RE: Download file issue - FTP & Web

Hi Ted:
I have received you log files. Sorry for any inconvenience!

After analyzing the ISA log, I find that the FTP traffic was once
established at 16:01:33 and terminated at 16:01:41, the error code is
0x80074e20 which means a connection was gracefully closed in an orderly
shutdown process with a three-way FIN-initiated handshake (it's a generic
error code).

>From the ISA info, I find an incorrect publishing rule which I think may
cause some troubles. Please open the ISA management console, and then
locate the rule called "ftp.spcr****.com". Both of the external IP and
internal IP in this server publishing rule are using the same IP address
72.11.xxx.xxx. Please double click this rule and go to the "To" tab, and
enter the internal IP address of the FTP server.

After performing the above steps, please click the APPLY button to save the
changes. Then try accessing the FTP site again, will you be able to
download large files this time?

If the FTP site is on the SBS Server itself, please try creating a new
access rule as following:
Name: FTP Server access rule
Action: Allow
Protocol: FTP (not FTP Server)
Source: External
Destination: Local Host
User Sets: All Users

Then right click this rule and select "Configure FTP", uncheck the "Read
Only" option. Then click APPLY to save the settings.

Hope the above information helps. Please feel free to let me know if you
have further concerns.

Have a nice day!

Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Download file issue - FTP & Web
| thread-index: AcXlSZjbaAZwk1lDTaqd7pQW1DQGHg==
| X-WBNR-Posting-Host: 72.11.112.124
| From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
<5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
<A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
<1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
<AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
<OFJlV$M5FHA.3408@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Download file issue - FTP & Web
| Date: Wed, 9 Nov 2005 08:21:10 -0800
| Lines: 309
| Message-ID: <28F2441F-3F42-4377-BC57-C175463266C7@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:220481
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Edward,
|
| I resent them this morning at 8am PST. Hopefully you will get them this
| time.
|
| Ted
|
| "Edward Tian" wrote:
|
| > Hi Ted:
| > Thanks for the update. I am sorry to hear that the problem persists.
| >
| > Regarding the log files, I haven't received them till now, it may be
caused
| > by some network problems. If possible, please resend it to my mailbox:
| > v-edtian@xxxxxxxxxxxxx
| >
| > Thanks for your time and effort on this case, please do not hesitate to
let
| > me know if you have any questions or concerns.
| >
| > Have a nice day!
| >
| > Best Regards
| > Edward Tian(MSFT)
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Download file issue - FTP & Web
| > | thread-index: AcXkfIFGNS1My8m0Rw+8HSUPPwLhpg==
| > | X-WBNR-Posting-Host: 72.11.112.124
| > | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
| > <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
| > <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
| > <1YKbVAA5FHA.2880@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Download file issue - FTP & Web
| > | Date: Tue, 8 Nov 2005 07:53:04 -0800
| > | Lines: 315
| > | Message-ID: <AA3C776D-EDD6-45DD-88BE-70A889CDAD09@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:168640
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Edward,
| > |
| > | I did uncheck the "limit the number of connections" before testing.
I
| > also
| > | change the setting to Unlimited and the value to 300, then reset iis
and
| > | still no success in downloading large files.
| > |
| > | Monday morning I emailed you at v-edtian@xxxxxxxxxxxxx the log files
and
| > the
| > | ISA info that you requested. There was 5 files total that was
emailed.
| > If
| > | you need me to resend that email, let me know. Thanks.
| > |
| > | Ted
| > |
| > |
| > | "Edward Tian" wrote:
| > |
| > | > Hi:
| > | > Thanks for your reply.
| > | >
| > | > Have you tried my suggestions in my first reply?(uncheck the "Limit
the
| > | > number of connections" option, etc.) Please perform these steps and
| > tell me
| > | > the result at your earliest convenience.
| > | >
| > | > Meanwhile, I suggest that we increase the value of "connnection
| > timeout" in
| > | > IIS. Please open the IIS mangement console, right click the FTP
site
| > and
| > | > choose Properties. Go to the FTP Site, change the "FTP site
| > connections"
| > | > option from "Connections limited to" to "Unlimited" and increase
the
| > value
| > | > of Connection timeout (the default value is 120, please try 300 or
| > larger),
| > | > after that click OK.
| > | >
| > | > Then go to the command prompt and type "iisreset" (without
quotation
| > mark)
| > | > to refresh the IIS settings.
| > | >
| > | > More information:
| > | >
| >
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/3
| > | > 1a2f39c-4d59-4cba-905c-60e7af657e49.mspx
| > | >
