Re: companyweb and remote web workplace

Hi,

Thanks for your update!

For your current situation, please follow below suggestions to try to
resolve the issue:

I. Please try to reboot the server box and then clean IE cache, temporary
files and ISA cache (If you has installed ISA on the server box) to see if
the issue be fixed.

To clean IE cache on computer, follow the steps:

a). Launch Internet Explorer.
b). Click the Tools menu and then click the Internet Options item.
c). On the General tab, click the "Delete Files" button in the Temporary
Internet Files area.
d). Click to add a checkmark to the "Delete all offline content" item and
then click OK.
e). Click the "Settings" button in the Temporary Internet Files area.
f). Click the "View Files" button, and then remove all the files in the
"Temporary Internet Files" folder. Then close the folder.
g). Click the "View Objects" button, and then remove all the objects whose
status is "Damaged". Then close the folder.
h). Click OK twice to close the dialog boxes.

To clear ISA cache: url cache. You can find the file by default in:

%sysdir%\URlcache

And then try to test to see if the issue be fixed.

II. Please try following steps to try to resolve the companyweb issue:

a). Connect to SharePoint Central Administration (http://localhost:8081)
b). Configure virtual server settings -> Companyweb -> Remove Windows
SharePoint Services from virtual server -> Remove without deleting content
databases. Click OK.
c). Extend or upgrade virtual server -> companyweb -> Extend and map to
another virtual server. Select companyweb next to the Server Mapping.
Select Use an existing application pool and select DefaultAppPool (NT
AUTHORITY\NETWORK SERVICE). Click OK.
d). Try to access http://companyweb or browse the companyweb site in IIS
Management console, how about the result? If the issue persists, please
tell me the accurate error massage.

If the companyweb site issue persists, please try following steps:

1). Please try to remove host header and change IP listening port from 80
to 82.
a). Open IIS management console, right click companyweb (server name -> Web
sites -> companyweb) to open properties page.
b). Under Web site tab, click Advanced .. button to remove the two host
header records (internal IP : companyweb )
--IP address ---IP port ---Host header value
--Internal IP of the server box --- 80 --- companyweb
-- internal IP of the server box ---80 ---companyweb.your
domain name.local (such as: companyweb.contonso.local)
c). And then click OK, under web site tab page, change TCP Port to 82,
click OK.
Please try to right click it to browse, how about the result?
If the page shows properly, please Re-add the host headers
companyweb.domain.local and companyweb. Change the port back to 80.

And then try to browse it again, tell me the result.

III. Please try to rename the Web.config located under the Inetpub\wwwroot
to web.config.old and then reboot the computer. Then try to test the issue,
how about the result?

If the issue persists, please help me collect the following information for
further analyze the issue:

a). Make a copy of Inetpub\Remote\Web.config for backup purpose.
b). Open Web.config with Notepad.
c). Replace <customErrors mode="On" defaultRedirect="error.aspx" /> with
<customErrors mode="Off" />

*Note: "Off" is case sensitive

d). Save the file.
e). Go to command prompt, type "iisreset"
f). Logon to RWW using the administrator account, and also try it using a
regular user account.

g). you should receive a more detailed error message. Copy and paste the
detailed error message here.

