Re: Backup still not working
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Thu, 10 Nov 2005 10:30:14 GMT
Hello Aaron,
Thank you for posting back!
As we have been handling this issue for many days, I would like to make a
summary of the post for your reference:
Problem Description
=============
Cannot backup to IBM ULT3580-TD1 LTO tape drive which does not list in HCL,
can Backup to local hard disk.
In the Backup log, error code is: 0x80070458: which means
ERROR_NO_MEDIA_IN_DRIVE
Possible Causes
==========
Most probably is a hardware issue.
Actions Taken
=========
1. KB 831664
2. KB 235032
3. Disable Shadow Copy and test the issue
4. Set the SQL Server 2000 database recovery model to Simple
5. KB 235032
Suggestion:
=========
The Backup log you applied still indicates error code 0x80070458 as the
previous Backup Log. As the error code indicates, the error code 0x80070458
which means ERROR_NO_MEDIA_IN_DRIVE. Most probably is a hardware issue. I
still suggest that you contact the hardware vendor to check whether the
drive works compatible with Windows Server Catalog.
Unfortunately, due to the complexity of this issue, I regret to say that we
are unable to give further assistance in the Newsgroups.
We suggest that contact Microsoft Product Support Services via telephone
for better solution and a dedicated Support Professional can assist with
your request. Please be advised that contacting phone support will be a
charged call.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
I am sorry for any inconvenience brought up to you, and am greatly
appreciated your time and understanding!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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======================================================
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--------------------
>From: "BoboTWG" <aaron.nospam@xxxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
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>Subject: Re: Backup still not working
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>
>Hello Brandy, thank you for your patience. I am back and ready to resolve
>this issue. I have already been working on this tonight and here is what I
>have.
>
>I inserted a tape. I looked in Removable Storage and it was recognized. I
>did a backup in NTBackup so I would have a good one before proceeding.
>
>I ejected that tape and inserted a second one. I went into Removable
Storage
>and there was a red x through the LTO tape drive. After a while the red x
>went away and the tape was showing that it was recognized. I went to SBS
>Backup and selected "Backup Now" waited a little while and refreshed the
>backup page and found a backup failed message.
>
>I then preformed the 831664 update. Rebooted the server. Tried to do Backup
>Now again and got another failed backup. I then stopped & disabled the
>Remote Storage Service. I deleted the newest unrenamed files in the
NTMSDATA
>folder. I rebooted the server. I set Removable Storage Service to Automatic
>and started it. I serted a tape and then tried Backup Now. It failed also.
>All three Backup Nows have identicle backup logs (pasted below).
>
>Did your #3 (unchecking System State), failed.
>
>Did your #4 (check System State, uncheck 1st Storage Group), failed.
>
>Did #5 (Shadow copy). Here is what was showing:
>
>(Under Volume) C:\ - (Under Next Run Time) 11/10/2005 7:00 AM - (Under
>shares) 28 - (Under Used) 3377MB on C:\
>
>(Under Volume) E:\ - Disabled - 21 Shares.
>
>I then disabled Shadow Copy on the C drive. I then tried Backup Now, it
>sounded like it was going to work (taped wiinding) but it failed. I looked
>in Removable Storage and the red x was back. I waited until it disappeared
>and the tape was showing as recognized so I tried Backup Now again. It
>failed again.
>
>#6. Yes we have SQL installed. I checked and they are all set to simple
>recovery mode already. I have pasted 2 logs below, the last Backup Log and
>Small Business Backup
>Scrip.bks (from before I changed it tonight)
>
>Thank you very much and I look forward to hearing from you.
>
>Aaron
>
>11/9/2005 11:38 PM
>-------------------------------
>Date: 11/9/2005
>Time: 11:38 PM
>User: administrator
>-------------------------------
>
>Backup Runner started.
>NTMS session started successfully.
>EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
>Will enumerate on 3 media libraries found.
>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>Found an enabled library.
>InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
>Identify Media completed
>EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
>Will enumerate on 1 media types found.
>GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
>GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>Found an enabled library.
>InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
>Identify Media completed
>EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
>Will enumerate on 1 media types found.
>GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
>GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
>Unable to detect tape drive or tape media.
>GetTapeMediaPoolName failed. (0x80070458)
>GetBackupDestination failed. (0x80070458)
>LaunchNTBackup failed. (0x80070458)
>NTBackup finished the backup with errors.
>
>For more information about failed backups, see the article on
>troubleshooting your backup at the following Web page:
>http://go.microsoft.com/fwlink/?LinkId=18414
>
>Backup ended at Wednesday, November 09, 2005 11:38 PM
>Backup error finished with error code 0X80070458.
>
>Now for the other log **************
>
>Not sure how you want this opened and shown up here. I will attach it to
the
>e-mail I am sending you.
>
>THanks again,
>
>Aaron
>
.
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