| > | > After performing the above steps, will you be able download large
files
| > | > from the internet users?
| > | >
| > | > Hope the above information helps. Please feel free to let me know
if
| > there
| > | > is anything unclear.
| > | > Have a nice day! :)
| > | >
| > | > Best Regards
| > | > Edward Tian(MSFT)
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | > ======================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > ======================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Download file issue - FTP & Web
| > | > | thread-index: AcXjyvLn1uYkWwQ4T1ew+6oJhRWmOA==
| > | > | X-WBNR-Posting-Host: 72.11.112.124
| > | > | From: =?Utf-8?B?dGVk?= <ted@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <670B9158-3930-4CA7-BE50-398F3B65E9D8@xxxxxxxxxxxxx>
| > | > <5b#L8L34FHA.2832@xxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: RE: Download file issue - FTP & Web
| > | > | Date: Mon, 7 Nov 2005 10:42:04 -0800
| > | > | Lines: 206
| > | > | Message-ID: <A99594C5-1BF4-44ED-A1F5-E8E030B4D3BA@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | > | Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:168343
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Here is the answers to the questions. Thanks.
| > | > |
| > | > | 1. We publish the FTP site via server publishing rule
| > | > | 2. We have 2 NIC cards
| > | > | 3. I can download the files from an internal client just fine.
| > | > | 4. I don't see any event logs in the event viewer
| > | > | 5. FTP site did work at one time. The only thing that I can
figure
| > is
| > | > that
| > | > | it might of stopped working when we upgraded to ISA2004 and just
| > didn't
| > | > know
| > | > | it.
| > | > |
| > | > |
| > | > |
| > | > | "Edward Tian" wrote:
| > | > |
| > | > | > Hi:
| > | > | > Thank you for posting here. Also many thanks for Russ's inputs.
| > | > | >
| > | > | > I am sorry for the delayed response due to weekend. Please
| > understand
| > | > that
| > | > | > the newsgroups are staffed weekdays by Microsoft Support
| > professionals
| > | > to
| > | > | > answer your systems and applications questions. Your
understanding
| > is
| > | > | > greatly appreciated!
| > | > | >
| > | > | > From the description, I understand that you hosted a FTP site
on
| > the
| > | > SBS
| > | > | > Server, the internet users can download small files from this
FTP
| > site
| > | > | > without difficulty. If they try to download a large file, the
| > download
| > | > will
| > | > | > get to a certain point and then terminates. If I am off base,
| > please do
| > | > let
| > | > | > me know.
| > | > | >
| > | > | > Russ has asked some useful questions, please verify them first.
| > | > | >
| > | > | > TO narrow down this problem, could you do me a favor and
collect
| > the
| > | > | > following information:
| > | > | > 1. How do you publish this FTP site? Do you use the server
| > publishing
| > | > rule
| > | > | > or web publishing rule?
| > | > | >
| > | > | > 2. How many NIC is installed on the SBS Server?
| > | > | >
| > | > | > 3. If you download these large files from internal clients,
will
| > the
| > | > | > problem be reproduced?
| > | > | >
| > | > | > 4. Can you find any event logs in the Event Viewer?
| > | > | >
| > | > | > 5. Did the FTP access ever work? If so, what changes had been
made
| > | > before
| > | > | > the problem occurred?
| > | > | >
| > | > | > Regarding the current situation, I would like to suggest we try
the
| > | > | > following action plans:
| > | > | >
| > | > | > 1. Open the ISA Server management console, navigate to General
and
| > | > click
| > | > | > "Define Connection Limits" button on the middle pane. Uncheck
the
| > | > "Limit
| > | > | > the number of connections" option and click OK. Then click the
| > Apply
| > | > button
| > | > | > to save the changes.
| > | > | >
| > | > | > 2. If you are using the Web publishing rule instead of Server
| > | > publishing
| > | > | > rule, please open the properties of the FTP web listener, go to
the
| > | > | > Preferences tab, and click Advanced. In the Advanced Settings
page,
| > | > change
| > | > | > the Number of connections option from "Maximum" to "Unlimited"
and
| > | > increase
| > | > | > the Connection timeout (seconds), the default value is 120, you
may
| > | > change
| > | > | > it to 300. Then click Apply to save the settings.
| > | > | >
| > | > | > 3. Please temporarily disable all AV software on both the SBS
| > Server
| > | > and
| > | > | > the FTP client.
| > | > | >
| > | > | > After performing the above steps, will you be able to download
| > large
| > | > files
| > | > | > from the FTP site?
| > | > | >
| > | > | > If the problem persists, please help to gather the ISA info and
ISA
| > log
| > | > in
| > | > | > order to find out why the FTP traffic is blocked by the ISA
Server:
| > | > | >
| > | > | > 1. Please help to gather the ISA Info:
| > | > | >
| > | > | > 1) Download the file from the following URL:
| > | > | >
| > | > | > http://www.isatools.org/isainfo/ISAInfo.zip
| > | > | >
| > | > | > 2) Extract all files to a folder on ISA server.
|

.