Re: Help and Support Center hangs on second search

Hi, Charles Yang
Thanks for your support,

> please also stop anti-virus software to see if the
> problem can be resolved.
I have not any anti-virus software installed.

> we suggest you refer to
> following KB article to configure your SBS network:
> 825763 How to configure Internet access in Windows Small Business Server
> 2003 http://support.microsoft.com/?id=825763
I don't made any changes due to this article, because all my settings
was as refered in this article.

> In additional, please also disable any third party filter on ISA to test
> if the problem can be resolved.
No any additional third party filters on ISA. I don't made any
additional configurations on ISA, only this which was made by 'connect
to Internet wizard'.

> If possible, please also check if the issue only occurs on your SBS
> server, does the issue occurs on other client computer?
I have not connected clients yet.
By the way, I tried installing the same SBS 2003 with the same
installation steps on other computer in
another place (at home). I got the same situation and the same problem.

Experiment:
1. Search for keyword 'client' in 'Help and Support Center' when check
box 'Microsoft Knowledge Base' is turned off = 2 seconds.
2. I turned on 'Microsoft Knowledge Base' check box and search for
keyword 'client'. The search not hangs, I can see running squares and
'Help and support center' responds to my clicks. Search time = 30
seconds. No any results from 'Microsoft Knowledge Base'
3. I search for keyword 'client' once again. 'Help and support center'
hangs, no running green squares, no responds to may clicks. Search
time = 4 minutes. No any results from 'Microsoft Knowledge Base'. When
I pushed on 'Microsoft Knowledge Base' topic, I get message, that I
must to connect to Internet to use this search option. But I have
internet connection and can browse Microsoft site.

Thank You

.

Relevant Pages

  • Re: Cannot access internet from LAN w/SBS2003 premium
    ... After installing the client ... The option is not available under Server ... >> wizards and have tried the connect to the internet ...
    (microsoft.public.windows.server.sbs)
  • Re: Cannot access internet from LAN w/SBS2003 premium
    ... After installing the client ... The option is not available under Server ... >> wizards and have tried the connect to the internet ...
    (microsoft.public.windows.server.sbs)
  • Re: ISA 2004 Firewall Client
    ... > wonder why my workstations were connecting without it or with the ISA 2000 ... > FW client still installed! ... > together the help for installing SP1 on SBS 2003. ... >>> access the Internet OK. ...
    (microsoft.public.windows.server.sbs)
  • Re: ISA 2004 Firewall Client
    ... installing ISA 2004 and being told to get the FW client installed I began to ... FW client still installed! ... together the help for installing SP1 on SBS 2003. ... >> access the Internet OK. ...
    (microsoft.public.windows.server.sbs)
  • Re: Page cannot be displayed
    ... > After installing SP 4 I cannot connect to the internet or recieve mail. ... > microsoft knowledge base but have had no success. ...
    (microsoft.public.win2000.general)