RE: login and email problems
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Thu, 01 Dec 2005 09:22:13 GMT
Hi,
Thank you for using the SBS newsgroup!
For your description, I understand that there're 3 problems on the SBS
domain:
- Outlook issue.
- DNS 4015 issue.
- Client slow logon issue.
At this point, I'm not sure whether the 3 problems are related, so I
recommend us to focus on issue one by one.
To the Outlook issue, please check the following settings
First of all, I suggest we focus on the DNS issue, it should be the root
cause of others. Please follow the steps below to correct DNS and restart
Netlogon service.
1. Open Active Directory Users and Computers, click View, Advanced Features.
2. Expand Domain.local -> System -> MicrosoftDNS and delete Domain.local
(if it exists).
3. Open DNS snap-in, expand forward lookup zones, click on
_msdcs.domain.local and delete the Alias for server.domain.local (the long
GUID entry looks like b7988327-3b6c-4b2e-ab41-ea819485256a).
4. Open Services snap-in, right click Net Logon service and click Restart.
5. Run "ipconfig /registerdns" command to register the DNS server.
[Note] If you find that the _msdcs zone under domain.local is missing,
please follow the steps below to correct it:
1. Right click on domain.local, select New Delegation.
2. Click next on the wizard, under delegated domain, type in _msdcs and
click next.
3. Click Add and browse to the server's A record under forward lookup zones
(domain.local).
4. Click OK and Finish.
Try to monitor the server, does the error 4015 DNS happen still?
==============================
To the Outlook issue:
Please check the following settings on the problematic computer:
1. Verify that the computer trusts the certificate used by the server
1) Open Internet Explorer, and then in the address bar type:
https://publishing.yourdomain.local/remote
2) If the certificate is trusted, a certificate warning does not appear. In
this case, continue with step 1 under Ensure that you have an Outlook
profile configured for the server.
3) If the certificate is not trusted, a warning appears. Click View
Certificate, click Install Certificate, and then follow the instructions.
2. Ensure that you have an Outlook profile configured for the server
1) Click Start, and then click Control Panel.
- If you are viewing Control Panel in the default Category view, switch to
Classic view, and then double-click Mail.
- If you are viewing Control Panel in Classic view, double-click Mail.
2) In the Mail Setup dialog box, click Show Profiles. If your profile
appears in the list, select your profile, click Properties, click E-mail
Accounts, select View or change existing e-mail accounts, and then click
Next. If your profile does not appear, open Outlook and follow the
instructions to create a profile before proceeding.
- If Microsoft Exchange Server does not appear in the list, the existing
profile is not associated with a Microsoft Exchange Server e-mail account.
Click Cancel, and then click Close. Continue with step 3 to add a profile.
- If there is an existing Microsoft Exchange Server profile, continue with
step 3 under Configure the computer for RPC over HTTP.
3) Click Add. The New Profile dialog box appears.
4) In the Profile Name box, type a name for the new profile, and then click
OK. The E-mail Accounts dialog box appears.
5) Under E-mail, select Add a new e-mail account, and then click Next. The
Server Type dialog box appears.
6) Click Microsoft Exchange Server, and then click Next.
7) Continue with step 4 under Configure the computer for RPC over HTTP.
3. Configure the computer for RPC over HTTP
1) Click Start, and then click Control Panel.
- If you are viewing Control Panel in the default Category view, switch to
Classic view, and then double-click Mail.
- If you are viewing Control Panel in Classic view, double-click Mail.
2) In the Mail Setup dialog box, click E-mail accounts, click View or
change existing e-mail accounts, and then click Next.
3) In the E-mail accounts dialog box, click Microsoft Exchange Server, and
then click Change.
4) In the Microsoft Exchange Server box, type the local name of the
Exchange server: publishing.yourdomain.local
NOTE: In SBS 2003 Standard Edition, we use ServerName.yourdomain.local at
this step.
5) In the User Name box, type the user name that you use to log on to the
Remote Web Workplace. Do not click Check Name.
6) In the Exchange Server settings page, click More Settings.
7) On the Connection tab, under Exchange over the Internet, select Connect
to my Exchange mailbox using HTTP, and then click Exchange Proxy Settings.
The Exchange Proxy Settings dialog box appears.
8) Under Use this URL to connect to my proxy server for Exchange, type the
following URL: publishing.yourdomain.local
9) Select Connect using SSL only, and then select Mutually authenticate the
session when connecting with SSL.
10) In the Principal name for proxy server box, type the following text:
msstd:publishing.yourdomain.local
11) Select On slow networks, connect using HTTP first, then connect using
TCP/IP.
12) Under Proxy authentication settings, select Basic Authentication.
13) Click OK, and then click OK again. Click Next, and then click Finish.
Click Close.
14) In the Mail dialog box, if Always use this profile is selected, choose
the newly configured profile.
15) Open Outlook and type your Windows Small Business Server user name (in
the format yourdomain.local\user name) and password. You can now work with
your Outlook mailbox.
***********************
In some cases, the certificate issue will cause the error you mentioned.
Please use the following steps to confirm the certificate you installed is
correct.
Please type the following address in Internet Explorer on your client, and
then click "Go":
"https://SBSFQDN/rpc"; (without the quotation marks)
If you can successfully access the Rpc application, you receive the
following error message:
The page cannot be displayed
HTTP Error 403.2 - Forbidden: Read access is denied.
Internet Information Services (IIS)
This error message is expected.
You can also refer to the following article to check the settings on your
Client computers.
827330 How to troubleshoot client RPC over HTTP connection issues in Office
Outlook 2003
http://support.microsoft.com/?id=827330
===========================
If the issue persists, please help me collect some information for further
analyze the issue:
1. Could you find any other error event in the Event Viewer? Please help me
collect Application and System log for analyze.
To save a text copy of Application /System log:
A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".
2. Would you please let me know if you have ISA server installed? What is
the version?
I appreciate you time! I am happy to be assistance of you and look forward
to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
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--------------------
>Thread-Topic: login and email problems
>thread-index: AcX1k2/6zM+OjibdR0qj+W7vrmYvzw==
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>From: =?Utf-8?B?dGVjaG5vNTUw?= <techno550@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: login and email problems
>Date: Wed, 30 Nov 2005 01:50:03 -0800
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>We are experiencing a few problems with our small business server.
>Recently we moved all of our email handling to this server instead of
using
>the pop connector. During this conversion, I was helping outlook users to
>connect to the server. The email service works fine. Sending and receiving
>work fine. Outlook web interface works fine.
>Most prefer to use the real outlook client. All but 2 of those people are
>now connected, and the last two are having issues. I constantly get "the
>connection to the microsoft exchange server is unavailable".
>Outlook for the users that have already configured it are uneffected. It
is
>only when trying to cofigure outlook that the problem occurs. I've tried
both
>the standard config as is on the SBS client computers as well as the
>instructions on the remote web workplace page.
>The other problem we have been experiencing is etremely slow logins. The
>login process hangs at "applying personal settings" for upwards of 10
>minutes.
>Another issue is that the DNS is constantly getting error number 4015.
>
>I have a feeling these may be related. (rooted in the DNS/active directory
>issue?)
>
>What should be my next course of action?
>
.
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