RE: OWA Log Off Error

Hello Lila,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that you received this error
message "error '8002801d', /exchweb/bin/USA/logoff.asp, line 31", when you
click the Log Off button in the SBS 2003 OWA. If I have misunderstood the
problem, please don't hesitate to let me know.

To narrow down this issue, please answer and perform the following
questions and steps:

I. Please make a screen shot of the error message and attach the file in
your reply.

II. Does this issue occur with all workstations or certain workstations?

III. Based on my research, this error code : 0x8002801d / decimal
-2147319779 translates to:
TYPE_E_LIBNOTREGISTERED
Meaning you have an un-registered DLL.

In this case it probably means ASP.DLL is unregistered.

ASP.DLL is typically located in C:\WINDOWS\system32\inetsrv

To register this DLL:

a. Open a command prompt: Start>>Run>>cmd

b. Type: CD C:\WINDOWS\system32\inetsrv

c. Type: regsvr32 asp.dll

d. Restart your HTTP service:
1) Type: NET STOP HTTP
2) Type: NET START HTTP This should also start HTTP SSL., To check,
type NET START HTTP SSL
3) Type: NET START W3SVC

e. Type: IISRESET

f. Type: Exit ( to close the command prompt )

Note:

If this still fails, you may need to rebuild your Exchange Virtual
directory:

Method 1:

If your Exchange-OMA is working, save that configuration to a file, delete
your
Exchange virtual directory and use the exchange-oma file to create a new
Exchange
Virtual Directory
1. Open up your IIS admin Manger console
2. Expand Default Web Site
3. Right click on exchange-oma virtual directory
4. Select All Tasks
5. Click on "Save Configuration to a file"
6. Select a file name like exchangeoma and let it save to the desktop
(default)
7. For back up purposes: right click on Exchange
8. Select All Tasks
9. Click on "Save Configuration to a file"
10. Select a file name like Exchangebackup and let it save to the desktop
(default)
11.Delete the Exchange virtual directory
12. Right click on Default Web Site
13. Select New>> Virtual Directory from File
14. Click the browse button and select exchangeoma.xml
15. Select Read file
16. Highlight the location
17. Click OK
18. Select Create a new virtual directory and for Alias, select Exchange
20. Start and Stop the Default Web Site
21. Open a command Prompt
22. Restart your HTTP service:
a. Type: NET STOP HTTP
b. Type: NET START HTTP. This should also start HTTP SSL., To check,
type: NET
START HTTP SSL
c. Type: NET START W3SVC
23. Type: IISRESET
24. Type: Exit ( to close the command prompt )


Or:

Method 2:

Delete the Exchange and Public virtual directories and recreate them as
below:

1. Enable real time editing of the metabase in IIS admin.

2. Open properties on the server object.

3. Check the box 'Enable direct metabase edit'

4. Open windows explorer and navigate to the following directory:
Correct folder should be Windows\System32\inetsrvr

5. Edit metabase.xml and navigate to the following section (press Ctrl+F
and then

search for 61472 to find this section):

/LM/DS2MB/HighWaterMarks/{79F81D41-A652-4375-85F0-41A16037CC85} >
<Custom
Name="UnknownName_61472"
ID="61472"
Value="207778"
Type="STRING"
UserType="IIS_MD_UT_SERVER"
Attributes="NO_ATTRIBUTES"

6. Change the Value parameter to the following:

Value="0"

7. Save the change and then restart the Microsoft Exchange System Attendant

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

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--------------------
>Date: Tue, 15 Nov 2005 23:40:33 -0500
>From: Lila Godel <lila@xxxxxxxxx>
>User-Agent: Mozilla Thunderbird 1.0.7 (Windows/20050923)
>X-Accept-Language: en-us, en
>MIME-Version: 1.0
>Subject: OWA Log Off Error
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>Message-ID: <#f9Sbem6FHA.3648@xxxxxxxxxxxxxxxxxxxx>
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>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Whenever I click the Log Off button in our SBS 2003 OWA I get a web page
>with the following error
>
>error '8002801d'
>/exchweb/bin/USA/logoff.asp, line 31
>
>We have SBS 20003 SP1, Exchange 2003 SP2 and all of the updates from
>http://windowsupdate.microsoft.com including the .Net framework 2.0.
>
>I normally get to OWA over a VPN connection by going to
>http://godel.local/exchange and supplying my domain credentials in the
>pop up dialog.
>
>I just checked and if I establish an RDP connection to my work XP SP2
>computer through a VPN connection and log on to OWA there I get the same
> error when clicking Log Off.
>

.