RE: Sharepoint Services - Missing Document Issue
- From: "Derek Hoffman" <DerekHoffman@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 10 Nov 2005 11:21:11 -0800
""Charles Yang [MSFT]"" wrote:
> HI Derek,
>
> Welcome to SBS newsgroup.
>
> Issue description:
> ==============
>
> I understand that you encountered problem to find which store on the
> companyweb.
>
> Analyzing and suggestion:
> ==============
>
> Generally speaking, when you save file on the sharepoint website, the files
> will be saved in a sharepoint database which could not be seen on the
> physical location. Also as I know, it need some time for the SQL database
> to updates. So it is the normal behavior for some one to see that file
> after some time.
>
> In order to clarify the issue more clearly, please follow the steps below:
>
> A. Open the companyweb on the SBS server, then save a file to documents
> library.
Done, saved a file called – "Testing the lost file issue.rtf".
> B. Then logon one of the client computers then access the companyweb, could
> you find the file on the documents library or not? If you wait for about
> one or two minute does the issue still exists or not?
It was there when I went back to my computer and went through explorer to
find.
> 1. Please also clarify if the issue occurs on the same computer or not? You
> can save it on the companyweb then try to search to see if you can see that
> documents when you access the companyweb on that computer.
All computers seem to be having this problem. Now I have a file that I saved
from my computer that is nowhere to be found. I’ve looked through Excel,
through Sharepoint search, through explorer, and looked for it on the SBS
Server itself.
> 2. Is there any error message in the event view?
No error messages.
However, when you try to save the file a second time, you receive a message
that tells you the file already exists and asks if you want to replace it.
> 3. Can you reproduce the issue every time or it just occurs some time and
> only occurs on some special user or all user accounts?
At this point I would say it happens every time. I just did a trial run on a
file, created and saved through Excel (this happens with Word as well). All
users.
> 4. Does the issue occur when you save the documents to other library or not?
>
Yes, we have another document library, "Scanned Documents" that this occurs
with as well. We only use two document libraries, "Shared" and "Scanned
Documents".
> I really appreciate your effort on this issue; please feel free to post
> back your results. We are glad to be of further assistance.
>
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> | Thread-Topic: Sharepoint Services - Missing Document Issue
> | thread-index: AcXlbuyyNOjkbLSDTCu0xXiDxXAn5w==
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> | From: "=?Utf-8?B?RGVyZWsgSG9mZm1hbg==?=" <Derek
> Hoffman@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: Sharepoint Services - Missing Document Issue
> | Date: Wed, 9 Nov 2005 12:48:23 -0800
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> |
> | When one individual saves a document to a document library, i.e.
> | "Companweb\Shared", there are times when from another computer the file
> is
> | not able to be found. Once the file is saved a second time the likelihood
> of
> | finding the file from another computer increases.
> |
> | Example -
> | UserA creates an Excel file while working in his office
> | He saves the file through Excel to "Companweb\Shared"
> |
> | UserB later wants to update the file.
> | She opens Excel, goes to "Companweb\Shared", and does not see the file
> listed
> | She goes to the "http://Companyweb"; web site and searches for the
> document
> | and can’t find it.
> |
> | UserA can open the file on his computer and save it again by using the
> | dropdown list for most recently used selections (on the File menu in
> Excel).
> |
> | UserB can then see the file at the "http://Companyweb"; web site or in
> Excel
> | at Companweb/Shared
> |
> | This is on a Dell PowerEdge 2800 server running Windows Small Business
> | Server 2003 Premium. Windows Sharepoint Services is using a SQL database
> and
> | has full-text searching enabled. All available patches to OS and
> | Applications are up to date as of 11/9/2005.
> |
> | Any help is appreciated.
> |
>
>
.
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