Re: Strange Server Behaviour

Hi Stuart,

Thanks for updates.

I am Charles the backup of Brandy, as the Brandy is currently sick at home.
After checking your post, I found it should be an urgent issue, so it is
your best interest to call CSS.

Here I would like to give you some suggestion on this error event.

Event 17 should be related with the backup or tape driver issue; I checked
our database and found several similar issues are caused by Veritas Backup
utility. I also noticed that there are related errors regarding backup in
your event logs. So, please confirm with us.

If you do have Veritas software, would you please temporarily disable
Veritas services for test purpose?

If you could not enter into the administrator console, it is your best
interest to call CSS, as the problem should be critical if troubleshoot in
newsgroup, it might be a long process.

Thanks for your understanding on this issue.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
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--------------------
| From: "Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx>
| References: <ep26okD9FHA.2152@xxxxxxxxxxxxxxxxxxxx>
<cS3lNrK9FHA.3764@xxxxxxxxxxxxxxxxxxxxx>
<eM7DS#M9FHA.2152@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Strange Server Behaviour
| Date: Tue, 29 Nov 2005 19:10:33 -0500
| Lines: 307
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
| X-RFC2646: Format=Flowed; Response
| Message-ID: <#l36LfU9FHA.2676@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 67-138-185-251.sdsl01.roc.ny.frontiernet.net
67.138.185.251
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:226497
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Did you check APC per my previous reply? If you're running that, it
| accounts for all of the symptoms you're describing. In any case, the
| removable storage error doesn't seem to be related to the inability to
run
| the console or install updates.
|
|
| "Stuart Errington" <stuart@xxxxxxxxxxx> wrote in message
| news:eM7DS%23M9FHA.2152@xxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Just to let you know that I cannot run the administrator console and I
| > also cannot install any updates!? The first sign of trouble was the
| > server busy dialog box? It is always there and no matter if you click
| > retry or switch to it just comes back?
| >
| > There is a removeable storage error in the event viewer though:
| >
| > Event Type: Error
| > Event Source: Removable Storage Service
| > Event Category: None
| > Event ID: 17
| > Date: 25/11/2005
| > Time: 12:46:40
| > User: N/A
| > Computer: FUSE
| > Description:
| > RSM cannot manage library Tape0. It encountered an unspecified error.
| > This can be caused by a number of problems including, but not limited
to,
| > database corruption, failure communicating with the library, or
| > insufficient system resources.
| >
| > This seemed to happen about the time of the first symptoms along with
some
| > other tape errors?
| >
| > Does this point to anything?
| >
| > Stuart.
| > ""Brandy Nee [MSFT]"" <v-branee@xxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:cS3lNrK9FHA.3764@xxxxxxxxxxxxxxxxxxxxxxxx
| >> Hello Stuart,
| >>
| >> Thank you for posting to the SBS Newsgroup.
| >>
| >> From your description, I understand that you have following issues on
SBS
| >> 2K Server:
| >>
| >> a. Cannot use Backup Software to backup Server.
| >> b. Cannot receive incoming emails, but can telnet Port 25.
| >> c. Cannot use IE, but can ping DNS.
| >> d. Got Event IDs 2002, 1008 and 1000 on Server.
| >>
| >> If I have misunderstood your issues, please let me know.
| >>
| >> Please understand that all your issues are very critical, we suggest
that
| >> contact Microsoft Product Support Services via telephone for most
| >> efficiency solution, and a dedicated Support Professional can assist
with
| >> your request. Please be advised that contacting phone support will be a
| >> charged call.
| >>
| >> To obtain the phone numbers for specific technology request please
take a
| >> look at the web site listed below.
| >>
| >> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
| >>
