RE: SBS Backup problems

Crina,

Please see the answers to your questions and requested files;

1. Is there any third-party software (anti-virus, server management or
other application service) installed on the SBS 2003 server? The most
possible cause of this issue is that you have installed some application or
third-party software that has VSS function which will conflict with
built-in VSS function of SBS 2k3 server. So I suggest you check if you
install any software just before the issue occurred, especially the
following software

IBM's Tivoli TSM

Computer Associates Unicenter

More information:

888035 Quarantined virus files are skipped and your backup reports a failed
http://support.microsoft.com/?id=888035

We have Symantec AV v.9.0 Multi-Tieer Protection for 10 users (running on
SBS 2003 Standard edition with 10 clients). But this software was installed
almost a year ago. So I would not think this could be the reason for backup
failure.

2. Log on the server as Administrator. Open Server Management console,
navigate to 'Backup' snap-in. In the right-panel, click 'Backup Now' link.
Will this problem be reproduced?

I have done that today. The log files for "Backup now" today are
attached.Backup04.zip (This was the "Backup Now" today) and Backup.03.zip
(This was the scheduled backup last night) for NTBackups. And sbs backup,
they are as follows; sbsbackuplog3.log (scheduled backup last night) and
sbsbackuplog4.log (today "backup now" log file).

The problem can not be reproduced as SBS does not put up a
Failed/Successful backup status for "Backup Now" on the Server Management
console. But there is a new backup.bkf file on the External USB2 drive.

3. What's the brand and model of the backup device? If you configure the
backup wizard to back up the system to local drive, will this problem also
occur?

We are using 200 GB external Maxtor OneTouch II USB2 Disk drive. This is
considered/seen as local drive by the server.

4. Please gather the latest NTbackup and SBS Backuprunner logs, compress
them to a ZIP file, and then send it to me for analysis at
v-crinal@xxxxxxxxxxxxx:

Please see the attached files.

1) The Backupxx.log files in the folder 'C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.
These files are attached (backup03.zip- last nights scheduled backup- and
backup04.zip today "Backup Now" log files)

2) The Sbsbackuplog0x.log files which can be located under the
folder C:\program files\Microsoft Windows Small Business
Server\Support\Backup Logs.

These files are attached. They are sbsbackuplog3.log - last nights
scheduled backup and
sbsbackuplog4.log - today's "Backup Now" log file.

