Re: OT - Powerchute 7.0.4 *appears* to have shut down our Server for no reason...



In news:u6Tp2o43FHA.1276@xxxxxxxxxxxxxxxxxxxx,
David Elders <david_elders@xxxxxxxxxxxxxxxxxx> typed:
> Hi all,
>
> Ticket raised with APC at present [for a week now] and no definitive
> response but their initial thoughts were that the Powerchute software
> [for reasons unknown] got itself in a fankle and caused our Server to
> be shut down.
>
> Seems that the software inadvertantly 'saw' the following chain of
> events: Battery needs replacing
> Overload
> Battery discharged
> Shutdown process started
> Overload resolved
> Battery replaced
>
> Which in itself would be fine if it weren't for the UPS being only 3
> weeks old, running at only 44% of capacity and all of the above
> events taking place [literally] within 2 seconds of each other.
> Problem was that the shutdown process started in the midst of all
> this so our Server was shut down from 7pm one night until the
> following morning. No VPN for our remote users to work from home in
> meantime. Glum faces all round.
> Diagnostics pass fine on the UPS and everything looks fine. There
> were no power issues whatsoever prior to the issue and everything
> that we can check on the UPS at our end looks fine.
>
> APC did mention that this issue can occur depending on the version of
> the Virtual Machine running on the Server, but that this is more
> common for versions 1.4 and prior [ours is the Sun Java version 1.5]
> - going to be chasing them up for an update today as we've heard
> nothing since and I'm getting paranoid in case it happens again...
>
> Just for a heads up in case anything similar happens to any of you...
>
> Cheers,
>
>
> David

Did APC walk you through connecting to the UPS via Hyperterminal to make
sure the UPS *knows* the 'age' or true status of the battery? That's
sometimes necessary....


.

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