Re: Trend CSM 3.0 will not push to XP clients
- From: "Theo" <theoclear@xxxxxxxxxxxxxx>
- Date: Thu, 24 Nov 2005 18:51:14 -0000
Hi Greg when you enter the username are you entering it in the form
"mydomain\username"? If not it will give you this error.
Theo
"Gregg Hill" <bogus@xxxxxxxxxxx> wrote in message
news:uMC09MS8FHA.736@xxxxxxxxxxxxxxxxxxxxxxx
> Hello!
>
> I have contacted Trend tech support with this issue, but no solution has
> been found yet.
>
> I recently installed Trend Micro CSM 3.0 on SBS 2003 SP1 with ISA 2004,
> and I am trying to remotely install to XP Pro SP2 clients using the
> Dashboard > Security Settings > Add Computer > Remote Install method. I
> was trying to install to an XP Pro SP2 client with the Microsoft Firewall
> client installed so it would work with the ISA 2004 on SBS. My first
> attempt to use the remote install method popped up a prompt asking for the
> username and password. It does the same thing trying to install to an XP
> Pro SP2 client without the Microsoft Firewall client (ISA 2004) running.
>
> If I enter the domain admin username and password, or any other
> administrator name and password, I get an error that states, "Remote
> installation unsuccessful. The username and/or password may be invalid, or
> the target computer is running Windows XP using simple file sharing.
> Confirm the username and password. If the target computer is running
> Windows XP, disable simple file sharing." I searched Trend's knowledge
> base and found that exact error, although for version 2.0. The "solution"
> was to use the "domain\username" format when trying to add a desktop using
> the Dashboard > Security Settings > Add Computer > Remote Install, yet it
> still will not install. If I use domain\administrator and the password, I
> get an error stating that "hillservices\administrator does not have
> administrator privileges" in spite of the fact that I use the Domain Admin
> account. I have tried it with other domain admin accounts as well, and
> they also fail.
>
> Trend's response was, in part, "To solve the issue please type in the
> username on the user field without the domain. Please don't use the format
> domain\user or computername\user. Just type in the user and password."
> That did not work, and it was the first method I tried anyway. They also
> said to "... disable simple file sharing...make sure the C$ of the client
> is accessible from the server, verify that file and printer sharing is
> installed on the client and turn off any firewalls in between."
> If I use the username only and not domain\username format, I get a
> "Security Server Management Console" error popup that states, "Remote
> installation unsuccessful. The username and/or password may be invalid, or
> the target computer is running Windows XP using simple file sharing.
> Confirm the username and password. If the target computer is running
> Windows XP, disable simple file sharing."
>
> I got this error the first time I tried a remote installation. I searched
> the knowledge base, and found
> http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=19831
> which, although it is for version 2.0, has the identical error message.
> That is why I tried the domain\username format, which resulted in the
> error I first reported ("hillservices\administrator does not have
> administrator privileges").
>
> The XP Pro stations' firewalls are off, simple file sharing is unchecked,
> file and printer sharing is installed, I can browse from the server to the
> C$ share on the workstations, and no other firewalls or AV software are
> present. It does the same thing on another workstation running XP Pro SP2,
> also.
>
> Anybody else have this problem with Trend Micro CSM 3.0?
>
> Thank you for your time!
>
> Gregg Hill
>
>
.
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