| >> If you are outside the US please see http://support.microsoft.com for
| >> regional support phone numbers.
| >>
| >> ==================================
| >>
| >> Here, we are still glad to give general suggestions to troubleshoot
your
| >> issues:
| >>
| >> 1> I strongly suggest that we rerun the Internet Connection Wizard.
| >> please
| >> see my following general steps:
| >>
| >> 1. Open SBS Administrator Console.
| >>
| >> 2. Click To Do List, and then click Connect to Internet to launch ICW.
| >>
| >> 3. On the Welcome to the Small Business Server Internet Connection
Wizard
| >> page, click Next.
| >>
| >> 4. Configure the hardware, and then click Configure Full-time Broadband
| >> Connection.
| >>
| >> 5. Configure networking adapters:
| >>
| >> In the upper window, click the adapter with the internal IP address.
| >> In the lower window, click the adapter with the external IP address to
| >> the
| >> Internet.
| >>
| >> 6. Specify your ISP connection information:
| >>
| >> Default Gateway: (provided by ISP or obtained automatically)
| >> Primary DNS server address: (provided by ISP)
| >> Secondary DNS server address (optional): (provided by ISP)
| >>
| >> Note: These values populate the DNS Forwarders boxes, not the DNS in
the
| >> TCP/IP Advanced properties.
| >>
| >> 7. Configure Internet mail settings:
| >>
| >> Exchange Server: Use SMTP for Internet mail.
| >> POP3: Disable POP3 electronic messaging*.
| >>
| >> 8. Follow the instruction to finish the Wizard.
| >>
| >> For more detailed steps, please refer to the following KB articles:
| >>
| >> 306802 How to Configure Small Business Server for Full Time Internet
| >> Access
| >> with Two Network Adapters
| >> http://support.microsoft.com/?id=306802
| >>
| >> 309633 How to Configure a SBS for Full Time Internet Access with a
Single
| >> Network Adapter
| >> http://support.microsoft.com/?id=309633
| >>
| >> 2> Generally speaking, for the Performance Counter Library issue, we
can
| >> perform the steps in the following KB articles to rebuild them:
| >>
| >> 300956 How to manually rebuild Performance Counter Library values
| >> http://support.microsoft.com/?id=300956
| >>
| >> However, if you found there are many errors regarding the Performance
| >> Counter Library (perflib), the problem may be caused by some third
party
| >> drivers, services or the applications based on my experience. If
| >> possible,
| >> I recommend you perform the following steps before rebuilding the
| >> counters:
| >>
| >> 1. Schedule a down time.
| >>
| >> 2. Make sure you have applied the following update:
| >>
| >> Small Business Server 2000 Service Pack 1a
| >> http://www.microsoft.com/sbserver/downloads/sp1a.asp
| >>
| >> 3. Perform a clean boot:
| >>
| >> a. Download and Run MSCONFIG.EXE.
| >>
| >> Update for Windows XP (KB906569)
| >>
http://www.microsoft.com/downloads/details.aspx?FamilyID=9689f6e9-aded-44b8-
| >> bbbb-beae1b4a4bc9&displaylang=en
| >>
| >> b. In General tab, click to select Selective Startup, and then uncheck
| >> Load
| >> Startup Item.
| >>
| >> c. Click Services tab, click to select "Hide All Microsoft Services",
and
| >> then click Disable.
| >>
| >> d. Click OK button to reboot the machine.
| >>
| >> e. After the reboot, please check if the same errors occur.
| >>
| >> 3> Download and install the latest firmware for the network on the SBS
| >> 2000
| >> from the manufacturers' web sites.
| >>
| >> 4> Please follow the steps below to reset IE settings:
| >>
| >> 1. Open Windows Explorer and find the C:\Program Files\Internet
| >> Explorer\PLUGINS folder.
| >>
| >> 2. Create a new folder on the desktop and move all the plug-ins in the
| >> PLUGINS folder to the new folder.
| >>
| >> 3. Open Control Panel->Internet Options.
| >>
| >> 4. On the General tab, click Delete Files within the Temporary Internet
| >> files section.
| >>
| >> 5. Select the Delete all offline content check box, click OK.
| >>
| >> 6. Click Delete Cookies, and click OK.
| >>
| >> 7. Click Clear History within the History section, click Yes.
| >>
| >> 8. Click Security tab, select the sites and click "Default Level" for
| >> each
| >> kind of sites.
| >>
