RE: Partially Received Fax Problem
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Mon, 28 Nov 2005 01:52:56 GMT
Hello Rob,
Thank you for posting to the SBS Newsgroup!
Thanks a lot for your great SBS experience, we do appreciate it. We also
believe that your great experience sharing will benifit the customers who
read the newsgroups regularly and they also can learn from your interaction
with us.
If you have questions or concerns on the SBS server, please feel free to
post back to this Newsgroup. We are glad to be of assistance!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Partially Received Fax Problem
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>From: "=?Utf-8?B?Um9iIFBldHRyZXk=?=" <RobPettrey@xxxxxxxxxxxxxxxxxxxxxxxxx>
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>Subject: RE: Partially Received Fax Problem
>Date: Sun, 27 Nov 2005 14:13:01 -0800
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>
>Brad,
>
>I've been using SBS since version 4.0, and I have used USR's Courier
>v.everything. Since sbs 2003 the v.everything is not reliable.
>
>I tried the Brooktrout TruFax 2 port board on a new install and WOW, what
a
>difference! Rock solid, it just doesn't fail - set and forget. Every weird
>old fax machine, every fax modem, it doesn't matter. This client receives
>over 400 pages of faxes a day from everywhere, all routed via e-mail to
the
>receptionist who distributes them, and are also posted to the internal web
>page. Flawless.
>
>Hook up your external fax machines in line and you can fax hard copy as
well.
>
>Forget troubleshooting, pony up and get a Brooktrout. They're expensive,
but
>worth it.
>
>Rob Pettrey
>
>"Brad" wrote:
>
>> I recently installed a US Robotics V92 56k PCI Fax modem on Windows
>> Small Business Server 2003. I can send faxes easily, and faxes that I
>> send are received at their destination without error. Receiving faxes
>> is a different matter, however. About 80% of incoming faxes show up
>> with the status 'Partially Received' in the Fax Console. The server
>> then routs the fax to our printer, and prints what it managed to
>> receive. An example of the error message in the event log is as
>> follows:
>>
>> An incoming fax could not be received due to a reception error. Only
>> part of the incoming fax was received. Contact the sender and request
>> that the fax be resent. File Name: C:\Documents and Settings\All
>> Users\Application Data\Microsoft\Windows
>> NT\MSFax\Queue\1C5CE7E08C7A5.tif. From: xxxxx. CallerId: . To: Brad's
>> Office. Recovered Pages: 2. Total Pages: 3. Transmission time: 0:00:51.
>> Device Name: U.S. Robotics V92 Fax PCI.
>>
>> I have set the baud rate on the modem to 9600 and disabled compression.
>> I have also set it to answer after four rings. I have tried the
>> Initialization String S10=255 &U3 &N8. I don't think it's a phone line
>> problem; like I said, I can send faxes perfectly, and our old fax
>> machine was using the same line and never had a problem receiving.
>>
>> Is there anything left that I can do to troubleshoot this problem other
>> than get a new modem? And if I get another modem, which one is
>> recommended? Unless I was looking in the wrong place (which is
>> entirely possible), the US Robotics modem was the only Fax Modem on the
>> Windows Server 2003 compatibility list.
>>
>>
>
.
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