RE: SBS Backup problems
- From: Tonton <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 17 Nov 2005 03:49:02 -0800
Crine,
Thank you for the email. As I said stated before this is SBS 2003 standard
edition server. Supposedly tt does not come with SQL server but when I did a
search for *SQL* there a Microsoft SQL Server folder located under C:\Program
Files\Microsoft SQL Server.
Do you still believe that the hot fixes you suggested below is applicable to
the backup problem we are experiencing. If yes then I will go ahead and get
the hot fix to apply.
Look forward to hearing from you soon.
Many Thanks
""Crina Li"" wrote:
> Hi Tonton,
>
> Thanks for your reply.
>
> From the backup log, I find the following error message.
>
> Error returned while creating the volume shadow copy: 800423f2
> Reverting to non-shadow copy backup mode.
>
> It can occur when both the following conditions are true:
>
> - You back up data from a volume that contains a Microsoft SQL Server
> database.
>
> - The recovery model of the SQL Server database is configured to use an
> option that is different from "Simple".
>
> To resolve the issue, please contact Microsoft PSS for the hot fix
> described in the following KB article (also provides a path to our PSS):
>
> 828481 Error 800423f4 appears in the backup log file when you back up a
> volume
> http://support.microsoft.com/?id=828481
>
> 826936 Time-out errors occur in Volume Shadow Copy service writers, and
> shadow
> http://support.microsoft.com/?id=826936
>
> 833167 A Volume Shadow Copy Service (VSS) update package is available for
> Windows Server 2003
> http://support.microsoft.com/?id=833167
>
> Please note that any requests for hot fixes from PSS will NOT be charged.
>
> If the problem still occurs, please help me collect the following
> information:
>
> 1. What's the brand and model of the backup device?
> 2. If you configure the backup wizard to back up the system to local drive,
> will this problem also occur?
> 3. Check if you have write permission on F drive.
>
> For more information regarding Volume Shadow Copy, please refer to the
> following resources:
>
> 304606 Description of the Shadow Copies Feature in Windows Server 2003
> http://support.microsoft.com/?id=304606
>
> http://www.microsoft.com/resources/documentation/WindowsServ/2003/all/techre
> f/en-us/Default.asp?url=/resources/documentation/WindowsServ/2003/all/techre
> f/en-us/W2K3TR_vss_what.asp
>
> http://www.microsoft.com/seminar/shared/asp/view.asp?url=/seminar/en/2003042
> 4vcon07/manifest.xml
>
> http://www.microsoft.com/windowsserver2003/technologies/activedirectory/w2k3
> actdirfastrec.mspx
>
> http://www.microsoft.com/windowsserversystem/storage/technologies/vss/defaul
> t.mspx
>
> Please do not hesitate to let me know if you have any further concerns.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
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>
> When opening a new thread via the web interface, we recommend you check the
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>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: SBS Backup problems
> | | From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | References: <7248AE78-B5C5-4899-9D4D-0B93A9EC0956@xxxxxxxxxxxxx>
> <mAe8X$n6FHA.644@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: RE: SBS Backup problems
> | Date: Wed, 16 Nov 2005 14:21:41 -0800
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | Crina,
> |
> | I have emailed you all the requested infromation.
> |
> | Thanks a lot for your help.
> |
> | Cheers
> |
> |
> | ""Crina Li"" wrote:
> |
> | > Hi Tonton,
> | >
> | > Thank you for posting in SBS newsgroup.
> | >
> | > From the description, I understand that when you used the SBS backup
> wizard
> | > to perform the backup, you received errors from the backup log. There
> is no
> | > problem to perform the backup by using Ntbacukp program. If I have
> | > misunderstood your concerns, please do let me know.
> | >
> | > In order to narrow down the problem, please help to gather the
> following
> | > information:
> | >
> | > 1. Is there any third-party software (anti-virus, server management or
> | > other application service) installed on the SBS 2003 server? The most
> | > possible cause of this issue is that you have installed some
> application or
> | > third-party software that has VSS function which will conflict with
> | > built-in VSS function of SBS 2k3 server. So I suggest you check if you
> | > install any software just before the issue occurred, especially the
> | > following software
> | >
> | > IBM's Tivoli TSM
> | >
> | > Computer Associates Unicenter
> | >
> | > More information:
> | >
> | > 888035 Quarantined virus files are skipped and your backup reports a
> failed
> | > http://support.microsoft.com/?id=888035
> | >
> | > 2. Log on the server as Administrator. Open Server Management console,
> | > navigate to 'Backup' snap-in. In the right-panel, click 'Backup Now'
> link.
