RE: Windows Update has stopped working.

Tech-Archive recommends: Fix windows errors by optimizing your registry

Brandy

Thanks for your posting discussing the problem.

While I worked through you post I realised that client XP machines also
suffered the same problem which lead me to reexamine the firewall device as
the common factor. The firewall device had a content filter setting that
restricted ActiveX controls passing through. As soon as the ActiveX content
filter was removed Automatic Updates resumed on all machines.

Thanks
Dave

""Brandy Nee [MSFT]"" wrote:

> Hello Dave,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that SBS 2K3 Server can not automatically update, Event ID 16
> is logged in the system event log. If I have misunderstood your issue,
> please let me know.
>
> =============================================
>
> Gather Information:
>
> Due to lack of detail error information, I need your help to gather the
> following information for further research:
>
> a. What is the exact error message? Please capture a screen shot and send
> it to me. My mailbox is: v-branee@xxxxxxxxxxxxxx
>
> b. Check the Automatic Updates service Starts. Click Start, click Run, type
> "services.msc" (without quotation marks). Check to see if the Automatic
> Updates service has been started properly.
>
> c. I also suggest you access the Windows Update website to see if you can
> download and install the updates from Microsoft site.
>
> Microsoft Update
> http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
>
> 901260 You visit the Microsoft Update Web site instead of the Windows Update
> http://support.microsoft.com/?id=901260
>
> d. If the problem still occurs, please send the event log files and
> "Windows Update.log" file (C:\Windows) to me so that I can perform further
> research.
>
> e. On the server, run "eventvwr" (without quotation marks), check whether
> there is any error. If yes, double click it, click the Copy button and
> paste the full content to the Newsgroup.
>
> ==========================================
>
> For your reference:
>
> Based on my research, this issue can be caused by varies of factors. Please
> see:
>
> [NOTE]: Following KB articles are only for your reference, steps are only
> applied if you have exact symptom!
>
> 1> Most of the issue caused by if both of the following conditions are true:
>
> a. In your computer's Local Area Network (LAN) settings, the Automatically
> detect settings check box is selected.
>
> b. You cannot ping the Web Proxy Auto-Discovery (WPAD) server by its Domain
> Name System (DNS) name. This behavior may occur if your computer's
> connection-specific DNS suffix does not match the DNS domain where the WPAD
> server's DNS entry is registered.
>
> Please refer to the following KB article for detail information.
>
> 824208 Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
> http://support.microsoft.com/?id=824208
>
> 2> This issue also can be caused if the Automatic Update service runs under
> the Local System account with ISA server installed. The Local System
> account is not a member of the BackOffice Internet Users group and does not
> have permissions to use the Internet through ISA Server. Please see the
> following KB article:
>
> 838177 ISA Server logs Event ID 16 when you turn on Automatic Updates in
> Small
> http://support.microsoft.com/?id=838177
>
> 312955 Windows Update or Microsoft Update may not work in Windows XP if an
> http://support.microsoft.com/?id=312955
>
> 3> We also see some similar issues if customer installs any one or more of
> the following software programs, like WinProxy - Otitis Software, WinGate -
> Deerfield.com, etc.
>
> 241783 You receive error messages when you use Windows Update through a
> proxy
> http://support.microsoft.com/?id=241783
>
> Please take your time to perform the steps above and collect the
> information for us to troubleshoot your issue. If anything is unclear,
> please feel free to let me know. I am looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
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>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >Thread-Topic: Windows Update has stopped working.
> >thread-index: AcXKe2pipfwImjm5St6TCqg6G7Vb1g==
> >X-WBNR-Posting-Host: 62.252.64.13
> >From: =?Utf-8?B?RGF2ZSBGYW5uaW5n?= <DaveFanning@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Windows Update has stopped working.
> >Date: Thu, 6 Oct 2005 06:39:46 -0700
> >Lines: 163
> >Message-ID: <C07D3DEB-665E-480E-BAFB-68AE112C59BA@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
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> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159322
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >
