RE: Fax service on W2003Sbs - client don't send fax

Hello Cerbero,

Thank you for posting back!

I understand that you meet new issue, please understand that we need to
troubleshooting issues one by one.

For your original issue, I need to double confirm whether you have strictly
follow the steps to Update the Windows Small Business Server ClientApps
folder with Windows XP SP2, and then reinstall Fax Service on problematic
client workstations.

Also, please collect Fax Activity Log. To do so:

i. Go to Server Management\Standard Management\Fax (Local).

ii. Right click Fax (Local), and select Properties. Activity Logging tab.

iii. Make sure that you have checked the two boxes: Log incoming fax
activity and Log outgoing fax activity. You will see the Activity log
folder location underneath. By default, it locates at C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog.
Please paste the full content of the file to the Newsgroup. [Note]: Please
do not customize any information inside the file.

iv. Also, please go to Inbox tab. Check whether you have checked the box
"Archive all incoming faxes to this folder". If yes, you can find all your
faxes if they are undelivered to any of the four methods. By default, the
folder locates at C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax\Inbox.

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
>Thread-Topic: Fax service on W2003Sbs - client don't send fax
>thread-index: AcXT+q2T3yDeWo7FTj6bGYBKKEHT9A==
>X-WBNR-Posting-Host: 217.222.68.49
>From: "=?Utf-8?B?Q2VyYmVybw==?=" <Cerbero@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <0B670722-8725-4125-9F03-A6941F67E6B0@xxxxxxxxxxxxx>
<RkK$se60FHA.1468@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Fax service on W2003Sbs - client don't send fax
>Date: Tue, 18 Oct 2005 08:43:25 -0700
>Lines: 304
>Message-ID: <A437C455-1FDC-4AEB-93EF-B6ADE668ED6E@xxxxxxxxxxxxx>
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> charset="Utf-8"
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>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:162343
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Dear Brandy the problem persist.
>
>You have understand the problem and I have other information for you :
>
> > a. Can you send/receive faxes on the server console?
>Yes.
>> b. On the server, run "eventvwr" (without quotation marks), check
whether
>> there is any error.
>No errors are present.
>Some clients continue to send fax without problem others no.
>
>FYI : (an example of my situation...... in my net)
>
>Monday a clients can send fax.
>
>Friday the clients stop send fax (no error are present)
>
>the same day I do a system restore to monday ;-) and client can send fax.
>
>The next day clients stop send fax (no error are report)
>
>I cannot understand why ...
>
>Moreover
>
>I configure a new machine with OS and SP2 (from a CD) but after the join
in
>the domain and after some days,the problem happens...
>
>Today an other problem appaire ...
>
>In two machine if I uninstall fax driver after is not possible reinstallit

>- operation is conclused but if I try to open fax console "Windows
>Installation Component start .."
>
>Sometimes "Windows Installation Componet start .." ask me CD with
Service
>pack2 other times no...
>Other times Cd is not request (install and uninstall are made without CD).
>
>This is the situation ...
>
>Thanks for your precious help.
>
>
>
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello Cerbero,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I understand that after you upgraded Windows XP SP1 to SP2, SBS 2K3
Domain
>> clients cannot send and receive faxes correctly. If I have misunderstood
>> your concern, please let me know.
>>
>> As for your situation, I would like to suggest that you prepare Windows
>> Small Business Server to deploy Windows XP SP2 to client computers that
are
>> running Windows XP Professional, follow these steps on your Windows
Small
>> Business Server-based computer:

>>

>>

>>
>>

>>

>>

>>

>>
>> 1. Update the Windows Small Business Server ClientApps folder with
Windows
>> XP SP2. To do this, follow these steps:
>>

>>

>>

>>

>>
>> a. Click "Start", click "Run", type "cmd" (without the quotation
marks),
>> and then click "OK".

>>

>>

>>

>>
>>

>>

>>

>>

>>

>>
>> b. At the command prompt, type "cd %userprofile% \desktop" (without
the
>> quotation marks), and then press ENTER.
>>

>>

>>

>>

>>
>> c. At the command prompt, type the following command, and then press
ENTER:
>>

>>

>>

>>

>>
>> "windowsxp-kb835935-sp2-enu.exe /x:<Drive>:\clientapps\wxpsp2" (without
the
>> quotation marks)
>>
>> [Note]: < Drive> is the drive that contains the ClientApps folder.