Many Thanks for your help and look forward to hearing from you shortly.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS Backup problems
| thread-index: AcXuyirSuhGlx0DLRR6U8l29o7Qxuw==
| X-WBNR-Posting-Host: 81.179.122.47
| From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <7248AE78-B5C5-4899-9D4D-0B93A9EC0956@xxxxxxxxxxxxx>
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<7FCB94EE-8890-44CD-BC56-65598E4AF97F@xxxxxxxxxxxxx>
<j2s6Geo7FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: SBS Backup problems
| Date: Mon, 21 Nov 2005 10:34:11 -0800
| Lines: 315
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|
| Crina,
|
| The exchange problem is resolved since installing the SBS SP1. But the
| backup problem still drags on. I had tried backing up to a local drive
with
| the same end result/errors.
|
| On top of this we have just started to experience the same backup problem
on
| another SBS 2003 Premium Edition last night.
|
| Any help would be greatly appreciated.
|
| Thanks
|
| ""Crina Li"" wrote:
|
| > Hi Tonton,
| >
| > Thanks for your reply.
| >
| > Regarding the error 8001 for NTBackup, after performing further
research, I
| > found that this issue is caused by hardware compatibility issues for
most
| > cases.
| >
| > I also found that the hardware Maxtor USB2 OneTouch drive is not in our
| > Hardware Compatibility List for Windows Server 2003. Please check
| > http://www.microsoft.com/hcl.
| >
| > May you help me confirm if the problem occurs when you backup to local
| > drive?
| >
| > Regarding the error 8331 for MSExchangeAL, please check the following
KB
| > article to see if it helps:
| >
| > 837444 Users do not appear in the Global Address List, users cannot
connect
| > to
| > http://support.microsoft.com/?id=837444
| >
| > Here, I would like to suggest you install Exchange 2003 SP1 on the SBS
| > server (Hotfix for KB837444 is included in the service pack). You may
| > obtain the service pack from:
| >
| > http://www.microsoft.com/exchange/downloads/2003/sp1.asp
| >
http://www.microsoft.com/downloads/details.aspx?FamilyId=0FE89C95-E767-428C-
| > 8621-6A586C655EE3&displaylang=en
| >
| > After installing Exchange 2003 SP1, there are a couple of tweaks needed:
| >
| > 1. By default, after running CEICW, the component will set the Default
| > Domain property on the corresponding IIS sub-directories (under
| > Authentication -> Access Control) as following:
| >
| > /Exchange/: \
| > /Microsoft-Server-ActiveSync/: SBS domain name
| > /OMA/: SBS domain name
| >
| > However, Exchange 2003 SP1 replaces the OWA logon screen (Program
| > Files\Exchsrvr\bin\auth\usa\logon.asp) and it caused OWA now to ask for
| > domain\username instead of simply just the username. To fix this
problem
| > before SBS SP1 comes out, you can edit the SP1 logon.asp or (which is
| > recommended) just add the domain name in the Exchange virtual
directory,
| > Directory Security, Authentication and access control, Default Domain.
| >
| > The same goes to the OWA and Server-ActiveSync sub-sites, we can just
set
| > the "SBS domain name" back. This is considering the fact that some PPC
or
| > mobile phone cannot use the reverse backslash character when inputting
| > credential.
| >
| > 2. After installing Exchange 2003 SP1 to SBS server, you may notice
that
| > store.exe is consuming more memory than before. It also occurs on
normal
| > Exchange 2K3 server, the only difference is that SBS has the monitoring
| > component which will send out e-mail notification once the threshold is
| > reached.
| >
| > This issue occurs no matter the amount of the memory is below or above
1
| > GB. In addition, many of the partners has also implemented the
suggestions
| > in the following KB, it makes things better but the store memory usage
is
| > still higher than SP1 was applied:
| >
| > 815372 How to Optimize Memory Usage in Exchange Server 2003
| > http://support.microsoft.com/?id=815372
| >
| > Prior to SP1, the database cache bytes are counted as mapped bytes. In
SP1,
| > the database cache is counted under private bytes. Thus, the private
bytes
| > will be considerably higher (about 940 MB higher) for SP1 than before,
and
| > mapped bytes will be correspondingly lower. If people are using private
| > bytes as the measure of memory, then yes, it changed dramatically
between
| > Ti and Ti SP1. Working set and Virtual Bytes should be mostly
unaffected.
| >
| > Since SBS Monitoring is counting the Private Bytes, it will be 940MB
higher
| > than before. This won't impact the server's normal operation.
| >
| > Workaround is to add 1000 or above to the counter so that you will not
| > receive the warning that frequently.
| >
| > Please check Susan's Website for more detailed information:
| >
| > http://www.sbslinks.com/exchange.htm
| >
| > NOTE: This response contains a reference to a third party World Wide
Web
| > site. Microsoft is providing this information as a convenience to you.