I appreciate your time! I am happy to be assistance of you and look forward
to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: companyweb and remote web workplace
>thread-index: AcXq7xg+IDIS2neRTdeXLS+zLF/Mnw==
>X-WBNR-Posting-Host: 68.95.37.209
>From: =?Utf-8?B?dGpvc2V5?= <tjosey@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <90C8CCC7-0654-4290-85A4-4E771FAA88DC@xxxxxxxxxxxxx>
<OFi2Y6Y6FHA.4012@xxxxxxxxxxxxxxxxxxxx>
<leFRRpZ6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
<D794FF2E-157A-4F58-AC12-7D287FB09AA4@xxxxxxxxxxxxx>
<$LrvTwq6FHA.392@xxxxxxxxxxxxxxxxxxxxx>
<A13C4D1D-94FB-4FC7-9244-11E12B1AEE87@xxxxxxxxxxxxx>
>Subject: Re: companyweb and remote web workplace
>Date: Wed, 16 Nov 2005 12:48:27 -0800
>Lines: 304
>Message-ID: <DB53E668-43F9-48EE-9C80-FA4448E80FB3@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
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>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:222945
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>
>
>"tjosey" wrote:
>
>> Jennie: Still having trouble with remote Web Workplace and company web.
When
>> I go to IIS Manager and highlight default website, and hit browse I
received
>> the Remote Web Workplace site but when I click on remote Web Workplace,
>> instead of getting sign on screen I get Page Cannot Be Displayed http
404
>> error message same thing in Internet Explorer. Also on company web in
IIS
>> Manager I hit browse and all I get is a box that says open or save to
instead
>> of website. Same thing in Internet Explorer. Please help. Thanks. Tommy
>>
>> ""Jenny wu [MSFT]"" wrote:
>>
>> > Hi,
>> >
>> > Thanks for your update. I appreciate your time.
>> >
>> > Ok, I will wait for you. I am happy to be further assistance of you!
>> >
>> > Have a nice day!
>> >
>> > Sincerely,
>> >
>> > Jenny Wu
>> > Microsoft CSS Online Newsgroup Support
>> > Get Secure! - www.microsoft.com/security
>> > ======================================================
>> > This newsgroup only focuses on SBS technical issues. If you have
issues
>> > regarding other Microsoft products, you'd better post in the
corresponding
>> > newsgroups so that they can be resolved in an efficient and timely
manner.
>> > You can locate the newsgroup here:
>> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >
>> > When opening a new thread via the web interface, we recommend you
check the
>> > "Notify me of replies" box to receive e-mail notifications when there
are
>> > any updates in your thread. When responding to posts via your
newsreader,
>> > please "Reply to Group" so that others may learn and benefit from your
>> > issue.
>> >
>> > Microsoft engineers can only focus on one issue per thread. Although
we
>> > provide other information for your reference, we recommend you post
>> > different incidents in different threads to keep the thread clean. In
doing
>> > so, it will ensure your issues are resolved in a timely manner.
>> >
>> > For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> > check http://support.microsoft.com for regional support phone numbers.
>> >
>> > Any input or comments in this thread are highly appreciated.
>> > ======================================================
>> > This posting is provided "AS IS" with no warranties, and confers no
rights.
>> >
>> > --------------------
>> > >Thread-Topic: companyweb and remote web workplace
>> > >thread-index: AcXp5MWVryNwKG1gQpWW6AZNms/GtQ==
>> > >X-WBNR-Posting-Host: 68.90.128.184
>> > >From: =?Utf-8?B?dGpvc2V5?= <tjosey@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> > >References: <90C8CCC7-0654-4290-85A4-4E771FAA88DC@xxxxxxxxxxxxx>
>> > <OFi2Y6Y6FHA.4012@xxxxxxxxxxxxxxxxxxxx>
>> > <leFRRpZ6FHA.1240@xxxxxxxxxxxxxxxxxxxxx>
>> > >Subject: Re: companyweb and remote web workplace
>> > >Date: Tue, 15 Nov 2005 05:02:02 -0800
>> > >Lines: 198
>> > >Message-ID: <D794FF2E-157A-4F58-AC12-7D287FB09AA4@xxxxxxxxxxxxx>
>> > >MIME-Version: 1.0
>> > >Content-Type: text/plain;
>> > > charset="Utf-8"
>> > >Content-Transfer-Encoding: 7bit
>> > >X-Newsreader: Microsoft CDO for Windows 2000
>> > >Content-Class: urn:content-classes:message
>> > >Importance: normal
>> > >Priority: normal
>> > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> > >Newsgroups: microsoft.public.windows.server.sbs
>> > >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> > >Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> > >Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:222417
>> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> > >
>> > >Thanks I will try this and let you know.
>> > >
>> > >""Jenny wu [MSFT]"" wrote:
>> > >
>> > >> Hi,
>> > >>
