is the location of the Excel file? Does it reside on the SBS
> Server or on the workstation which the problematic user logs on?
>
> 4. You mentioned that "I have tested this with about 10 other user log ons
> and on different PC as they use Roaming profiles."
>
> My understanding is: The other users don't have this problem on whichever
> PC they log on. And the problematic user account has this problem when it
> logs on different PC. Right?
>
> 5. If you create a new user account using Add User Wizard, will the same
> problem occur on this new account?
>
> 6. On the PC which the problematic user account logs on, can you find any
> event log in the Event Viewer?
>
> Please understand that such kind of performance issue is hard to
> troubleshoot and need much time to figure out the root case.
> Thanks for your time and cooperation. Please feel free to let me know if
> you have further concerns.
>
> Have a nice day!
>
> Best Regards
> Edward Tian(MSFT)
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> | Thread-Topic: Slow file access
> | thread-index: AcX19uaJxNrXIVUdQly11qYpjow/tA==
> | X-WBNR-Posting-Host: 84.92.212.88
> | From: "=?Utf-8?B?VG9ua3k=?=" <Tonky@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: Slow file access
> | Date: Wed, 30 Nov 2005 13:42:02 -0800
> | Lines: 15
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> |
> | Hi All
> |
> | One of my SBS 2003 customers has 15 clients, which overall works very
> well,
> | however a frustrating niggle has cropped up that I can't figure out.
> |
> | One user, accesses a particular Excel document an awful lot, but it
> takes
> | much longer to open compared to other users. I have tested this with
> about 10
> | other user log ons and on different PC as they use Roaming profiles.
> |
> | Please help
> |
> |
> | Thanks
> | --
> | Always hands on and keen to learn.
> |
>
>
.
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