Re: NDR NO. 5.7.1

HI,

Thanks for updates.

>From your description, it seems the issue only occurs on one special remote
domain. So I suggest you enable message tracking as the KB article below to
check where the emails is stop, is it sent from our SBS server. You can
enable the message tracking as the following steps:

246856 How to enable message tracking in Exchange 2000 Server and in
Exchange
http://support.microsoft.com/?id=246856

Then try to check if the test emails is being sent out to the remote
domain.

Please also refer to my suggestion to check if you use smtp in the command
line what is the error message, does the issue still exists or not?

You can also check the event view to see if there are any Exchange
transport error messages, please also paste it to the newsgroup.

You need also check with the remote domain to see if they have some special
configuration for the internet emails, as I know some of the remote mail
server perform the reverse DNS lookup which need a MX records on the
internet, and have special configuration on the SMTP command. Which might
cause the issue.

I appreciate your understanding on this issue, please feel free to post
back your results. I am glad to be of assistance.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: NDR NO. 5.7.1
| thread-index: AcXuYwzu+fI5pUXvQle8gcXn/9XKuQ==
| X-WBNR-Posting-Host: 61.246.1.183
| From: =?Utf-8?B?QW1paXQgTWFuZ2xh?= <AmiitMangla@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <513D9389-45CE-42BA-87A3-209171C070F1@xxxxxxxxxxxxx>
<uNLY5rQ7FHA.3760@xxxxxxxxxxxxxxxxxxxx>
<TyAdvgk7FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: NDR NO. 5.7.1
| Date: Sun, 20 Nov 2005 22:16:03 -0800
| Lines: 257
| Message-ID: <CD635C2A-FAE4-47DB-AC68-C089888174EB@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:224116
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Charles,
|
| First of all thanks for your reply.
|
| >> I am using DNS to route mails and there is no provision for smart host.
| >> The below NDR which I had posted, I receive only to this domain
(weekendzoff.com)
| >> I copied the below message header for your reference.
|
| Received: by ichnoida.ichindia.com
| id <01C5EE62.8C838584@xxxxxxxxxxxxxxxxxxxxx>; Mon, 21 Nov 2005 11:42:28
+0530
| X-DSNContext: 7ce717b1 - 1194 - 00000002 - 00000000
| Content-class: urn:content-classes:dsn
| Subject: Undeliverable: Test mail
| Date: Mon, 21 Nov 2005 11:42:28 +0530
| MIME-Version: 1.0
| Content-Type: multipart/report;
| report-type=delivery-status;
| boundary="----_=_NextPart_001_01C5EE62.8C838584"
| Message-ID: <bC8wSA1Xv00000002@xxxxxxxxxxxx>
| X-MS-Has-Attach: yes
| X-MS-TNEF-Correlator:
| Thread-Topic: Test mail
| thread-index: AcXuYox+MITtwVEIRSmzZG7DIRxUIAAAAAF+
| X-MimeOLE: Produced By Microsoft Exchange V6.5.6944.0
| From: "System Administrator" <Administrator@xxxxxxxxxxxx>
| To: "amitmangla" <amitmangla@xxxxxxxxxxxx>
|
| >> original NDR message
|
| Your message
|
| To: Shirleyxu@xxxxxxxxxxxxxxx
| Subject: Test mail
| Sent: Mon, 21 Nov 2005 11:42:16 +0530
|
| did not reach the following recipient(s):
|
| Shirleyxu@xxxxxxxxxxxxxxx on Mon, 21 Nov 2005 11:42:27 +0530
| You do not have permission to send to this recipient. For
| assistance, contact your system administrator.
| <ichindia.com #5.7.1 smtp;554 5.7.1 Command rejected>
|
| Diagnostic logging is now enabled as per you suggestion. But enbale to
send
| e-mail to this domain.
|
| ?????
|
| Regards
| Amit
|
|
|
| ""Charles Yang [MSFT]"" wrote:
|
| > Hi,
| >
| > Welcome to SBS newsgroup.
| >
| > I am sorry for the delayed response due to weekend. Please understand
that
| > the newsgroups are staffed weekdays by Microsoft Support professionals
to
| > answer your systems and applications questions. Your understanding is
| > greatly appreciated!
| >
| > Issue description:
| > ==============
| >
| > I understand that you encountered some problem when sending outbound
emails.
| >
| > Analyzing and suggestion:
| > ==============
| >
| > Before we go any further, please make sure that you have set up your
| > Exchange server correctly for receiving internet emails. Please clarify
| > your setting about internet emails, you use smarthost on ISP or DNS to
| > route your internet emails?
| >
| > Please first rerun CEICW to make sure that your smarthost or DNS is set
| > correctly, you can contact with your ISP to see if there is special
setting
| > for you if you want to use your Exchange server for accepting internet
| > emails. By default, if we use smarthost, we need ISP to create a MX
record,
| > if we use DNS we need to have a static IP address and FQDN name for SBS
| > domain.
| >
| > More info:
| > =====
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > If you make sure that all the setting is correctly, please refer to
| > information below for further troubleshooting.
| >