| >> 9. Click the Advanced tab and uncheck Enable third-party browser
| >> extensions.
| >>
| >> 10. Click OK.
| >>
| >> 11. Locate and delete the following registry key.
| >>
| >>
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browse
| >> r Helper Objects.
| >>
| >> 12. Find and delete all the Sub keys in the following registry key (do
| >> not
| >> delete the following registry key).
| >>
| >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension
| >>
| >> 5> I have also found following KB articles for you, please see:
| >>
| >> 299059 You receive Application Center Event ID: 1008 Perflib error
| >> messages
| >> on
| >> http://support.microsoft.com/?id=299059
| >>
| >> 828872 Large number of Perflib 1008 errors in application event log in
| >> Windows
| >> http://support.microsoft.com/?id=828872
| >>
| >> Thanks a lot for your time and understanding! If you need any
assistance,
| >> please feel free to post back to this Newsgroup. We are glad to be of
| >> assistance!
| >>
| >> Best regards,
| >>
| >> Brandy Nee
| >>
| >> Microsoft CSS Online Newsgroup Support
| >>
| >> Get Secure! - www.microsoft.com/security
| >> ======================================================
| >> This newsgroup only focuses on SBS technical issues. If you have issues
| >> regarding other Microsoft products, you'd better post in the
| >> corresponding
| >> newsgroups so that they can be resolved in an efficient and timely
| >> manner.
| >> You can locate the newsgroup here:
| >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >>
| >> When opening a new thread via the web interface, we recommend you
check
| >> the
| >> "Notify me of replies" box to receive e-mail notifications when there
are
| >> any updates in your thread. When responding to posts via your
newsreader,
| >> please "Reply to Group" so that others may learn and benefit from your
| >> issue.
| >>
| >> Microsoft engineers can only focus on one issue per thread. Although we
| >> provide other information for your reference, we recommend you post
| >> different incidents in different threads to keep the thread clean. In
| >> doing
| >> so, it will ensure your issues are resolved in a timely manner.
| >>
| >> For urgent issues, you may want to contact Microsoft CSS directly.
Please
| >> check http://support.microsoft.com for regional support phone numbers.
| >>
| >> Any input or comments in this thread are highly appreciated.
| >> ======================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >> --------------------
| >>>From: "Stuart Errington" <stuart@xxxxxxxxxxx>
| >>>Subject: Strange Server Behaviour
| >>>Date: Mon, 28 Nov 2005 16:32:33 -0000
| >>>Lines: 22
| >>>X-Priority: 3
| >>>X-MSMail-Priority: Normal
| >>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| >>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| >>>X-RFC2646: Format=Flowed; Original
| >>>Message-ID: <ep26okD9FHA.2152@xxxxxxxxxxxxxxxxxxxx>
| >>>Newsgroups: microsoft.public.windows.server.sbs
| >>>NNTP-Posting-Host: 82.152.227.2
| >>>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
| >>>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:226063
| >>>X-Tomcat-NG: microsoft.public.windows.server.sbs
| >>>
| >>>Hi,
| >>>
| >>>I have an SBS 2000 server and it has started to act very strangely.
| >> Firstly
| >>>it has the server busy dialog box constantly on screen and also last
week
| >>>incoming email stopped? If I telnet to port 25 locally the server
| >>>answers
| >>>OK but we are getting no mail from our SMTP feed and the ISP are saying
| >> all
| >>>is OK? Also, I cannot use IE - it just times out but I can ping DNS
| >>>names
| >>>succesfully?
| >>>
| >>>Just looked in the event log and its full of perflib event 2002, 1008
and
| >>>1000? I cannot stop any services and I cannot use my backup software
| >>>because it says there are no media servers available?
| >>>
| >>>I am getting very worried and would like some advice on the best
course
| >>>of
| >>>action? No updates have been applied to the server recently however it
| >> has
| >>>been exceptionally cold in the mornings??
| >>>
| >>>Help please, I really need it??
| >>>
| >>>Stuart.
| >>>
| >>>
| >>>
| >>
| >
| >
|
|
|

.