>> > >> Thanks for using the SBS newsgroup! Also thanks for Jerz's input.
>> > >>
>> > >> For your description, I understand that you can not access the
>> > Companyweb
>> > >> site from internet and LAN and also can not access the RWW site
from
>> > >> internet. If I am off base, please don't hesitate to let me know.
>> > >>
>> > >> To resolve the issue please follow below steps to check settings:
>> > >>
>> > >> I. Please check the IIS website configuration for Companyweb and
RWW.
>> > >>
>> > >> For Companyweb:
>> > >>
>> > >> 1. Open IIS snap-in.
>> > >> 2. Right click Companyweb and click Properties.
>> > >> 3. Click Directory Security tab.
>> > >> 4. Click Edit under "Authentication and access control".
>> > >> 5. Make sure that only the "Enable anonymous access" has been
checked.
>> > >> 6. Click Edit under "IP address and domain name restriction".
>> > >> 7. Make sure that "Granted access" has been selected.
>> > >> 8. Click Edit under "Secure communications".
>> > >> 9. Make sure that "Require secure channel (SSL)" has not been
checked.
>> > >>
>> > >> For RWW:
>> > >>
>> > >> 1. Open IIS snap-in.
>> > >> 2. Go to Default Web Site/Remote.
>> > >> 3. Right click Remote and click Properties.
>> > >> 4. Click Directory Security tab.
>> > >> 5. Click Edit under "Authentication and access control".
>> > >> 6. Make sure that only the "Enable anonymous access" and
"Integrated
>> > >> Windows Authentication" have been checked.
>> > >> 7. Click Edit under "IP address and domain name restriction".
>> > >> 8. Make sure that "Granted access" has been selected.
>> > >> 9. Click Edit under "Secure communications".
>> > >> 10. Make sure that "Require secure channel (SSL)" and "Require
128-bit
>> > >> encryption" have been checked.
>> > >>
>> > >> For RWW, please also check the following settings:
>> > >>
>> > >> 1. Open ADU&C.
>> > >> 2. Go to Domain.local/MyBusiness/Users/SBSUsers.
>> > >> 3. In the right pane, right click the problematic user and click
>> > Properties.
>> > >> 4. Click Member Of tab.
>> > >> 5. Make sure that the "Remote Web Workplace Users" group is in the
list.
>> > >>
>> > >> If the settings are not configured as above, try to change it and
>> > restart
>> > >> IIS to test, how is the result?
>> > >>
>> > >> II. If we want to the Companyweb site and RWW site can be accessed
from
>> > >> internet, we need to publish them to internet. Please refer to the
>> > >> following steps to publish the Companyweb site and RWW site to
internet
>> > via
>> > >> CEICW.
>> > >>
>> > >> *Note: If you have installed any hardware firewall or router
outside the
>> > >> network, you need manually open related ports (4125, 443,444) on
the
>> > >> hardware firewall or router. If you are not sure how to open these
ports
>> > >> please consultant you hardware vendor for support.
>> > >>
>> > >> 1. Expand Standard Management | To Do List.
>> > >> 2. Click Connect to the Internet in the right pane.
>> > >> 3. Navigate the wizard to Firewall and then select Enable firewall.
In
>> > the
>> > >> next page, make sure items you want to publish services are checked
in
>> > >> services configuration page.
>> > >> 4. Click Next and then select Allow access to the following web
site
>> > >> services from the internet.
>> > >> 5. Make sure Windows Sharepoint Services Intranet site, Remote Web
>> > >> Workspace (RWW) be selected and click Next.
>> > >> 6. Click Create a new Web services certificate (input your FQDN as
the
>> > web
>> > >> server certificate) and then click Next.
>> > >> 7. Following the wizard to finish it.
>> > >>
>> > >> It is recommended you take a look at the following KB article to
get
>> > detail
>> > >> steps to configure network connection:
>> > >>
>> > >> 825763 How to configure Internet access in Windows Small Business
Server
>> > >> 2003
>> > >> http://support.microsoft.com/?id=825763
>> > >>
>> > >> And then If you have installed any hardware firewall or router
outside
>> > the
>> > >> network, please manually open related ports (4125, 443,444) on the
>> > hardware
>> > >> firewall or router.
>> > >>
>> > >> Then please try to access them to see if the issue be fixed.
>> > >>
>> > >> Additionally, it is not recommended we open too many ports in the
router
>> > >> since it is very insecure to our network. Generally, we open the
ports
>> > we
>> > >> needed to allow some specific traffic. You can refer to the
following
>> > list:
>> > >>
>> > >> TCP port Definition
>> > >> 25 Email (SMTP)
>> > >> 80 required for
HTTP
>> > >> requests for your site
>> > >> 443 required for
HTTPS
>> > >> requests using SSL, which secures communications from your server
and a
>> > Web
>> > >> browser