> >
> >Windows Update appears to have stopped working on a 2003 SBS (not SP1).
> >Below are the things I have tried so far to fix it and event log entries I
> >think are relevent.
> >
> >
> >
> >********************************************************
> >Method 1: Reset the DataStore
> >======================================================
> >
> >1. Click Start, Run, type cmd and click OK.
> >
> >2. Type each of the following commands, pressing Enter after each line.
> Some
> >of the commands may take up to a minute to process.
> >
> >net stop wuauserv
> >cd /d %windir%\SoftwareDistribution
> >ren DataStore OldDataStore
> >net start wuauserv
> >exit
> >
> >3. Try the Windows Update site.
> >
> >
> >Method 2: Clear the Internet Explorer cache
> >======================================================
> >
> >1. Open Internet Explorer.
> >
> >2. Click Tools, Internet Options.
> >
> >3. On the General tab, click Delete Cookies and click OK.
> >
> >4. Click Delete Files, click to select the Delete all offline content
> check
> >box in the Delete Files dialog box, and then click OK.
> >
> >5. In the History section, click Clear History, click Yes, and then click
> OK.
> >
> >6. Try the Windows Update site again.
> >
> >
> >Method 3: Reregister required dll's
> >======================================================
> >
> >1. Click on Start, Run, type REGSVR32 MSXML.DLL and click OK.
> >
> >2. Repeat step 1 for the following files.
> >
> >REGSVR32 MSXML2.DLL
> >REGSVR32 MSXML3.DLL
> >REGSVR32 WUAPI.DLL
> >REGSVR32 WUAUENG.DLL
> >REGSVR32 WUAUENG1.DLL
> >REGSVR32 WUCLTUI.DLL
> >REGSVR32 WUPS.DLL
> >REGSVR32 WUWEB.DLL
> >REGSVR32 JSCRIPT.DLL
> >
> >3. Try the Windows Update site again.
> >
> >Each of these should return a message like this: "DllRegisterServer in
> >FILENAME.DLL succeeded"
> >
> >If any of the steps do not, please let me know the messages that are
> returned.
> >
> >
> >Method 4: Disable/Uninstall Security software
> >======================================================
> >
> >If you have any security software installed (e.g. antivirus or firewall),
> >temporarily disable this software.
> >
> >If the issue remains and you have a backup disc to reinstall your security
> >software, temporarily uninstall this software and try Windows Updates.
> >
> >*********************************************************
> >
> >
> >The following are relevent event log entries.
> >
> >System log shows
> >
> >Event Type: Information
> >Event Source: Windows Update Agent
> >Event Category: Installation
> >Event ID: 19
> >Date: 09/06/2005
> >Time: 14:42:25
> >User: N/A
> >Computer: CSSSERVER001
> >Description:
> >Installation Successful: Windows successfully installed the following
> >update: Automatic Updates
> >
> >For more information, see Help and Support Center at
> >http://go.microsoft.com/fwlink/events.asp.
> >Data:
> >0000: 57 69 6e 33 32 48 52 65 Win32HRe
> >0008: 73 75 6c 74 3d 30 78 30 sult=0x0
> >0010: 30 30 30 30 30 30 30 20 0000000
> >0018: 55 70 64 61 74 65 49 44 UpdateID
> >0020: 3d 7b 46 36 45 39 35 31 ={F6E951
> >0028: 45 30 2d 44 33 42 43 2d E0-D3BC-
> >0030: 34 34 38 42 2d 42 37 34 448B-B74
> >0038: 45 2d 42 37 39 33 43 41 E-B793CA
> >0040: 44 31 38 31 33 35 7d 20 D18135}
> >0048: 52 65 76 69 73 69 6f 6e Revision
> >0050: 4e 75 6d 62 65 72 3d 30 Number=0
> >0058: 20 00 .
> >
> >This appears to be Windows Update upgrading from v4 to v5. After that time
> >Windows Update.log was no longer written to and WindowsUpdate.log is now
> >written to.
> >
> >Since then the following has appeared in the System Log every 2 days.
> >
> >Event Type: Error
> >Event Source: Windows Update Agent
> >Event Category: Software Sync
> >Event ID: 16
> >Date: 11/06/2005
> >Time: 14:43:29
> >User: N/A
> >Computer: CSSSERVER001
> >Description:
> >Unable to Connect: Windows is unable to connect to the automatic updates
> >service and therefore cannot download and install updates according to the
> >set schedule. Windows will continue to try to establish a connection.
> >
> >For more information, see Help and Support Center at
> >http://go.microsoft.com/fwlink/events.asp.
> >Data:
> >0000: 57 69 6e 33 32 48 52 65 Win32HRe
> >0008: 73 75 6c 74 3d 30 78 30 sult=0x0
> >0010: 30 30 30 30 30 30 30 20 0000000
> >0018: 55 70 64 61 74 65 49 44 UpdateID
> >0020: 3d 7b 30 30 30 30 30 30 ={000000
> >0028: 30 30 2d 30 30 30 30 2d 00-0000-
> >0030: 30 30 30 30 2d 30 30 30 0000-000
> >0038: 30 2d 30 30 30 30 30 30 0-000000
> >0040: 30 30 30 30 30 30 7d 20 000000}
> >0048: 52 65 76 69 73 69 6f 6e Revision
> >0050: 4e 75 6d 62 65 72 3d 30 Number=0
> >0058: 20 00 .
> >
> >I'm concerned updates are not being automatically applied.
> >
.

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