RE: SMTP Mail service not connectiong

Nathan

TY for your help I think that I have sorted the problem as it all seems to
be working. It looked like had a faulty SMTP connector and reset the Email
and Internet setting and it seems to be working again??? So Touch wood, it
seems to be working.

Many Thank

Michael

""Nathan Liu [MSFT]"" wrote:

> Hi Michael,
>
> Thank you for your update.
>
> As you mentioned, the SMTPSVC service is running, and you are using DNS to
> route outgoing email. To narrow down this issue, please refer to the
> following information:
>
> 1. Let a client send an outbound email, please check in which queue the
> emails stays (you may not see it if it is delivered). To check this:
>
> 1). Start Exchange System Manager.
>
> 2). Use the following path to locate the queues you want to check:
>
> Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
> server>\Queues\<Queue>
>
> 2. As you mentioned, you found there are two SmallBusiness SMTP connector
> running. Please make a screen shot of it and attach the screen shot in your
> reply.
>
> Important: Can I assume you have manually create another SmallBusiness SMTP
> connector in the Exchange Server? If so, please delete it and then check if
> the issue can be resolved.
>
> To do this, please follow the steps below:
>
> a) When the screen appears, press PrScrn (this key is located to the right
> of the F12 key on the keyboard)
> b) Create a new Word document and open it.
> c) Press Ctrl + V to paste the screen shot into the document.
>
> 3. Please also refer my previous reply to use the Telnet command-line to
> verify the Internet connectivity.
>
> 4. Please run 'eventvwr.exe' (without the quotation marks) on the command
> prompt on the SBS 2003 Server, and check if there are any error messages
> about this issue, then paste the full context in your reply.
>
> 5. Please also enable SMTP logging and gather SMTP log to troubleshoot the
> issue.
>
> I appreciate your time and cooperation. If anything is unclear, please feel
> free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
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>
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> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: SMTP Mail service not connectiong
> >thread-index: AcXVVsAtbkfHH47YTauBTq2zwHHbZQ==
> >X-WBNR-Posting-Host: 62.3.238.246
> >From: "=?Utf-8?B?TWljaGFlbA==?=" <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <2B29BD0B-7D10-436D-B69B-D4C4854111A6@xxxxxxxxxxxxx>
> <SBJsrIU1FHA.3104@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: SMTP Mail service not connectiong
> >Date: Thu, 20 Oct 2005 02:15:02 -0700
> >Lines: 246
> >Message-ID: <D1120ACA-1078-4B08-A8F6-92A5813F0512@xxxxxxxxxxxxx>
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> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Hello,
> >
> >Many Thanks for you responce....
> >
> >I have checked and I was useing the Smarthost to connect and have changed
> >the smart host to show the IP address taken from a PING of the SMTP
> server....
> >
> >As far as I can see this has not worked.... I have checked the Simple Mail
> >Transfer Protocal in services and it is showing that it isd running
> although
> >the message as before is still there even after the refesh option is
> >used.......
> >
> >The only thing that I can see is that I have two SmallBusinessSMTP
> connector
> >running and the one that my email is being set to is the one that is not
> >connecting......
> >
> > It is showing the status as "Retry"? the other SmallBuiness SMTP
> COnnector
> >is "Ready" Can I remove the Ready connector and set the Retry connector
> with
> >the mail on it be default????
> >
> >""Nathan Liu [MSFT]"" wrote:
> >
> >> Hello Michael,
> >>
> >> Thank you for posting in the SBS newsgroup.
> >>
> >> To narrow down this issue, please answer and perform the following
> >> questions and steps:
> >>
> >> 1. As you mentioned, you can receive incoming email, but cannot send
> >> outgoing email. You received an Alert Notification "SMTPSVC service is
> Stop
> >> Pending". Please run "services.msc" (Without the quotation marks) on the
> >> command prompt on the SBS Server, and check the running status of the
> >> SMTPSVC (Simple Mail Transfer Protocol SMTP) service.
> >>
> >> 1) If the SMTPSVC service is properly running, please let me know what
> >> method is used to send outgoing email (DNS or Smarthost). As you
> mentioned,
> >> can I assume you are forwarding the outgoing email to ISP SMTP Server
> >> (Smarthost)? If so, please perform the following steps to switch to use
> DNS
> >> to route outgoing email, in order to narrow down this issue:
