RE: VBScript: Remote Desktop Disconnected

Hi Peter,

Thank you for your update. Please feel free to take your time to perform
these troubleshooting steps, if you have any updates or need any further
assistance on this issue, please feel free to let me know. I am glad to be
of assistance. :-)

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: VBScript: Remote Desktop Disconnected
>thread-index: AcXsI3534lgrGr4WRjq0MOJlhTaJJg==
>X-WBNR-Posting-Host: 84.92.9.173
>From: "=?Utf-8?B?cGV0ZXI=?=" <peter@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <E0ED121D-834E-42B6-B087-B9F4707A140E@xxxxxxxxxxxxx>
<gjsQN7#6FHA.1236@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: VBScript: Remote Desktop Disconnected
>Date: Fri, 18 Nov 2005 01:36:03 -0800
>Lines: 176
>Message-ID: <FADDCF49-69BA-4C10-A878-3A7732B2E8E7@xxxxxxxxxxxxx>
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> charset="Utf-8"
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>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:223485
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thank you both for your most helpful replies, i will be working on the
>problem on Monday and I will try to get more information etc. Some remote
>user seem to be fine others complain of disconnects (timeouts) this is the
>first one that has mentioned the VBScript. I will try to narrow down the
>problem.
>
>Many thanks
>
>
>Peter
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hello Peter,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> Also, many thanks for Dave's great input.
>>
>> To narrow down this issue, please refer to the following information:
>>
>> 1. What's the exact error message? Please make a screen shot of the
error
>> message and attach it in your reply.
>>
>> 2. >> VBScript: Remote Desktop Disconnected
>>
>> 1) Based on my experience, this issue can occur if you are using a
>> Windows XP SP2 computer to connect from. Windows XP SP2 has a po-up
stopper
>> which will block the Web RDP session. In Internet Explorer on the
>> workstation you are connecting from, go to Tools, Internet Options, then
>> click on the Privacy tab, remove the check for Block pop-ups. Close and
>> reopen IE and check if you can connect now. If you have third party
po-up
>> stopper software installed, please also disable it.
>>
>> 2£© This issue can also occur if you are connecting from an Internet
>> computer and your router does not have incoming TCP port 4125 opened. If
>> this is the case, all connections from LAN computers should work. I
suggest
>> you check to make sure the incoming TCP port 4125 is opened on your
router
>> or hardware firewall. For more information regarding a similar issue,
see:
>>
>> 828053 ISA Server prevents connection to a remote desktop when you
connect
>> http://support.microsoft.com/?id=828053
>>
>> 3. There are more then on Time Out settings in RWW site as:
>> Tsweb timeout
>> Remote Web Workplace timeout
>> ASP.NET timeout
>> IIS timeout
>>
>> Any one of the time out settings are reached, the RWW connection will be
>> disconnected. To change it:
>>
>> TSweb timeout
>> ============
>>
>> 1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
>> need to revert quickly.
>> 2. Edit tsweb.aspx with notepad.
>> 3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
>> (without the quotation marks) with a value of "=
<%=rapLinks.timeoutSeconds
>> / 120%>. Change the value to the actual time out or no more than 240 as
>> testing with values over 240 result in the connection failure.
>> 4. Save the changes in the file and exit notepad.
>> 5. Restart the IIS Service or restart the SBS Server.
>>
>>
>> Remote Web Workplace timeout:
>> ===========================
>>
>> The time out values (in minutes) are configurable in the registry, at:
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
>> ublicTimeOut
>> REG_DWORD: 20 (Default)
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
>> rustedTimeOut
>> REG_DWORD: 120 (Default)
>>
>> The PublicTimeOut is used when the user checks the box for "I'm using a
>> public or shared computer" on the RWW logon page. The TrustedTimeOut is
>> used when the user unchecks this checkbox. You can change the time out
>> settings here.
>>
>>
>> ASP.NET timeout
>> ==============
>> 1. Edit the C:\inetpub\remote\web.config file.
>>
>> Look for line:
>> <forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
>> path="/" timeout="120" />
>>
>> timeout = value in minutes of your largest timeout value. The default
>> timeout in SBS 2003 is 120 minutes.
>>
>>
>> IIS timeout:
>> =========
>>
>> 1. Go to Server Management -> Advanced Management -> Internet
Information
>> Server.
>> 2. Expand [Server Name] -> Web Sites -> Default Web Site.
>> 3. Right click Remote and choose Properties, in Virtual Directory tab,
>> click the Configuration button and select the Options tab, modify the
>> session timeout settings. The Default Session timeout in SBS 2003 is 120
>> minutes.
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>> --------------------
>> >Thread-Topic: VBScript: Remote Desktop Disconnected
>> >thread-index: AcXri413MCtMIqueR1u7+sx5EFIUYw==
>> >X-WBNR-Posting-Host: 84.92.9.173
>> >From: "=?Utf-8?B?cGV0ZXI=?=" <peter@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: VBScript: Remote Desktop Disconnected
>> >Date: Thu, 17 Nov 2005 07:28:25 -0800
>> >Lines: 7
>> >Message-ID: <E0ED121D-834E-42B6-B087-B9F4707A140E@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:223225
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi Anyone,
>> >
>> >I have a user getting this mesage and a disconnect, also some other
users
>> >are complaining of random disconnects, is there a way of increasing
>> timeouts?
>> >Plus any ideas on the VBScript problem. Any help appreciated
>> >
>> >Peter
>> >
>>
>>
>

.