RE: Microsoft FAX problem in SBS 2003
- From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
- Date: Fri, 18 Nov 2005 01:18:28 GMT
HI Eric,
Thanks for updates.
After discussing with our Dev team, we think the problem should be caused
by the hardware, we can not reproduce the issue. We suggest you check if
there are any updates for your fax modem.
Meanwhile, when you choose printing for the incoming fax, have you
configured the fax printer on the fax console on SBS server, we have
checked that we can use select different paper for fax printer.
Thanks for understanding on this issue. We can only control the paper size
at this location if the problem still exists, it might be caused by the
printing drivers. We suggest you also contact vendor for this issue.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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| Thread-Topic: Microsoft FAX problem in SBS 2003
| thread-index: AcXrmKRIkx8LygpkTqOeCH5TAhmeeg==
| X-WBNR-Posting-Host: 206.162.171.50
| From: "=?Utf-8?B?RXJpYyBSb2JlcnQ=?=" <Eric
Robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <67952075-2FCE-4167-B330-A06C57DD129A@xxxxxxxxxxxxx>
<tum0wjlvFHA.1364@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Microsoft FAX problem in SBS 2003
| Date: Thu, 17 Nov 2005 09:02:07 -0800
| Lines: 139
| Message-ID: <F9CDC443-0058-4B2E-A217-3ED2683A3718@xxxxxxxxxxxxx>
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello, I'm running in the same issue about the paper size. It doesn't
choose
| the right paper source. If I receive a legal it prints it on a letter and
if
| I setup the printer with Legal when I receive a letter it prints it on
legal.
| How to make the printer chose the right paper size regarding the incoming
fax?
|
| Thank you,
| Eric
|
| ""Charles Yang [MSFT]"" wrote:
|
| > Hi Jim,
| >
| > Welcome to SBS newsgroup.
| >
| > Issue description:
| > =============
| >
| > I understand that you encountered some problem that fax will be printed
| > immediately after they arrive no matter there is printing job in the
shared
| > printer or not?
| >
| > Analyzing and suggestions:
| > =============
| >
| > Generally speaking, it looks like a priority issue, the fax seems to
have
| > high priority comparing with other printer jobs. Normally on Windows we
use
| > printing spool to speed up the printing, we will first copy the
documents
| > from client computer to the printing spool, then the printer will print
the
| > documents that upload to the spool. Please first follow the KB article
| > below to see how to set up a printing spool on Windows:
| >
| > 1. Right click the printer you use choose properties.
| > 2. In the advance tab choose spool print documents so program finishes
| > printing faster. Then check start printing after last page is spooled
or
| > start printing immediately.
| > 3. Please also make sure that you checked printer spooled documents
first.
| >
| > After make sure that the printer spool is configured correctly, could
you
| > test if the issue can be reproduce when another printing jobs other
than
| > fax come into the printing queue? If so, you may have to check with the
| > printer vendor for further assistance, as we test on many printers, by
| > default all the documents priority is the same.
| >
| > Currently I am researching on incoming fax to see if we can reproduce
your
| > issue or find some place to set the incoming fax priority, please feel
free
| > to post back.
| >
| > I appreciate your understanding.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Microsoft FAX problem in SBS 2003
| > | thread-index: AcW93uHeap7+TRY3QNqkWtQQzRI7Kw==
| > | X-WBNR-Posting-Host: 69.170.186.50
| > | From: "=?Utf-8?B?SmltIEtlbGVnZQ==?="
<JimKelege@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Microsoft FAX problem in SBS 2003
| > | Date: Tue, 20 Sep 2005 05:29:02 -0700
| > | Lines: 14
| > | Message-ID: <67952075-2FCE-4167-B330-A06C57DD129A@xxxxxxxxxxxxx>
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| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:154799
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | On a clients SBS 2003 machine, I have FAX set up to save to a folder
and
| > to
| > | also print the FAX out. The client is using a Canon ImageRunner 2800
for
| > the
| > | printer. The driver is listed as 2000/XP but they "assure" me that
the
| > drive
| > | is 2003 compatible. When a FAX comes in, two thing happen. The FAX
gets
| > | printed out immediately, no matter what is already printing. If a 30
page
| > | report is printing, the FAX will end up somewhere in the middle of
the
| > report
| > | print job. Also, it will not choose between legal or letter when
| > printing.
| > | Evverything gets sent to "Letter" size for print.
| > | To me, it is a Printer Driver issue. However, the company that sold
the
| > | printer assures them that it is not. So in the clients eyes, that
makes
| > me
| > | the guy that doesn't know how to fix the problem.
| > | Any help would be greatly appriciated.
| > | Thanks
| > | Jim
| > |
| >
| >
|
.
- References:
- RE: Microsoft FAX problem in SBS 2003
- From: Eric Robert
- RE: Microsoft FAX problem in SBS 2003
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