RE: Backup failing out of no where. PLEASE HELP
- From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
- Date: Fri, 18 Nov 2005 02:19:30 GMT
HI Jonathan,
Welcome to SBS newsgroup.
Issue description:
=============
I understand that you encountered backup problem when you backup to a
certrance travan drive.
Analyzing and suggestion:
===============
Generally speaking, after checking the event 1401, it pointed that the SBS
backup user profile is not load correctly. So we suggest first check if you
have installed any third party anti-virus tools on the SBS 2003, it might
cause the SBS backup user' profile did not load correctly, then it will
cause the SBS backup did not run correctly.
If you make sure that this event is not occurs any more, then we can
further troubleshooting the issue on the SBS backup issue:
In order to clarify the issue more clearly, please help gather more
information:
1. Can the backup be successfully performed by Ntbackup (utilizing the BKS
file created by the wizard)?
2. Clean the tape, and then go to RSM to mark the tape as 'Clean'. Can the
backup run successfully then? We've seen some issues that the Windows
service pack 1 does not recognize the media until the tape drive was
"cleaned" (or marked as clean).
3. Uninstall the tape drive and remove it from the libraries, and then scan
the computer for the hardware changes. Once the hardware is detected,
reinstall the latest driver.
4. Check if there's an updated driver and firmware for the device, if so,
apply it.
5. Rebuild the RSM database by following the steps:
1) Stop the RSM Service.
2) Delete the RSM databases located at %SystemRoot%\System32\NtmsData.
3) Restart the RSM Service, this will recreate new, empty RSM Databases.
4) Put a new tape in, or a tape that may be deleted.
5) Go to the "properties" of the disk inside the physical locations.
Uncheck 'Enable Drive' Hit apply & then check the 'Enable Drive' again
6) Right click, and prepare.
This will delete it, write a media label to it, add it to the Free Media
Pool.
6. Please also make sure that you have applied the following hotfix
successfully, we suggest you reapply the hotfix below to see if the problem
can be resolved.
831664 "The requested media failed to mount" error message when you try to
http://support.microsoft.com/?id=831664
If the problem still exists, please help gather the following log files and
paste to the newsgroup:
1. Compress and email me with the C:\program files\Microsoft windows small
business server\support folder.
2. Compress and email me with the C:\program files\Microsoft
Integration\Windows Small Business Server 2003\Logs folder
You can send the files to me at v-chayan@xxxxxxxxxxxxxx
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Backup failing out of no where. PLEASE HELP
| thread-index: AcXrwFhYELRcpFaBQfqiedE5XcocxA==
| X-WBNR-Posting-Host: 69.159.218.127
| From: =?Utf-8?B?Sm9uYXRoYW4gUGlzYXJjenlr?=
<JonathanPisarczyk@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Backup failing out of no where. PLEASE HELP
| Date: Thu, 17 Nov 2005 13:46:19 -0800
| Lines: 70
| Message-ID: <FFEFE5CD-78F9-4250-8026-DA8D10FB16BA@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:223318
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello I have a certrance travan drive. I installed SBS 2003 SP1 6 weeks
ago
| and have not had a problem with backup up until two days ago.
|
| I am receiving the following errors:
|
| Backup Type: Copy
|
| Backup started on 11/17/2005 at 4:13 PM.
| The requested media failed to mount. The operation was aborted.
| The operation was ended.
| Backup completed on 11/17/2005 at 4:19 PM.
| Directories: 184
| Files: 2673
| Bytes: 542,352,332
| Time: 5 minutes and 31 seconds
|
| ----------------------
|
| The operation did not successfully complete.
|
| ----------------------
|
| =======================<END NTBACKUP LOG FILE>=====================
| NTBackup finished the backup with errors.
|
|
|
| In the application event view I receive these messages:
|
| Event Type: Error
| Event Source: NTBackup
| Event Category: None
| Event ID: 8019
| Date: 11/17/2005
| Time: 4:19:09 PM
| User: N/A
| Computer: name
| Description:
| End Operation: Warnings or errors were encountered.
| Consult the backup report for more details.
|
|
|
| as well
|
| Event Type: Information
| Event Source: UPHClean
| Event Category: None
| Event ID: 1401
| Date: 11/17/2005
| Time: 4:19:10 PM
| User: XTIVITY\SBS Backup User
| Computer: XTIVITY-DC1
| Description:
| The following handles in user profile hive XTIVITY\SBS Backup User
| (S-1-5-21-3496122069-130786104-3642064666-1128) have been remapped
because
| they were preventing the profile from unloading successfully:
|
| rsmsink.exe (7296)
| HKCU\Software\Classes (0x80)
| HKCU\Software\Classes (0xa4)
| HKCU\Software\Classes (0xc0)
| HKCU\Software\Classes (0xcc)
| HKCU\Software\Classes (0x100)
|
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
|
|
|
.
- References:
- Backup failing out of no where. PLEASE HELP
- From: Jonathan Pisarczyk
- Backup failing out of no where. PLEASE HELP
- Prev by Date: Installing new hardware
- Next by Date: RE: SBS/ISA cannot run the wizard, firewall configuration error
- Previous by thread: Re: Backup failing out of no where. PLEASE HELP
- Next by thread: Could Not Reconnect all Network Drives
- Index(es):
Relevant Pages
|
