RE: Download file issue - FTP & Web

Hi Ted:
Thanks for the update.

It appears that the FTP service is listening on the external IP address of
the SBS Server so that after you change the IP address of the FTP server to
the internal IP address, the FTP site can not be accessed.

Here I suggest you try configuring the FTP service to listen on only the
internal IP address of the ISA Server. May I know if you have disabled the
Socket Pooling in IIS? If not, please perform the steps in the KB article
below to disable Socket Pooling.

813368 IIS 6.0: Setting Metabase Property DisableSocketPooling Has No Effect
http://support.microsoft.com/?id=813368

After that, you must run "net stop isactrl" to stop ISA Control service,
and then restart all ISA services.

Then we can perform the following steps to configure the FTP service to
only listen to the internal IP address of the SBS Server:

1. Open the IIS management console, locate the FTP site, right click it and
select Properties.

2. Click the "IP address" option and choose the internal IP address of your
SBS Server.

3. Enter iisreset from the command prompt to refresh the IIS settings.

Then modify the FTP publishing rule as I mentioned in the previous reply.
Will the problem disappear?

Thanks for your time and patience on this case.

Have a nice weekend!

Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Download file issue - FTP & Web
| thread-index: AcXmPjGf3fC0GBQtQmeLRs4Xqqb0Ug==
| X-WBNR-Posting-Host: 72.11.112.124
| From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
<5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
<A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
<1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
<AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
<OFJlV$M5FHA.3408@xxxxxxxxxxxxxxxxxxxxx>
<28F2441F-3F42-4377-BC57-C175463266C7@xxxxxxxxxxxxx>
<9wf2EGc5FHA.3076@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Download file issue - FTP & Web
| Date: Thu, 10 Nov 2005 13:32:04 -0800
| Lines: 312
| Message-ID: <C4113A23-1012-4932-AE91-F5E93E938ACB@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:221075
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Edward,
|
| After changing the IP address of the FTP server to the internal IP
address
| from the ISA management console and creating a new FTP server access
rule, we
| can't gain access to the ftp site. As soon as I change it back to the
| external IP address, the ftp site works but still not able to download
large
| files even after creating the new access rule. Thanks and have a good
day.
|
| Ted
|
| "Edward Tian" wrote:
|
| > Hi Ted:
| > I have received you log files. Sorry for any inconvenience!
| >
| > After analyzing the ISA log, I find that the FTP traffic was once
| > established at 16:01:33 and terminated at 16:01:41, the error code is
| > 0x80074e20 which means a connection was gracefully closed in an orderly
| > shutdown process with a three-way FIN-initiated handshake (it's a
generic
| > error code).
| >
| > From the ISA info, I find an incorrect publishing rule which I think
may
| > cause some troubles. Please open the ISA management console, and then
| > locate the rule called "ftp.spcr****.com". Both of the external IP and
| > internal IP in this server publishing rule are using the same IP
address
| > 72.11.xxx.xxx. Please double click this rule and go to the "To" tab,
and
| > enter the internal IP address of the FTP server.
| >
| > After performing the above steps, please click the APPLY button to save
the
| > changes. Then try accessing the FTP site again, will you be able to
| > download large files this time?
| >
| > If the FTP site is on the SBS Server itself, please try creating a new
| > access rule as following:
| > Name: FTP Server access rule
| > Action: Allow
| > Protocol: FTP (not FTP Server)
| > Source: External
| > Destination: Local Host
| > User Sets: All Users
| >
| > Then right click this rule and select "Configure FTP", uncheck the
"Read
| > Only" option. Then click APPLY to save the settings.
| >
| > Hope the above information helps. Please feel free to let me know if
you
| > have further concerns.
| >
| > Have a nice day!
| >
| > Best Regards
| > Edward Tian(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Download file issue - FTP & Web
| > | thread-index: AcXlSZjbaAZwk1lDTaqd7pQW1DQGHg==
| > | X-WBNR-Posting-Host: 72.11.112.124
| > | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
| > <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
| > <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
| > <1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
| > <AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
| > <OFJlV$M5FHA.3408@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Download file issue - FTP & Web
| > | Date: Wed, 9 Nov 2005 08:21:10 -0800
| > | Lines: 309
| > | Message-ID: <28F2441F-3F42-4377-BC57-C175463266C7@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:220481
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Edward,
| > |
| > | I resent them this morning at 8am PST. Hopefully you will get them
this
| > | time.
| > |
| > | Ted
| > |
| > | "Edward Tian" wrote:
| > |
| > | > Hi Ted:
| > | > Thanks for the update. I am sorry to hear that the problem persists.
| > | >
