RE: SBS Backup problems

Hi Tonton,

Thanks for your reply.

>From the backup log, I find the following error message.

Error returned while creating the volume shadow copy: 800423f2
Reverting to non-shadow copy backup mode.

It can occur when both the following conditions are true:

- You back up data from a volume that contains a Microsoft SQL Server
database.

- The recovery model of the SQL Server database is configured to use an
option that is different from "Simple".

To resolve the issue, please contact Microsoft PSS for the hot fix
described in the following KB article (also provides a path to our PSS):

828481 Error 800423f4 appears in the backup log file when you back up a
volume
http://support.microsoft.com/?id=828481

826936 Time-out errors occur in Volume Shadow Copy service writers, and
shadow
http://support.microsoft.com/?id=826936

833167 A Volume Shadow Copy Service (VSS) update package is available for
Windows Server 2003
http://support.microsoft.com/?id=833167

Please note that any requests for hot fixes from PSS will NOT be charged.

If the problem still occurs, please help me collect the following
information:

1. What's the brand and model of the backup device?
2. If you configure the backup wizard to back up the system to local drive,
will this problem also occur?
3. Check if you have write permission on F drive.

For more information regarding Volume Shadow Copy, please refer to the
following resources:

304606 Description of the Shadow Copies Feature in Windows Server 2003
http://support.microsoft.com/?id=304606

http://www.microsoft.com/resources/documentation/WindowsServ/2003/all/techre
f/en-us/Default.asp?url=/resources/documentation/WindowsServ/2003/all/techre
f/en-us/W2K3TR_vss_what.asp

http://www.microsoft.com/seminar/shared/asp/view.asp?url=/seminar/en/2003042
4vcon07/manifest.xml

http://www.microsoft.com/windowsserver2003/technologies/activedirectory/w2k3
actdirfastrec.mspx

http://www.microsoft.com/windowsserversystem/storage/technologies/vss/defaul
t.mspx

