RE: Mail distribution to clients
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Tue, 22 Nov 2005 03:52:02 GMT
Hello Ian,
Thank you for posting in the SBS newsgroup.
To narrow down this issue, please answer and perform the following
questions and steps:
1. As you mentioned "mail is coming in to the server on a POP3 basis", can
I assume you are using the POP3 Connector to retrieve incoming email from
ISP POP3 mailboxes? If it is not the case, please kindly describe the exact
problem symptom.
2. Please kindly refer to the following information to re-run the CEICW:
a. Run the CEICW and go through the Internet and firewall option.
b. In the Internet E-mail tab, please click to "Enable Internet
E-mail".
c. In the Email Delivery method page, please choose the correct
email delivery method. If you need to forward internet email to your ISP
Smarthost, please input the Smarthost address correctly. If you use DNS to
route emails, please choose this option.
Note: If you choose to forward emails to the ISP's email server (smart
host), you need to type the FQDN of the ISP's email server. If your ISP
provides you the IP address of their email server, for example,
12.34.56.78, you should type the IP address as "[12.34.56.78]" (without the
quotation marks) on the connector's properties page.
d. In the E-mail Retrieval Method page, specify to receive e-mail
using one or both of the following methods:
- POP3 Mailboxes
- Exchange
Click Next.
e. In the E-mail Domain Name page, enter your registered e-mail
Internet domain name, (i.e. domain.com). The e-mail domain name should
match the mail exchanger (MX) resource record maintained at your ISP. This
must be a registered Internet domain name.
f. If you are using the POP3 Connector to retrieve incoming email, in
the POP3 Mailbox Accounts page, click Add and add the appropriate POP3
mailbox accounts, then click Next.
g. Input the correct information in the rest page and finish the
wizard.
For delivering the internet emails, if you have hardware router, you should
make sure the Outbound TCP port 25 is opening. For your ISP configuration,
you ISP should allow TCP port 25 outbound communication.
If your SBS server uses ISP smarthost, I would like to bring the following
article to your attention
827601 Cannot send external mail when your smart host server is different
from
http://support.microsoft.com/?id=827601
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
3. Enable message tracking, reproduce this issue and then check the email
message under Tools->Message Tracking Center (you can make a screen capture
of the tracking result and attach the picture in your reply). Regarding how
to enable Message Tracking, please refer to the following MS KB article:
246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
http://support.microsoft.com/?id=246856
More information:
885685 How to troubleshoot the POP3 Connector in Windows Small Business
Server 2003
http://support.microsoft.com/?id=885685
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Mail distribution to clients
>thread-index: AcXujjd6hw46c0VaQ5yrWuYTXyu6VA==
>X-WBNR-Posting-Host: 82.152.117.85
>From: "=?Utf-8?B?SWFuIEI=?=" <ianb@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Mail distribution to clients
>Date: Mon, 21 Nov 2005 03:25:03 -0800
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>For reasons I still don't understand, mail is coming in to the server on a
>POP3 basis, and seems to be sitting in the mail queue on the server, but
none
>of the clients can pick up the mail (using MS Outlook). I am not aware of
>any changes to settings, but m getting desparate!
>
>Please advise.
>--
>Ian Bowers
>Managing Director
>George Weil & Sons Ltd
>
>founded 1891
>
.
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