Trend CSM 3.0 will not push to XP clients

Hello!

I have contacted Trend tech support with this issue, but no solution has
been found yet.

I recently installed Trend Micro CSM 3.0 on SBS 2003 SP1 with ISA 2004, and
I am trying to remotely install to XP Pro SP2 clients using the Dashboard >
Security Settings > Add Computer > Remote Install method. I was trying to
install to an XP Pro SP2 client with the Microsoft Firewall client installed
so it would work with the ISA 2004 on SBS. My first attempt to use the
remote install method popped up a prompt asking for the username and
password. It does the same thing trying to install to an XP Pro SP2 client
without the Microsoft Firewall client (ISA 2004) running.

If I enter the domain admin username and password, or any other
administrator name and password, I get an error that states, "Remote
installation unsuccessful. The username and/or password may be invalid, or
the target computer is running Windows XP using simple file sharing. Confirm
the username and password. If the target computer is running Windows XP,
disable simple file sharing." I searched Trend's knowledge base and found
that exact error, although for version 2.0. The "solution" was to use the
"domain\username" format when trying to add a desktop using the Dashboard >
Security Settings > Add Computer > Remote Install, yet it still will not
install. If I use domain\administrator and the password, I get an error
stating that "hillservices\administrator does not have administrator
privileges" in spite of the fact that I use the Domain Admin account. I have
tried it with other domain admin accounts as well, and they also fail.

Trend's response was, in part, "To solve the issue please type in the
username on the user field without the domain. Please don't use the format
domain\user or computername\user. Just type in the user and password." That
did not work, and it was the first method I tried anyway. They also said to
"... disable simple file sharing...make sure the C$ of the client is
accessible from the server, verify that file and printer sharing is
installed on the client and turn off any firewalls in between."
If I use the username only and not domain\username format, I get a "Security
Server Management Console" error popup that states, "Remote installation
unsuccessful. The username and/or password may be invalid, or the target
computer is running Windows XP using simple file sharing. Confirm the
username and password. If the target computer is running Windows XP, disable
simple file sharing."

I got this error the first time I tried a remote installation. I searched
the knowledge base, and found
http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=19831
which, although it is for version 2.0, has the identical error message. That
is why I tried the domain\username format, which resulted in the error I
first reported ("hillservices\administrator does not have administrator
privileges").

The XP Pro stations' firewalls are off, simple file sharing is unchecked,
file and printer sharing is installed, I can browse from the server to the
C$ share on the workstations, and no other firewalls or AV software are
present. It does the same thing on another workstation running XP Pro SP2,
also.

Anybody else have this problem with Trend Micro CSM 3.0?

Thank you for your time!

Gregg Hill


.

Relevant Pages

  • Re: Trend CSM 3 config problems
    ... If you try to do a remote install from a system running Server 2003 SP1, ... Client installed perfectly. ... toying with various settings, I just can't get things to work. ...
    (microsoft.public.windows.server.sbs)
  • Re: Trend CSM 3 config problems
    ... there's a 'click here' to install. ... When I tried to open the management console the first time, I received a proxy error about the need for port 4343. ... when I try to do a remote install on a client, everything works until I log on to the remote client. ...
    (microsoft.public.windows.server.sbs)
  • Re: Modern FreeBSD Installer?
    ... give the disk to someone, tell them to put it up on a publically ... distant machine? ... lynx or maybe opera depending on if it's a console install ... and offer up a password to secure the remote install. ...
    (freebsd-questions)
  • Re: remote install CA anti virus
    ... > We are trying to install Computer Associates Etrust 7.0 to a new xp pc. ... > remote install program before we try the install. ... > sharing within the firewall prior to that. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Trend CSM 3.0 will not push to XP clients
    ... "hillservices\administrator does not have administrator privileges" and If I ... The username and/or password may be invalid...." ... >> was trying to install to an XP Pro SP2 client with the Microsoft Firewall ... >> or the target computer is running Windows XP using simple file sharing. ...
    (microsoft.public.windows.server.sbs)