RE: RWW users disconnected from Remote Desktop

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hello Herman,

Thank you for posting to the SBS Newsgroup.

I understand that all of your clients have the same issue when they use RDP
through RWW, the connection will drop periodic.

You also have tried:

a. This issue affects to all clients.

b. It works correctly if you use RDP directly connect to the remote
computer.

c. KB 821438.

d. Adjust the NIC speed on SBS Server to 100Mb Full Duplex.

If I have misunderstood your concern, please let me know.

Based on my research, this is a complicated issue. My reply is a bit long,
so please take your time to read my suggestions. If the issue persists,
please help to gather more detail information for further research. I
greatly appreciated your time and co-operation!

==================

Suggestions:

a. If you are running Windows XP SP2 client workstations to connect from.
Windows XP SP2 has a pop-up stopper which will block the Web RDP session.
In Internet Explorer on the workstations you are connecting from, go to
Tools, Internet Options, then click on the Privacy tab, remove the check
for Block pop-ups. Close and reopen IE and check if you can connect now. If
you have third party pop-up stopper software installed, please also disable
it.

b. I suggest that we rerun Configure E-mail and Internet Connection Wizard.

825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

[Note]: The DNS address on workstations and SBS Server must be the SBS
Server Internal NIC IP address.

c. Perform Clean boot on the server to check whether there is any third
party interference:

i. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
click OK.

ii. In the System Configuration Utility (MSConfig) window, click the
"Startup" tab.

iii. Click to clear all the check marks from the list box under "Startup".

iv. Click the Services tab, check the "Hide all Microsoft Services" box and
then click the "Disable All" button to disable the non-Microsoft services.

v. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

vi. After restarting, please check whether this issue still exists.

======================

Gather more information:

If the issue persists after you performed all the steps above, please help
to gather more detail information for further research:

1. Did RDP through RWW function well before? When did the issue occur? Did
you install any updates or make any changes on the server?

2. How many NICs installed on SBS 2K3 Server? What is your Network
Topology? For example:

{Remote Clients} {Router} {NIC2} {SBS 2K3 SP1} {NIC2} {Internal Clients}

3. Does this issue occur in LAN or from the Internet?

4. If you log on the Server Console, open RWW, RDP to a client workstation,
will this issue occur?

5. In the SBS LAN, on client computer, use RWW to Remote to another XP
client, can the problem be reproduced? This can tell us if the problem is
related to the SBS configuration (such as IIS virtual site, timeout
settings.)

6. Does the connection disconnected on a regular basis (such as every 30
mins) or just randomly?

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: RWW users disconnected from Remote Desktop
>thread-index: AcXZhmci8iPm8v8cRBa1WaFLDG0hAw==
>X-WBNR-Posting-Host: 68.99.199.19
>From: "=?Utf-8?B?Q1NIZXJtYW4=?=" <CSHerman@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: RWW users disconnected from Remote Desktop
>Date: Tue, 25 Oct 2005 10:06:12 -0700
>Lines: 44
>Message-ID: <E23EC434-13B1-4225-9219-4E5C42D94420@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 8bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:164399
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hello all:
>
>I am having an issue with RWW using SBS 2003 Standard SP1. Users
connecting
>to their workstation via Remote Desktop from the RWW interface can only
work
>for 10-30 minutes. Then they receive the message:
>
>VBScript: Remote Desktop Disconnected
>An internal error has occurred.
>
>Users are returned to the RWW login page and can then re-login and
>reconnect. This happens to every user connecting to their workstations
via
>RWW, also to me when I connect to the server via RWW.
>
>I have done extensive troubleshooting on this issue and so far have been
>unable to resolve. This is not a timeout issue; the disconnect occurs
when
>the user is actively using the RD session, even in the middle of typing a
>sentence. I have also tried to change the registry timeout values and
have
>tested logging onto RWW with the â??Public computerâ?? box unchecked.
>
>As a test, I configured one user to connect directly to her workstation
via
>RDP on port 3389, bypassing the server and RWW. With this configuration
the
>problem does not recur. This tells me that the problem is not a
connectivity
>issue on the ISP side, which was my first theory. Also the issue is
>server-related.
>
>I have reviewed KB article #821438. The server is running Veritas Backup
>Exec 9.1 for SBS, but no backup jobs are running when the disconnects
occur.
>It is also running Symantec AV 10.0 but no scheduled scans are running
when
>the disconnects occur. I have also tried monitoring the ASP.NET
Application
>Restarts counter and it remains at zero, so this is not the cause of the
>problem.
>
>There are no wireless network connections anywhere in the topology.
>
>I have monitored and reviewed the IIS logs but they offer no hints as to
the
>cause of the problem. Also no related errors or warnings in the event
logs.
>I can post these if anyone requests.
>
>Lastly, I have read some previous postings which suggest trying to drop
>gigabit NICs down to 100Mbps. The server does have a Marvell Yukon
Gigabit
>NIC, but I configured it to run at 100Mb Full Duplex and the issue is not
>resolved.
>
>Any suggestions or strategies would be appreciated. Thanks.
>

.

Quantcast