RE: exchange server cannot mount mailbox store

Hello Avir,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the Exchange Server cannot
mount the mailbox store. If I have misunderstood the problem, please don't
hesitate to let me know.

To narrow down this issue, please answer and perform the following
questions and steps:

1. What's the exact error message when you try to mount the mailbox store
in the Exchange System Manager? Please make a screen shot of the error
message, and attach the file in your reply.

2. Please also paste the detailed contents of the Event error, such as
"Source, Event ID and Description".

3. Have you check the DNS SRV records for the SBS server?

816587 How to verify that SRV DNS records have been created for a domain
controller
http://support.microsoft.com/?id=816587

If you still get AD error after verifying good SRV records & Hosts records
IS pointing to the correct IP. Make sure all of the NICs in the SBS server
are pointing to the internal NIC for DNS name resolution and re-register
domain SRV records by running the following commands:

ipconfig /flushDNS
ipconfig /RegisterDNS
net stop netlogon
net start netlogon

4. Please run 'services.msc' (without the quotation marks) on the command
prompt on the SBS 2003 Server, and check the running status of the Exchange
services.

5. What's the size of the mailbox store? Please install the Exchange 2003
SP2, and then check if the issue can be reproduced.

Exchange Server 2003 SP2 Overview
http://www.microsoft.com/exchange/downloads/2003/sp2/overview.mspx

6. Please follow this suggestion to narrow down this problem:

a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

*Note: Please make sure that you do not uncheck the Microsoft services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

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>Thread-Topic: exchange server cannot mount mailbox store
>thread-index: AcXmBe5Wk0U8iD4YRrCIRwlTVkq73A==
>X-WBNR-Posting-Host: 218.80.205.58
>From: "=?Utf-8?B?QXZpcg==?=" <Avir@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: exchange server cannot mount mailbox store
>Date: Thu, 10 Nov 2005 06:49:19 -0800
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>
>Hi All,
>
>We have a SBS 2003 server and a Windows 2003 Terminal Server.
>
>Todya morning I installed a new SSL certificate (to enable RPC over
>Internet). also I installed a
>new licence for 20 users.
>
>there is something wrong after making above two changes. now the mailbox
>store won't mount, users cannot
>connect to mailboxes. it shows an error Microsoft exchange information
store
>is unavailable.
>
>In the Evenviewer applications i can see below error:
>
>Process INETINFO.EXE (PID=1464). Topology Discovery failed, error
>0x80040931.
>
>
>other errors are:
>
>Windows cannot determine the user or computer name. (Access is denied. ).
>Group Policy processing aborted.
>For more information, see Help and Support Center at
>
>also in the active directory - in the Group Policy management Snap-in it
>shows the Group Policy
>Object was not found.
>
>Could anybody advice what is the problem here? I have a limited knowledge
>about this. ANy clue will
>be very helpful for me.
>
>thanks & best regards
>Avir
>
>

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