Please do not hesitate to let me know if you have any further concerns.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SBS Backup problems
| | From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <7248AE78-B5C5-4899-9D4D-0B93A9EC0956@xxxxxxxxxxxxx>
<mAe8X$n6FHA.644@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: SBS Backup problems
| Date: Wed, 16 Nov 2005 14:21:41 -0800
| | Newsgroups: microsoft.public.windows.server.sbs
| |
| Crina,
|
| I have emailed you all the requested infromation.
|
| Thanks a lot for your help.
|
| Cheers
|
|
| ""Crina Li"" wrote:
|
| > Hi Tonton,
| >
| > Thank you for posting in SBS newsgroup.
| >
| > From the description, I understand that when you used the SBS backup
wizard
| > to perform the backup, you received errors from the backup log. There
is no
| > problem to perform the backup by using Ntbacukp program. If I have
| > misunderstood your concerns, please do let me know.
| >
| > In order to narrow down the problem, please help to gather the
following
| > information:
| >
| > 1. Is there any third-party software (anti-virus, server management or
| > other application service) installed on the SBS 2003 server? The most
| > possible cause of this issue is that you have installed some
application or
| > third-party software that has VSS function which will conflict with
| > built-in VSS function of SBS 2k3 server. So I suggest you check if you
| > install any software just before the issue occurred, especially the
| > following software
| >
| > IBM's Tivoli TSM
| >
| > Computer Associates Unicenter
| >
| > More information:
| >
| > 888035 Quarantined virus files are skipped and your backup reports a
failed
| > http://support.microsoft.com/?id=888035
| >
| > 2. Log on the server as Administrator. Open Server Management console,
| > navigate to 'Backup' snap-in. In the right-panel, click 'Backup Now'
link.
| > Will this problem be reproduced?
| >
| > 3. What's the brand and model of the backup device? If you configure
the
| > backup wizard to back up the system to local drive, will this problem
also
| > occur?
| >
| > 4. Please gather the latest NTbackup and SBS Backuprunner logs,
compress
| > them to a ZIP file, and then send it to me for analysis at
| > v-crinal@xxxxxxxxxxxxx:
| >
| > 1) The Backupxx.log files in the folder 'C:\Documents and
| > Settings\SBS Backup User\Local Settings\Application
Data\Microsoft\Windows
| > NT\NTBackup\data'.
| >
| > 2) The Sbsbackuplog0x.log files which can be located under the
| > folder C:\program files\Microsoft Windows Small Business
| > Server\Support\Backup Logs.
| >
| > Thanks for your time and I look forward to hearing from you.
| >
| > Best regards,
| >
| > Crina Li (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: SBS Backup problems
| > || From: =?Utf-8?B?VG9udG9u?= <Tonton@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: SBS Backup problems
| > | Date: Tue, 15 Nov 2005 09:06:09 -0800
| > | | Newsgroups: microsoft.public.windows.server.sbs
| > | |
| > | Running SBS 2003 Standard edition with SBS backup and backing into a
| > external
| > | USB2 drive.
| > |
| > | This one is a strange one. I see backup failed message on the Server
| > | Management screen for the last 2 weeks. Although the backup runs and
| > creates
| > | a backup.bkf file with all drives but C: drive. Some reason it keeps
| > skiping
| > | the C: drive . There are 2 other drives on this server. If I run the
| > NTbackup
| > | with the SNAP OFF command just for the C drive it seems like it runs
| > | successfully (albeit less than the used space on C: drive).
| > |
| > | Below is the log file with its error messages;
| > |
| > | Backup Runner started.
| > | Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
| > Windows
| > | Small Business Server\Backup\Small Business Backup Script.bks" /d
"SBS
| > Backup
| > | created on 15/11/2005 at 01:30" /v:yes /r:no /rs:no /hc:off /m normal
/j
| > | "Small Business Server Backup Job" /l:s /f "F:\Backup Files\Backup
| > | Files\Small Business Server Backup (03).bkf" /UM
| > | NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
| > | Settings\Application Data\Microsoft\Windows
NT\NTBackup\data\backup02.log
| > | =====================<BEGIN NTBACKUP LOG FILE>=====================
| > | Backup Status
| > | Operation: Backup
| > | Active backup destination: File
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup (via shadow copy) of "C: "
| > | Backup set #1 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 15/11/2005 at 01:33.
| > | Warning: Unable to open "C:\" - skipped.
| > | Reason: The system cannot find the file specified.
| > |
| > |
| > | Backup completed on 15/11/2005 at 01:33.
| > | Directories: 0
| > | Files: 0
| > | Bytes: 0
| > | Time: 1 second
| > | Backup (via shadow copy) of "E: "
| > | Backup set #2 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 15/11/2005 at 01:33.
| > | Backup completed on 15/11/2005 at 03:31.
| > | Directories: 8382
| > | Files: 71072
| > | Bytes: 25,556,786,330
| > | Time: 1 hour, 57 minutes, and 29 seconds
| > | Backup (via shadow copy) of "F: BACKUP"
| > | Backup set #3 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 15/11/2005 at 03:31.
| > | Backup completed on 15/11/2005 at 03:41.
| > | Directories: 11
| > | Files: 12
| > | Bytes: 4,515,452,122
| > | Time: 10 minutes and 33 seconds
| > | Backup (via shadow copy) of "H: Drawings"
| > | Backup set #4 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 15/11/2005 at 03:41.
| > | Backup completed on 15/11/2005 at 03:53.
| > | Directories: 1113
| > | Files: 17109
| > | Bytes: 5,138,507,017
| > | Time: 11 minutes and 51 seconds
| > | Backup of "TWDSERVER\Microsoft Information Store\First Storage Group"
| > | Backup set #5 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Normal
| > |
| > | Backup started on 15/11/2005 at 03:53.
| > | Backup completed on 15/11/2005 at 03:59.
| > | Directories: 4
| > | Files: 5
| > | Bytes: 1,437,770,542
| > | Time: 5 minutes and 47 seconds
| > | Backup (via shadow copy) of "System State"
| > | Backup set #6 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Media name: "Small Business Server Backup (03).bkf created 15/11/2005
at
| > | 01:30"
| > |
| > | Backup Type: Copy
| > |
| > | Backup started on 15/11/2005 at 03:59.
| > |
| > | Error: Could not access portions of directory System State\COM+ Class
| > | Registration Database.
| > | You may not have permission to open the file, or the directory may be
| > | missing or damaged.
| > | Please contact the owner or administrator.
| > |
| > |
| > | Error: Could not access portions of directory System State\Registry.
| > | You may not have permission to open the file, or the directory may be
| > | missing or damaged.
| > | Please contact the owner or administrator.
| > |
| > | Backup completed on 15/11/2005 at 03:59.
| > | Directories: 62
| > | Files: 21
| > | Bytes: 35,716,974
| > | Time: 12 seconds
| > |
| > | ----------------------
| > |
| > | Verify Status
| > | Operation: Verify After Backup
| > | Active backup destination: File
| > | Active backup destination: F:\Backup Files\Backup Files\Small
Business
| > | Server Backup (03).bkf
| > |
| > | Verify of "Small Business Server Backup (03).bkf created 15/11/2005
at
| > 01:30"
| > | Backup set #1 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:00.
| > | Verify completed on 15/11/2005 at 04:00.
| > | Directories: 0
| > | Files: 0
| > | Different: 0
| > | Bytes: 0
| > | Time: 1 second
| > |
| > | Verify of "E:"
| > | Backup set #2 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:00.
| > | Verify completed on 15/11/2005 at 04:24.
| > | Directories: 8382
| > | Files: 71072
| > | Different: 0
| > | Bytes: 25,556,786,330
| > | Time: 23 minutes and 56 seconds
| > |
| > | Verify of "F:"
| > | Backup set #3 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:24.
| > | Verify completed on 15/11/2005 at 04:28.
| > | Directories: 11
| > | Files: 12
| > | Different: 0
| > | Bytes: 4,515,452,122
| > | Time: 4 minutes and 10 seconds
| > |
| > | Verify of "H:"
| > | Backup set #4 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:28.
| > | Verify completed on 15/11/2005 at 04:33.
| > | Directories: 1113
| > | Files: 17109
| > | Different: 0
| > | Bytes: 5,138,507,017
| > | Time: 4 minutes and 56 seconds
| > |
| > | Verify of "TWDSERVER\Microsoft Information Store\First Storage Group"
| > | Backup set #5 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:33.
| > | Verify completed on 15/11/2005 at 04:34.
| > | Directories: 4
| > | Files: 0
| > | Different: 0
| > | Bytes: 1,437,770,542
| > | Time: 1 minute and 19 seconds
| > |
| > | Verify of "System State"
| > | Backup set #6 on media #1
| > | Backup description: "SBS Backup created on 15/11/2005 at 01:30"
| > | Verify started on 15/11/2005 at 04:34.
| > | Verify completed on 15/11/2005 at 04:34.
| > | Directories: 62
| > | Files: 21
| > | Different: 0
| > | Bytes: 35,716,974
|

.

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