>> > >> 444 Companyweb
>> > >> 4125 Remote Web
Workplace
>> > >> 1723 (plus GRE Protocol 47) VPN
>> > >> 3389 Terminal
Services
>> > >> 21 FTP
>> > >>
>> > >> If the issue still persists, please help to gather the following
>> > >> information so that we can isolate the problem:
>> > >>
>> > >> 1. When you try to access the Companyweb site from LAN, what is the
>> > error
>> > >> you got? Please tell me the accurate error message. Is the error
message
>> > >> the same with message when you try to access the Compayweb site
from
>> > >> internet?
>> > >>
>> > >> 2. Can you access the Companyweb site on the server box using URL
such
>> > as:
>> > >> http://companyweb, http://servername/companyweb, or
>> > http://IP/companyweb?
>> > >> Please try to test respectively using these URL and tell me the
result.
>> > >>
>> > >> 3. Can all client computers access internet successfully? Can they
>> > access
>> > >> other build-in web site such as RWW (https://publicFQDN/remote or
>> > >> https://IP/remote)?
>> > >>
>> > >> 4. Have you installed ISA on the server box? What is the version?
Have
>> > you
>> > >> installed any hardware firewall or router outside the network?
>> > >>
>> > >> 5. Do you a clean installation of SBS 2003 server box? What did you
do
>> > >> before the issue happened?
>> > >>
>> > >> I appreciate your time and efforts to perform test and collect
>> > information.
>> > >> I am happy to be assistance of you and look forward to hearing from
you.
>> > >>
>> > >> Have a nice day!
>> > >>
>> > >> Sincerely,
>> > >>
>> > >> Jenny Wu
>> > >> Microsoft CSS Online Newsgroup Support
>> > >> Get Secure! - www.microsoft.com/security
>> > >> ======================================================
>> > >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> > >> regarding other Microsoft products, you'd better post in the
>> > corresponding
>> > >> newsgroups so that they can be resolved in an efficient and timely
>> > manner.
>> > >> You can locate the newsgroup here:
>> > >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> > >>
>> > >> When opening a new thread via the web interface, we recommend you
check
>> > the
>> > >> "Notify me of replies" box to receive e-mail notifications when
there
>> > are
>> > >> any updates in your thread. When responding to posts via your
>> > newsreader,
>> > >> please "Reply to Group" so that others may learn and benefit from
your
>> > >> issue.
>> > >>
>> > >> Microsoft engineers can only focus on one issue per thread.
Although we
>> > >> provide other information for your reference, we recommend you post
>> > >> different incidents in different threads to keep the thread clean.
In
>> > doing
>> > >> so, it will ensure your issues are resolved in a timely manner.
>> > >>
>> > >> For urgent issues, you may want to contact Microsoft CSS directly.
>> > Please
>> > >> check http://support.microsoft.com for regional support phone
numbers.
>> > >>
>> > >> Any input or comments in this thread are highly appreciated.
>> > >> ======================================================
>> > >> This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> > >>
>> > >> --------------------
>> > >> >From: "Jerz" <Jerz@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> > >> >References: <90C8CCC7-0654-4290-85A4-4E771FAA88DC@xxxxxxxxxxxxx>
>> > >> >Subject: Re: companyweb and remote web workplace
>> > >> >Date: Mon, 14 Nov 2005 21:45:05 -0500
>> > >> >Lines: 12
>> > >> >X-Priority: 3
>> > >> >X-MSMail-Priority: Normal
>> > >> >X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>> > >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>> > >> >X-RFC2646: Format=Flowed; Original
>> > >> >Message-ID: <OFi2Y6Y6FHA.4012@xxxxxxxxxxxxxxxxxxxx>
>> > >> >Newsgroups: microsoft.public.windows.server.sbs
>> > >> >NNTP-Posting-Host:
eacb01-00-cmmgga-70-34-140-113.atlaga.adelphia.net
>> > >> 70.34.140.113
>> > >> >Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>> > >> >Xref: TK2MSFTNGXA02.phx.gbl
microsoft.public.windows.server.sbs:222269
>> > >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> > >> >
>> > >> >If you open IIS and expand (local computer) and "websites" and
right
>> > click
>> > >> >on companyweb and click browse does companyweb come up?
>> > >> >
>> > >> >Jerz
>> > >> >
>> > >> >
>> > >> >"tjosey" <tjosey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > >> >news:90C8CCC7-0654-4290-85A4-4E771FAA88DC@xxxxxxxxxxxxxxxx
>> > >> >> can't access companyweb from lan or internet. can't access
remote
>> > web
>> > >> >> workplace from internet but can from lan
>> > >> >
>> > >> >
>> > >> >
>> > >>
>

.

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