Re: Trend CSM 3.0 will not push to XP clients
- From: "Skip Shean" <skipshean@xxxxxxxxxxxx(donotspam)>
- Date: Mon, 28 Nov 2005 14:42:41 -0600
FWIW, I'm having exactly this same issue.
"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:u2poBjg8FHA.3660@xxxxxxxxxxxxxxxxxxxxxxx
> Theo,
>
> I have tried it both ways.
>
> If I use domain\administrator and the password, I get an error stating
> that "hillservices\administrator does not have administrator privileges"
> and If I enter only the domain admin username and password, or any other
> administrator name and password, I get an error that states, "Remote
> installation unsuccessful. The username and/or password may be
> invalid...."
>
> Gregg Hill
>
>
> "Theo" <theoclear@xxxxxxxxxxxxxx> wrote in message
> news:dm5232$dtg$1$8300dec7@xxxxxxxxxxxxxxxxxxx
>> Hi Greg when you enter the username are you entering it in the form
>> "mydomain\username"? If not it will give you this error.
>> Theo
>> "Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
>> news:uMC09MS8FHA.736@xxxxxxxxxxxxxxxxxxxxxxx
>>> Hello!
>>>
>>> I have contacted Trend tech support with this issue, but no solution has
>>> been found yet.
>>>
>>> I recently installed Trend Micro CSM 3.0 on SBS 2003 SP1 with ISA 2004,
>>> and I am trying to remotely install to XP Pro SP2 clients using the
>>> Dashboard > Security Settings > Add Computer > Remote Install method. I
>>> was trying to install to an XP Pro SP2 client with the Microsoft
>>> Firewall client installed so it would work with the ISA 2004 on SBS. My
>>> first attempt to use the remote install method popped up a prompt asking
>>> for the username and password. It does the same thing trying to install
>>> to an XP Pro SP2 client without the Microsoft Firewall client (ISA 2004)
>>> running.
>>>
>>> If I enter the domain admin username and password, or any other
>>> administrator name and password, I get an error that states, "Remote
>>> installation unsuccessful. The username and/or password may be invalid,
>>> or the target computer is running Windows XP using simple file sharing.
>>> Confirm the username and password. If the target computer is running
>>> Windows XP, disable simple file sharing." I searched Trend's knowledge
>>> base and found that exact error, although for version 2.0. The
>>> "solution" was to use the "domain\username" format when trying to add a
>>> desktop using the Dashboard > Security Settings > Add Computer > Remote
>>> Install, yet it still will not install. If I use domain\administrator
>>> and the password, I get an error stating that
>>> "hillservices\administrator does not have administrator privileges" in
>>> spite of the fact that I use the Domain Admin account. I have tried it
>>> with other domain admin accounts as well, and they also fail.
>>>
>>> Trend's response was, in part, "To solve the issue please type in the
>>> username on the user field without the domain. Please don't use the
>>> format domain\user or computername\user. Just type in the user and
>>> password." That did not work, and it was the first method I tried
>>> anyway. They also said to "... disable simple file sharing...make sure
>>> the C$ of the client is accessible from the server, verify that file and
>>> printer sharing is installed on the client and turn off any firewalls in
>>> between."
>>> If I use the username only and not domain\username format, I get a
>>> "Security Server Management Console" error popup that states, "Remote
>>> installation unsuccessful. The username and/or password may be invalid,
>>> or the target computer is running Windows XP using simple file sharing.
>>> Confirm the username and password. If the target computer is running
>>> Windows XP, disable simple file sharing."
>>>
>>> I got this error the first time I tried a remote installation. I
>>> searched the knowledge base, and found
>>> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=19831
>>> which, although it is for version 2.0, has the identical error message.
>>> That is why I tried the domain\username format, which resulted in the
>>> error I first reported ("hillservices\administrator does not have
>>> administrator privileges").
>>>
>>> The XP Pro stations' firewalls are off, simple file sharing is
>>> unchecked, file and printer sharing is installed, I can browse from the
>>> server to the C$ share on the workstations, and no other firewalls or AV
>>> software are present. It does the same thing on another workstation
>>> running XP Pro SP2, also.
>>>
>>> Anybody else have this problem with Trend Micro CSM 3.0?
>>>
>>> Thank you for your time!
>>>
>>> Gregg Hill
>>>
>>>
>>
>>
>
>
.
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