Re: Trend - CSM

Generally, that's resolved by uninstalling and re-installing the client on
the affected machine - in this case the SBS server. Uninstall can be done
from add/remove programs - or might be on the start menu.

Once it's uninstalled, ensure the computer name is not showing in the
security console - if it is, and it might still be, given that communication
isn't happening - delete it from the console.

To re-install the client - browse to the share and run autopcc.exe to
re-install. Note: don't do this over a terminal server session, you need to
be at the console of the SBS.

Make sure the trend firewall is not enabled.

--
Les Connor [SBS Community Member - SBS MVP]
-----------------------------------------------------------
SBS Rocks !
----------------------
"Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
understand." - Confucius


"TimeTraveller" <TimeTraveller@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uMJobZP7FHA.3660@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Les
>
> Ok the initial issue is with it communicating correctly on the server
> itself - forget clients
>
> The Client Security agent console on the server is showing.
> 1. Outdated
> 2. a Red circle with a white exclamation mark in it (guessing this means
> its outdated)
>
> I am really not being bowled over with this product, I expect things to
> work pretty much out of the box, if they dont I put them back in the box
> and leave them there.
>
> I am dissapointed however after hearing all the claims to fame for this
> product that it not only seems to have the issues described but the
> feedback from the program itself to assist is really feable as well,
>
> I will give this one more chance to show me what its supposed to be doing
> and then i will be putting back Mcafee if it doesnt perform.
>
> Just glad its not a customers server!
>
> TT
>
> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
> wrote in message news:OzXKGd96FHA.4076@xxxxxxxxxxxxxxxxxxxxxxx
>> Yes, 8080 you know what I mean ;-).
>>
>> a) Make sure the trend personal firewall is *not* enabled anywhere,
>> client or server.
>>
>> b) check the xp firewall, you might need to turn on logging - ensure the
>> client/server communication ports are not being blocked by xp firewall.
>> --
>> Les Connor [SBS Community Member - SBS MVP]
>> -----------------------------------------------------------
>> SBS Rocks !
>> ----------------------
>> "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
>> understand." - Confucius
>>
>>
>> "TimeTraveller" <TimeTraveller@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:XX6ff.48302$Es4.27995@xxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>> Hi LEs,
>>>
>>> Looking through these logs it does look as if the Virus definitions are
>>> being downloaded from the Trend site.
>>>
>>> However the problem seems to be with the server component communication
>>> properly with the client component.
>>>
>>> Dont have the exchange scanmail component installed as yet.
>>>
>>> ISA port is 8080 by the way for outgoing proxy!
>>>
>>>
>>> "Les Connor [SBS Community Member - SBS MVP]" <les.connor@xxxxxxxxxxxx>
>>> wrote in message news:OOwhPt76FHA.1944@xxxxxxxxxxxxxxxxxxxxxxx
>>>>I posted an earlier response, btw. But it's stuck between there and
>>>>here.
>>>>
>>>> <snip>
>>>> Here are the proxy settings:
>>>>
>>>> Proxy - Check Use a proxy server
>>>> Settings: Address: <IP_address of proxy server> which on sbs, is the
>>>> internal IP of the SBS.
>>>> Port: on SBS/ISA, the default is 80
>>>> Username:A user with internet access rights
>>>> Password: valid password for above account
>>>>
>>>> Ensure you press the 'Save' Button.
>>>>
>>>> Now, to your observation.
>>>>
>>>> Which 'Server' does it indicate is not up-to-date? Is it a
>>>> desktop/server or
>>>> an Exchange server? Click on the digit (1) to see the name of the
>>>> computer.
>>>>
>>>> On Security Settings tab - what do you show for groups under 'My
>>>> Company'?
>>>> By default there are 3 is Servers, Desktops, and <Exchange computer
>>>> name>.
>>>>
>>>> Is the out-dated computer listed in one of these 3 locations? Click on
>>>> each
>>>> group. Note whether the computers listed are on-line or offline, and
>>>> what
>>>> patterns/engine they are using.
>>>>
>>>> Go to Reports | Log Query
>>>>
>>>> Click some radio buttons, specifically 'Update' and generate report.
>>>> Any
>>>> errors listed?
>>>>
>>>>
>>>> --
>>>> Les Connor [SBS Community Member - SBS MVP]
>>>> -----------------------------------------------------------
>>>> SBS Rocks !
>>>> ----------------------
>>>> "Tell me and I'll forget. Show me and I'll remember. Involve me and
>>>> I'll understand." - Confucius
>>>>
>>>>
>>>> "TimeTraveller" <TimeTraveller@xxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>>>> message news:%23dzT1I76FHA.3136@xxxxxxxxxxxxxxxxxxxxxxx
>>>>> ok Being an AVID mcafee user for many years now, I see all this talk
>>>>> of trend micros C/S/M product so think "OK, I will download and see
>>>>> how it works for me"
>>>>>
>>>>> Downloaded etc. as trial product states will update for 30 days.
>>>>>
>>>>> Server is a 2003 Server with ISA (not SBS but doesnt really matter)
>>>>>
>>>>> Installed and rolled out client no problem.
>>>>>
>>>>> However it hasnt updated for ages!
>>>>>
>>>>> if I run the Manual Update in its Security WEB Control Panel it goes
>>>>> through but states NO UPDATES AVAILABLE.
>>>>>
>>>>> However in the Security Dashboard under LIVE STATUS. it indicates that
>>>>> my server is OUTDATED as far as updates etc.
>>>>>
>>>>> I have tried in the global settings With and with specifying a proxy,
>>>>> used Server IP and port 8080 (as this is ISA)
>>>>>
>>>>> Anything I may be missing?
>>>>>
>>>>> Thought I would contact Support but this was not an easy task on the
>>>>> website. SO I HAVE A BOXED PRODUCT FROM RESELLER etc. etc. NO I HAVE A
>>>>> TRIAL FROM YOUR WEBSITE, this wasnt an option so NO support.
>>>>>
>>>>> Couldnt even find a phone number
>>>>>
>>>>> So I think "OK" Imagine it is a Live server on a live site and I have
>>>>> an issue relating to this product, do I want to be a dead duck with no
>>>>> backup from the company!
>>>>>
>>>>> Mcafee is looking even better than usual at the moment!.
>>>>>
>>>>> I might add my sons computer now appears to have also contracted a
>>>>> virus so I am in the middle of sorting that! had the C/S/M been
>>>>> working probably would have been ok!!!!
>>>>>
>>>>> Any words of wisdom for me apart from USE MCAFEE!
>>>>>
>>>>> Thanks
>>>>>
>>>>> TT
>>>>> (Excuse the slight moan, but I am getting increasingly frustrated with
>>>>> products that dont seeem to work out of the Box, appreciate in this
>>>>> case it may just be a config on my part that I have not
>>>>> checked/Changed - but it did update itself fine initially - only 4
>>>>> days into the trial by the way)
>>>>> TT
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


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