RE: MTA report error 5.1.1

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Hi John,

Thank you for your update.

1. Based on my research, the NDR 5.1.1 means:

Possible Cause:
- The e-mail account does not exist at the organization the message was
sent to. This issue may occur if there was a problem when users were moved
between sites. For example, if a former Administrative_Group_1 user moves
to Administrative_Group_2 and then replies to an old e-mail message, or if
the user does not re-create his or her Outlook profile, an old
Administrative Group style LegDN address will be used, and an NDR is
generated.
- The message was sent to obsolete personal address book entries.
- The categorizer rejected delivery because you configured your SMTP
contact with see comment SMTP RFC821 characters.
Troubleshooting: Verify the recipient address and resend the message.
Verify that the recipient address is formatted correctly and that the
categorizer was able to correctly resolve the recipient.

More information:
Delivery status notifications in Exchange Server and in Small Business
Server
http://support.microsoft.com/kb/284204

2. Since this issue has only happened 2 times, let's monitor it and
gather the exact problem symptom if it occurs again. Thanks for the
understanding.

3. Please also kindly describe the Exchange environment in the specific
sender side. This issue may occurs if the sender try to use the
@domain.local email address to send outgoing mail to external recipient
(user@xxxxxxxxxxxxx).

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: MTA report error 5.1.1
>thread-index: AcXga3hTZGnZG8VKTzqJeOlq5Bb9yA==
>X-WBNR-Posting-Host: 81.136.83.207
>From: =?Utf-8?B?Sm9obiBNY0NvbWJl?= <JohnMcCombe@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <413DF38C-9C3E-46BC-9944-8357597C25A1@xxxxxxxxxxxxx>
<#WKABXD4FHA.2904@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: MTA report error 5.1.1
>Date: Thu, 3 Nov 2005 03:41:03 -0800
>Lines: 207
>Message-ID: <C7529987-0FDC-439A-9C99-C80953185F6E@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:167254
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello Nathan
>
>thanks for the helpful response
>
>you are right in your description of the problem, but it is sometimes
>possible for the external sender to send to the internal user (this is how
>the NDR was forwarded to them)
>
>re: your questions/actions:
>
>1. yes email can be sent OK from the server to the external sender
>2. the email address is externalsender@xxxxxxxxxxxxxxxxxxxxxx there is no
>website assoctiated with this address; the server postmaster is @he.local,
>and the server identifier in the NDR is <HESA02UKER.HE.LOCAL #5.1.1>
>3. The issue has only happened 2 times to my knowledge although the
external
>sender is an important contact and I need to be sure that messages from
them
>will be received. I will follow up with telnet when it occurs again,
thanks
>for the instructions and links, I will check them out.
>
>I will wait for the next time!
>
>many thanks
>
>John McCombe
>
>
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hello John,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that the specific external
>> sender cannot send email to users in your SBS Server. If I have
>> misunderstood the problem, please don't hesitate to let me know.
>>
>> As you mentioned, since you have checked the message tracking, the
message
>> didn't arrive the SBS Server, this issue is most likely related to the
>> external sender side issue.
>>
>> To narrow down this issue, please answer and perform the following
>> questions and steps:
>>
>> 1. Can you send email to the specific external sender?
>>
>> 2. What's the exact email domain of the specific external sender? You
may
>> refer to the following KB article if it is the case:
>>
>> How to Configure Exchange to Forward Messages to a Foreign Messaging
System
>> That Shares the Same SMTP Domain Name Space
>> http://support.microsoft.com/?id=319759
>>
>> E-mail to external recipients with the same e-mail domain causes NDR
>> messages when using the POP3 Connector
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;300681
>>
>> 3. When the issue happens again, in the specific external sender side,
>> please use telnet command-line to check this issue.
>>
>> a. Click Start, click Run, type telnet, and then click OK.
>>
>> b. At the Microsoft Telnet command prompt, type open company.co.uk 25,
and
>> then press ENTER.
>>
>> c. To verify that you are successfully connected to the SMTP Mail
Service,
>> type helo domain.com, and then press ENTER.
>>
>> d. Type mail from: , and then press ENTER.
>>
>> e. Type rcpt to: , and then press ENTER.
>>
>> f. Type "quit" (without the quotation marks), and then press ENTER two
>> times to close the connection to the server and leave the Telnet session
>> running.
>>
>> For more information about these 6 steps, please refer to the following
>> article.
>>
>> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
>> http://support.microsoft.com/?id=153119
>>
>> Delivery status notifications in Exchange Server and in Small Business
>> Server
>> http://support.microsoft.com/kb/284204
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: MTA report error 5.1.1
>> >thread-index: AcXfoHxds0SwAGqkTI2PWNko6+Z3kA==
>> >X-WBNR-Posting-Host: 81.133.12.93
>> >From: =?Utf-8?B?Sm9obiBNY0NvbWJl?=
<JohnMcCombe@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: MTA report error 5.1.1
>> >Date: Wed, 2 Nov 2005 03:28:02 -0800
>> >Lines: 60
>> >Message-ID: <413DF38C-9C3E-46BC-9944-8357597C25A1@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:166882
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi
>> >
>> >I am getting a problem for a user of email in a MS Small Business
Server
>> >2003 system.
>> >
>> >email traffic in and out is fine except for an occasional 'bounce back
for
>> >an outside person emailing one client on the system.
>> >
>> >the outside person who is trying to send an email to my user
>> >
>> >user@xxxxxxxxxxxxx
>> >
>> >gets the following bounce back email: (I've changed the actual user
>> details):
>> >---------------------------------------
>> >
>> >-----Original Message-----
>> >From: System Administrator [mailto:postmaster@xxxxxxxxxxxxxx]
>> >Sent: 01 November 2005 10:49
>> >To: Miss.xxx
>> >Subject: Undeliverable:RE: xxxx
>> >
>> >
>> >Your message
>> >
>> > To: 'user'
>> > Subject: RE: xxxx
>> > Sent: Tue, 1 Nov 2005 10:44:56 -0000
>> >
>> >did not reach the following recipient(s):
>> >
>> >user@xxxxxxxxxxxxx on Tue, 1 Nov 2005 10:45:39 -0000
>> > The e-mail account does not exist at the organization this message
was
>> >sent to. Check the e-mail address, or contact the recipient directly
to
>> find
>> >out the correct address.
>> > <server.external.LOCAL #5.1.1>
>> >
>> >----------------------------------------
>> >I am using the free version of SPAMfighter for private users.
>> >It has removed 15015 spam emails to date.
>> >Paying users do not have this message in their emails.
>> >Try www.SPAMfighter.com for free now!
>> >-----------------------------------
>> >but not for every message sent to my user
>> >
>> >My user can receive emails from other senders ok, and from this one, on
>> >occasion (they sent him this bounce back message!)
>> >
>> >When I check the message tracking, I cannot see the mesage arriving at
the
>> >server at all (I have logging set to maximum)
>> >
>> >I am using pop3 and message routing rules to deliver messages - all
seems
>> ok
>> >to me.
>> >
>> >Is this a problem with my server setup, or an external issue?
>> >
>> >Please advise
>> >
>> >many thanks in advance
>> >
>> >John McCombe
>> >
>>
>>
>

.

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