> | > Will this problem be reproduced?
> | >
> | > 3. What's the brand and model of the backup device? If you configure
> the
> | > backup wizard to back up the system to local drive, will this problem
> also
> | > occur?
> | >
> | > 4. Please gather the latest NTbackup and SBS Backuprunner logs,
> compress
> | > them to a ZIP file, and then send it to me for analysis at
> | > v-crinal@xxxxxxxxxxxxx:
> | >
> | > 1) The Backupxx.log files in the folder 'C:\Documents and
> | > Settings\SBS Backup User\Local Settings\Application
> Data\Microsoft\Windows
> | > NT\NTBackup\data'.
> | >
> | > 2) The Sbsbackuplog0x.log files which can be located under the
> | > folder C:\program files\Microsoft Windows Small Business
> | > Server\Support\Backup Logs.
> | >
> | > Thanks for your time and I look forward to hearing from you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | >
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | > --------------------
> | > | Thread-Topic: SBS Backup problems
> | > || From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: SBS Backup problems
> | > | Date: Tue, 15 Nov 2005 09:06:09 -0800
> | > | | Newsgroups: microsoft.public.windows.server.sbs
> | > | |
> | > | Running SBS 2003 Standard edition with SBS backup and backing into a
> | > external
> | > | USB2 drive.
> | > |
> | > | This one is a strange one. I see backup failed message on the Server
> | > | Management screen for the last 2 weeks. Although the backup runs and
> | > creates
> | > | a backup.bkf file with all drives but C: drive. Some reason it keeps
> | > skiping
> | > | the C: drive . There are 2 other drives on this server. If I run the
> | > NTbackup
> | > | with the SNAP OFF command just for the C drive it seems like it runs
> | > | successfully (albeit less than the used space on C: drive).
> | > |
> | > | Below is the log file with its error messages;
> | > |
> | > | Backup Runner started.
> | > | Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
> | > Windows
> | > | Small Business Server\Backup\Small Business Backup Script.bks" /d
> "SBS
> | > Backup
> | > | created on 15/11/2005 at 01:30" /v:yes /r:no /rs:no /hc:off /m normal
> /j
> | > | "Small Business Server Backup Job" /l:s /f "F:\Backup Files\Backup
> | > | Files\Small Business Server Backup (03).bkf" /UM
> | > | NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
> | > | Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data\backup02.log
> | > | =====================<BEGIN NTBACKUP LOG FILE>=====================
> | > | Backup Status
> | > | Operation: Backup
> | > | Active backup destination: File
> | > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
> at
> | > | 01:30"
> | > |
> | > | Backup (via shadow copy) of "C: "
> | > | Backup set #1 on media #1
> | > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
> | > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
> at
> | > | 01:30"
> | > |
> | > | Backup Type: Normal
> | > |
> | > | Backup started on 15/11/2005 at 01:33.
> | > | Warning: Unable to open "C:\" - skipped.
> | > | Reason: The system cannot find the file specified.
> | > |
> | > |
> | > | Backup completed on 15/11/2005 at 01:33.
> | > | Directories: 0
> | > | Files: 0
> | > | Bytes: 0
> | > | Time: 1 second
> | > | Backup (via shadow copy) of "E: "
> | > | Backup set #2 on media #1
> | > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
> | > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
> at
> | > | 01:30"
> | > |
> | > | Backup Type: Normal
> | > |
> | > | Backup started on 15/11/2005 at 01:33.
> | > | Backup completed on 15/11/2005 at 03:31.
> | > | Directories: 8382
> | > | Files: 71072
> | > | Bytes: 25,556,786,330
> | > | Time: 1 hour, 57 minutes, and 29 seconds
> | > | Backup (via shadow copy) of "F: BACKUP"
> | > | Backup set #3 on media #1
.
- References:
- RE: SBS Backup problems
- From: Tonton
- RE: SBS Backup problems
- From: "Crina Li"
- RE: SBS Backup problems
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