| > Microsoft does not control these sites and has not tested any software
or
| > information found on these sites; therefore, Microsoft cannot make any
| > representations regarding the quality, safety, or suitability of any
| > software or information found there. There are inherent dangers in the
use
| > of any software found on the Internet, and Microsoft cautions you to
make
| > sure that you completely understand the risk before retrieving any
software
| > from the Internet.
| >
| > Be sure to make a full backup of SBS server immediately before and
after
| > you upgrade your server to Exchange 2003 SP1. Making this backup will
| > ensure that you have a valid backup of your server should you require
one.
| > Making a full backup of servers is considered a best practice for all
| > upgrades.
| >
| > Hope the above information help and I look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: SBS Backup problems
| > || From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | | Subject: RE: SBS Backup problems
| > | Date: Sun, 20 Nov 2005 07:18:04 -0800
| > || Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | Crina,
| > |
| > | I want to thank you for your help so far.
| > | I had applied all 3 hotfixes as suggested. I had actually restarted
the
| > | server after applying each Hotfixes and run a backup (3 hotfixes, 3
| > restart
| > | and 3 backups).Unfortunately all backup attempts has failed with the
| > same
| > | error messages. As I had mentioned before there is a backup file
(approx
| > 31
| > | GB) created on each backup attempt but each backup log indicates the
| > | following error which are same as before;
| > |
| > | "Warning:Unable to open "C:\" skipped
| > | Reason: The system cannot find the path specified".
| > |
| > | The event log indictaes the same error as before;
| > |
| > | "Source: NTBackup
| > | Type: Error
| > | Event ID: 8001
| > |
| > | Description: End Nackup of "System State" warnings or errors were
| > encountered
| > |
| > | Verify:On
| > | Mode:Append
| > | Type: Copy
| > |
| > | Consult the backup report for more details"
| > |
| > | Addtionally I had enabled the shadow copy on C: drive and run a
backup
| > which
| > | was also failed. And now I am trying to back up to an ineternal Local
| > drive.
| > | I will let you know the outcome shorlty.
| > |
| > | The external USB2 drive that we had been using for backups for the
last
| > year
| > | or so is 200 GB Maxtor USB2 OneTouch drive. This had been working
fine up
| > | until last couple of weeks.
| > |
| > | Finally, since applying those hotfixes we had started to get a
Critical
| > | Error in Application log on Server Management for Exchange. The error
is
| > as
| > | follows;
| > |
| > | Source: MSExchangeAL
| > | Event ID: 8331
| > | Source: Address List Synchronization
| > |
| > | Description: The service threw an unexpected exception which was
caught
| > at
| > | F:\titanium\dsa\src\lralabu_dg\servagent.cpp(4511).
| > |
| > | Any idea?
| > |
| > | Look forward to hearing from you soon.
| > |
| > | Thanks
| > |
| > |
| > |
| > |
| > | Backup log states
| > |
| > |
| > |
| > | ""Crina Li"" wrote:
| > |
| > | > Hi Tonton,
| > | >
| > | > Thanks for your reply.
| > | >
| > | > AS I know, although it is SBS standard edition, there should have a
| > | > Microsoft SQL Server folder located under C:\Program Files. Because
| > | > SharePoint (Companyweb) uses the MSSQL$SharePoint database and the
| > | > Monitoring features use the MSSQL$SBSMonitoring database to store
data.
| > | >
| > | > You still need to install those hotfixes I have suggested. Thanks
for
| > your
| > | > time.
| > | >
| > | > Regarding the links, I have double checked them and I can open all
of
| > them.
| > | > Would you please help me confirm if you can access them in home or
| > other
| > | > computer which does not belong to SBS?
| > | >
| > | > I will look forward to hearing from you.
| > | >
| > | > Best regards,
| > | >
| > | > Crina Li (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > --------------------
| > | > | Thread-Topic: SBS Backup problems
| > | > | | From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > || Subject: RE: SBS Backup problems
| > | > | Date: Thu, 17 Nov 2005 04:11:04 -0800
| > | > | | Newsgroups: microsoft.public.windows.server.sbs
| > | > | |
| > | > | Crina,
| > | > |
| > | > | None of the links under the heading of "For more information
| > regarding
| > | > | Volume Shadow Copy, please refer to the following resources"
works.
| > | > |
| > | > | Thanks
| > | > |
| > | > | ""Crina Li"" wrote:
| > | > |
| > | > | > Hi Tonton,
| > | > | >
| > | > | > Thanks for your reply.
| > | > | >
| > | > | > From the backup log, I find the following error message.
| > | > | >
| > | > | > Error returned while creating the volume shadow copy: 800423f2
| > | > | > Reverting to non-shadow copy backup mode.
|

.

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