> >>
> >> To switch between using DNS and Smart Host, you can do the following
> steps:
> >>
> >> a. Open Exchange System Manager and expand the "Connectors" node.
> >>
> >> b. Right click "SmallBusiness SMTP connector" and choose Properties.
> >>
> >> c. On the General page, you can choose to use DNS or Forward to smart
> host
> >> to send emails. If your customer is now using DNS to send emails, you
> can
> >> choose to forward emails to the ISP's email server (smart host) and then
> >> type the FQDN of the ISP's email server. If your ISP provides you the IP
> >> address of their email server, for example, 12.34.56.78, you should type
> >> the IP address as "[12.34.56.78]" (without the quotation marks) on the
> >> connector's properties page.
> >>
> >> d. Expand to Servers\ServerName\Protocols\SMTP and restart the Default
> SMTP
> >> Virtual Server. Then check if the issue disappears.
> >>
> >> 2) If the SMTPSVC service stops, please try to start it.
> >>
> >> A. If you receive any error message, please make a screen shot of the
> >> error message, and attach it in your reply.
> >>
> >> B. Please run 'eventvwr.exe' (without the quotation marks) on the
> command
> >> prompt on the SBS 2003 Server, and check if there are any error messages
> >> about this issue, then paste the full context in your reply.
> >>
> >> 2. Please also verify that you have Internet connectivity. If you can
> view
> >> Web sites normally, contact your Internet service provider (ISP) to
> >> determine if there is a problem with their e-mail server.
> >>
> >> 3. When the issue happens again, in the Exchange Server, please telnet
> the
> >> destination mail server which you cannot send mail to by the following
> >> steps.
> >>
> >> a. Click Start, click Run, type telnet, and then click OK.
> >>
> >> b. At the Microsoft Telnet command prompt, type open server_name 25, and
> >> then press ENTER.
> >>
> >> c. To verify that you are successfully connected to the SMTP Mail
> Service,
> >> type helo domain.com, and then press ENTER.
> >>
> >> d. Type mail from: , and then press ENTER.
> >>
> >> e. Type rcpt to: , and then press ENTER.
> >>
> >> f. Type "quit" (without the quotation marks), and then press ENTER two
> >> times to close the connection to the server and leave the Telnet session
> >> running.
> >>
> >> For more information about these 6 steps, please refer to the following
> >> article.
> >>
> >> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
> >> http://support.microsoft.com/?id=153119
> >>
> >> Please let me know the result and capture a screen shot if there is any
> >> error during this process and attach it in your reply.
> >>
> >> 4. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
> >>
> >> A. Open Exchange System Manager, expand Servers -> <Server name> ->
> >> Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
> >> Properties.
> >>
> >> B. Under the General tab, check the option "Enable Logging".
> >>
> >> C. With "W3C Extended Log File Format", click "Properties".
> >>
> >> D. Under "General Properties", make sure "Use local time for file naming
> >> and rollover" is CHECKED.
> >>
> >> E. Switch to the "Extended Properties", and then select to enable All
> the
> >> logging Options.
> >>
> >> F. Click OK to apply the modification.
> >>
> >> G. Right-click Default SMTP Virtual Server and click Stop.
> >>
> >> H. Right-click Default SMTP Virtual Server and click Start to restart
> the
> >> SMTP server.
> >>
> >> I. Reproduce the issue, repeat step G to stop Default SMTP Virtual
> Server,
> >> copy out or zip the SMTP log files in the
> >> "%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
> >> "Default SMTP Virtual Server".
> >>
> >> To get additional detailed information, you may refer to the following
> KB
> >> article:
> >>
> >> General troubleshooting for transport issues in Exchange 2000 Server and
> in
> >> Exchange Server 2003
> >> http://support.microsoft.com/?id=257265
> >>
> >> 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
> >> http://support.microsoft.com/?id=246856
> >>
> >> 265293 How to Configure the SMTP Connector in Exchange
> >> http://support.microsoft.com/?id=265293
> >>
> >> 294736 When to create SMTP connectors in Exchange 2000 and later
> >> http://support.microsoft.com/?id=294736
> >>
> >> I appreciate your time and cooperation. If anything is unclear, please
> feel
> >> free to let me know. I am looking forward to hearing from you.
> >>
> >> Best regards,
> >>
> >> Nathan Liu (MSFT)
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
.

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