Re: Help and Support Center hangs on second search

HI,

Thanks for updates.


After researching, we found the problem should be caused by the Internet
connection issue. Before we go any further, can I assume that you are using
ISA 2004?

If so, please make sure that if on your ISA firewall policy section, the
localhost is applied to all the user and the protocol should be HTTPS HTTP
NTP Ident. Please also make sure that you have rerun CEICW to make sure
that "Ask unauthorized user for authorize" will be unchecked. (This should
be caused by the help and support services run on local system account, by
default system account will not be allowed to access internet.

If possible, please also offer us the ISA log: you can collect ISA log
follow the suggestion below:

Please also collect your latest ISA log and send to me, pleas save it as
the W3C format.

You can find the log files at the following locations.
C:\Program Files\Microsoft ISA Server\ISALogs

I really appreciate your understanding on this issue. I am currently making
research on this issue also. Please feel free to post back your results. I
am glad to be of further assistance.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: avisas@xxxxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Help and Support Center hangs on second search
| Date: 28 Oct 2005 10:17:45 -0700
| Organization: http://groups.google.com
| Lines: 43
| Message-ID: <1130519865.242941.21320@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1129909075.218742.110320@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <1130312485.685515.150240@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <6vRPwTg2FHA.2904@xxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 195.14.163.146
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1130519870 28122 127.0.0.1 (28 Oct 2005
17:17:50 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Fri, 28 Oct 2005 17:17:50 +0000 (UTC)
| In-Reply-To: <6vRPwTg2FHA.2904@xxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/0.2
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;
FDM; .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: g14g2000cwa.googlegroups.com; posting-host=195.14.163.146;
| posting-account=225PEg0AAABvW8jt7F7HKoTqiQIdTLkv
| Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
ne.de!news.glorb.com!postnews.google.com!g14g2000cwa.googlegroups.com!not-fo
r-mail
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:165616
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi, Charles Yang
| Thanks for your support,
|
| > please also stop anti-virus software to see if the
| > problem can be resolved.
| I have not any anti-virus software installed.
|
| > we suggest you refer to
| > following KB article to configure your SBS network:
| > 825763 How to configure Internet access in Windows Small Business Server
| > 2003 http://support.microsoft.com/?id=825763
| I don't made any changes due to this article, because all my settings
| was as refered in this article.
|
| > In additional, please also disable any third party filter on ISA to test
| > if the problem can be resolved.
| No any additional third party filters on ISA. I don't made any
| additional configurations on ISA, only this which was made by 'connect
| to Internet wizard'.
|
| > If possible, please also check if the issue only occurs on your SBS
| > server, does the issue occurs on other client computer?
| I have not connected clients yet.
| By the way, I tried installing the same SBS 2003 with the same
| installation steps on other computer in
| another place (at home). I got the same situation and the same problem.
|
| Experiment:
| 1. Search for keyword 'client' in 'Help and Support Center' when check
| box 'Microsoft Knowledge Base' is turned off = 2 seconds.
| 2. I turned on 'Microsoft Knowledge Base' check box and search for
| keyword 'client'. The search not hangs, I can see running squares and
| 'Help and support center' responds to my clicks. Search time = 30
| seconds. No any results from 'Microsoft Knowledge Base'
| 3. I search for keyword 'client' once again. 'Help and support center'
| hangs, no running green squares, no responds to may clicks. Search
| time = 4 minutes. No any results from 'Microsoft Knowledge Base'. When
| I pushed on 'Microsoft Knowledge Base' topic, I get message, that I
| must to connect to Internet to use this search option. But I have
| internet connection and can browse Microsoft site.
|
| Thank You
|
|

.

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