| > 1. In your LAN, test sending from different Exchange client computers
and
| > different user accounts to see if this is a computer or user specific
issue.
| >
| > 2. Test sending some test emails to some other recipients in a
different
| > Domain. This allows us to know if this is the recipient end issue. If
there
| > is an NDR message, please copy the NDR Message and its Message Header
to me:
| >
| > ----------------------------------
| > 1) To see the Message Header, in the Sender''s Outlook, right click the
NDR
| > message in Inbox, and click Options.
| >
| > 2) Copy the "Internet Headers" information and the entire NDR message
to
| > newsgroup.
| >
| > 3. Enable Diagnostic Logging:
| > ----------------------------------
| > 1) In Exchange System Manager, right click your server and click
Properties.
| >
| > 2) Click Diagnostic Logging.
| >
| > 3) In the left pane, click "MSExchangeTransport".
| >
| > 4) Click "Categorizer" and "SMTP Protocol" in its sub-categories, and
| > select "Maximum" logging level.
| >
| > 5) Send some test emails and see Event Viewer. If there are any related
| > messages, please copy them to me. For your information, if this is a
| > recipient side issue, you should be able to find an error entry in
Event
| > Viewer which is similar to the NDR message, and says this is the
recipient
| > end issue.
| >
| > Please also use the telnet command for the test to see if the issue can
be
| > reproduce:
| >
| > 1. Click Start, click Run, type telnet, and then click OK.
| > 2. At the Microsoft Telnet command prompt, type open server_name 25,
and
| > then press ENTER.
| > 3. To verify that you are successfully connected to the SMTP Mail
Service,
| > type helo domain.com, and then press ENTER.
| > 4. Type mail from: <remote user@xxxxxxxxxx>, and then press ENTER.
| > 5. Type rcpt to: <User@remote Domain.com>, and then press ENTER.
| > 6. Type "quit" (without the quotation marks), and then press ENTER two
| > times to close the connection to the server and leave the Telnet
session
| > running.
| >
| > Please test it on your SBS.
| >
| > For more information about these 6 steps, please refer to the following
| > article.
| >
| > 153119 XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
| > http://support.microsoft.com/?id=153119
| >
| > If you need further assistance on this issue, or if anything is
unclear,
| > please let me know. It is my pleasure to be of assistance.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | From: "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@xxxxxxx>
| > | References: <513D9389-45CE-42BA-87A3-209171C070F1@xxxxxxxxxxxxx>
| > | Subject: Re: NDR NO. 5.7.1
| > | Date: Sat, 19 Nov 2005 08:13:01 -0500
| > | Lines: 39
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <uNLY5rQ7FHA.3760@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: pool-71-100-169-131.tampfl.dsl-w.verizon.net
| > 71.100.169.131
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:223769
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Do you have a static or dynamic public IP address?
| > |
| > | Also, go into Exchange System Manager, go to Connectors, and look at
your
| > | properties for the Smallbusiness SMTP connector and see if you have
| > select
| > | 'smart host' or 'use dns'. Chances are, you are using 'Use DNS'.
| > |
| > | What you may try is this: add a second connector (call it ISP
Connector),
| > | select it as a 'smart host' connector, enter the name or IP address
of
| > your
| > | ISP's SMTP server, click on Address space and enter domain.com there.
| > Then,
| > | if your ISP's SMTP server requires outgoing authentication, click on
| > | Advanced, click on Outbound Security, and under Basic security, enter
the
| > | username/password from your ISP for outgoing SMTP authentication
| > |
| > | BTW, what this now does is to tell exchange, hey, if we send any
email
| > out
| > | to domain.com --- use this connector instead of the SmallBusiness
| > Connector.
| > |
| > | --
| > | Kevin Weilbacher [SBS-MVP]
| > | "The days pass by so quickly now, the nights are seldom long"
| > |
| > |
| > | "Amiit Mangla" <AmiitMangla@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
| > | news:513D9389-45CE-42BA-87A3-209171C070F1@xxxxxxxxxxxxxxxx
| > | >I receive a NDR when sending mail from Exchange.
| > | >
| > | > To: name@xxxxxxxxxx
| > | > Subject: Test mail
| > | > Sent: Fri, 18 Nov 2005 14:05:20 +0530
| > | >
| > | > did not reach the following recipient(s):
| > | >
| > | > name@xxxxxxxxxx on Fri, 18 Nov 2005 14:05:23 +0530
| > | > You do not have permission to send to this recipient. For
| > | > assistance, contact your system administrator.
| > | > <ourdomain.com #5.7.1 smtp;554 5.7.1 Command rejected>
| > | >
| > | > What is the problem???
| > |
| > |
| > |
| >
| >
|

.

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