| > | > Regarding the log files, I haven't received them till now, it may
be
| > caused
| > | > by some network problems. If possible, please resend it to my
mailbox:
| > | > v-edtian@xxxxxxxxxxxxx
| > | >
| > | > Thanks for your time and effort on this case, please do not
hesitate to
| > let
| > | > me know if you have any questions or concerns.
| > | >
| > | > Have a nice day!
| > | >
| > | > Best Regards
| > | > Edward Tian(MSFT)
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | > ======================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > ======================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Download file issue - FTP & Web
| > | > | thread-index: AcXkfIFGNS1My8m0Rw+8HSUPPwLhpg==
| > | > | X-WBNR-Posting-Host: 72.11.112.124
| > | > | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
| > | > <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
| > | > <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
| > | > <1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: Download file issue - FTP & Web
| > | > | Date: Tue, 8 Nov 2005 07:53:04 -0800
| > | > | Lines: 315
| > | > | Message-ID: <AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:168640
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Edward,
| > | > |
| > | > | I did uncheck the "limit the number of connections" before
testing.
| > I
| > | > also
| > | > | change the setting to Unlimited and the value to 300, then reset
iis
| > and
| > | > | still no success in downloading large files.
| > | > |
| > | > | Monday morning I emailed you at v-edtian@xxxxxxxxxxxxx the log
files
| > and
| > | > the
| > | > | ISA info that you requested. There was 5 files total that was
| > emailed.
| > | > If
| > | > | you need me to resend that email, let me know. Thanks.
| > | > |
| > | > | Ted
| > | > |
| > | > |
| > | > | "Edward Tian" wrote:
| > | > |
| > | > | > Hi:
| > | > | > Thanks for your reply.
| > | > | >
| > | > | > Have you tried my suggestions in my first reply?(uncheck the
"Limit
| > the
| > | > | > number of connections" option, etc.) Please perform these steps
and
| > | > tell me
| > | > | > the result at your earliest convenience.
| > | > | >
| > | > | > Meanwhile, I suggest that we increase the value of "connnection
| > | > timeout" in
| > | > | > IIS. Please open the IIS mangement console, right click the FTP
| > site
| > | > and
| > | > | > choose Properties. Go to the FTP Site, change the "FTP site
| > | > connections"
| > | > | > option from "Connections limited to" to "Unlimited" and
increase
| > the
| > | > value
| > | > | > of Connection timeout (the default value is 120, please try 300
or
| > | > larger),
| > | > | > after that click OK.
| > | > | >
| > | > | > Then go to the command prompt and type "iisreset" (without
| > quotation
| > | > mark)
| > | > | > to refresh the IIS settings.
| > | > | >
| > | > | > More information:
| > | > | >
| > | >
| >
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/3
| > | > | > 1a2f39c-4d59-4cba-905c-60e7af657e49.mspx
| > | > | >
| > | > | > After performing the above steps, will you be able download
large
| > files
| > | > | > from the internet users?
| > | > | >
| > | > | > Hope the above information helps. Please feel free to let me
know
| > if
| > | > there
| > | > | > is anything unclear.
| > | > | > Have a nice day! :)
| > | > | >
| > | > | > Best Regards
| > | > | > Edward Tian(MSFT)
| > | > | > Microsoft CSS Online Newsgroup Support
| > | > | >
| > | > | > Get Secure! - www.microsoft.com/security
| > | > | > ======================================================
| > | > | > This newsgroup only focuses on SBS technical issues. If you
have
| > issues
| > | > | > regarding other Microsoft products, you'd better post in the
| > | > corresponding
| > | > | > newsgroups so that they can be resolved in an efficient and
timely
| > | > manner.
| > | > | > You can locate the newsgroup here:
| > | > | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | > | >
| > | > | > When opening a new thread via the web interface, we recommend
you
| > check
| > | > the
| > | > | > "Notify me of replies" box to receive e-mail notifications when
| > there
| > | > are
| > | > | > any updates in your thread. When responding to posts via your
| > | > newsreader,
| > | > | > please "Reply to Group" so that others may learn and benefit
from
| > your
| > | > | > issue.
| > | > | >
| > | > | > Microsoft engineers can only focus on one issue per thread.
| > Although we
| > | > | > provide other information for your reference, we recommend you
post
| > | > | > different incidents in different threads to keep the thread
clean.
| > In
| > | > doing
| > | > | > so, it will ensure your issues are resolved in a timely manner.
| > | > | >
| > | > | > For urgent issues, you may want to contact Microsoft CSS
directly.
| > | > Please
| > | > | > check http://support.microsoft.com for regional support phone
| > numbers.
| > | > | >
| > | > | > Any input or comments in this thread are highly appreciated.
| > | > | > ======================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers no
| > | > rights.
| > | > | >
| > | > | > --------------------
| > | > | > | Thread-Topic: Download file issue - FTP & Web
| > | > | > | thread-index: AcXjyvLn1uYkWwQ4T1ew+6oJhRWmOA==
|

.

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