>>

>>

>>

>>

>>
>>

>>

>>

>>

>>

>> [Note]: If you are
extracting
>> the Windows XP SP2 files from a Windows XP SP2 CD, change to the drive
of
>> your Windows XP SP2 CD, and then type the following command:

>>

>>

>>

>>

>>

>>

>>

>>

>>
>> "xpsp2.exe /x:<Drive>:\clientapps\wxpsp2"The files are extracted to the
>> Wxpsp2 folder in the ClientApps folder.

>>

>>

>>

>>
>>

>>

>>

>>

>>

>>
>> [Important]: You must extract the files to the Wxpsp2 folder. If you do
not
>> use this name, the update procedure will not work.
>>

>>

>>

>>
>> d. When the file extraction is completed, click "OK".
>>
>> 2. Install the 884032 update. To install the update, double-click the
>> "SBS2003-KB884032-X86-ENU.exe" file on the desktop, and then follow the
>> instructions that appear on the screen.
>>
>> For your information:
>>
>> 884032 Update is available for the Windows Small Business Server 2003
>> Client Setup feature to deploy Windows XP Service Pack 2 to Windows XP
>> Professional-based clients
>> http://support.microsoft.com/?id=884032
>>
>> 3. Reinstall Fax on problematic Windows XP clients (and Windows 2000
>> Professional clients as well).
>>
>> a. Open Control Panel and open Add or Remove Programs.
>>
>> b. Click Add/Remove Windows Components.
>>
>> c. Uncheck Fax Services and click Next.
>>
>> d. Finish the process.
>>
>> e. You can run the following command to install Shared Fax Client:
>>
>> Windows 2000 client:
>>
>> "\\%sbsserver%\FaxClient\setup.exe /w /s /v" REBOOT=ReallySuppress /qn
>> PRINTER_NAME="\\%sbsserver%\Fax"
>>
>> Windows XP client:
>>
>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n
/i
>> "\\%sbsserver%\clientapps\faxxp\fax_master.inf"
>>
>> For more information:
>>
>> 885123 Fax send fails when you try to send a fax from a Windows XP-based
>> client computer through a Windows Small Business Server 2003-based
computer
>> http://support.microsoft.com/?id=885123
>>
>> If the issue persists after you performing the steps above, please help
to
>> gather more detail information for further research:
>>
>> a. Can you send/receive faxes on the server console?
>>
>> b. On the server, run "eventvwr" (without quotation marks), check
whether
>> there is any error. If yes, double click it, click the Copy button and
>> paste the full content to the Newsgroup.
>>
>> c. Please collect Fax Activity Log. To do so:
>>
>> i. Go to Server Management\Standard Management\Fax (Local).
>>
>> ii. Right click Fax (Local), and select Properties. Activity Logging tab.
>>
>> iii. Make sure that you have checked the two boxes: Log incoming fax
>> activity and Log outgoing fax activity. You will see the Activity log
>> folder location underneath. By default, it locates at C:\Documents and
>> Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\ActivityLog.
>> Please paste the full content of the file to the Newsgroup. [Note]:
Please
>> do not customize any information inside the file.
>>
>> iv. Also, please go to Inbox tab. Check whether you have checked the box
>> "Archive all incoming faxes to this folder". If yes, you can find all
your
>> faxes if they are undelivered to any of the four methods. By default,
the
>> folder locates at C:\Documents and Settings\All Users\Application
>> Data\Microsoft\Windows NT\MSFax\Inbox.
>>
>> Please take your time to perform the steps above and collect the
>> information for us to troubleshoot your issue. If anything is unclear,
>> please feel free to let me know. I am looking forward to hearing from
you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: Fax service on W2003Sbs - client don't send fax
>> >thread-index: AcXTOY9l3aPqvd9dQhG6hkoMvdtivw==
>> >X-WBNR-Posting-Host: 217.222.68.49
>> >From: "=?Utf-8?B?Q2VyYmVybw==?=" <Cerbero@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Fax service on W2003Sbs - client don't send fax
>> >Date: Mon, 17 Oct 2005 09:41:02 -0700
>> >Lines: 17
>> >Message-ID: <0B670722-8725-4125-9F03-A6941F67E6B0@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:162058
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Dear friends,
>> >this is the problem :
>> >A net domain with W2003Sbs and 25 clients with WinXPSp1.
>> >W2003Sbs is also the fax server for my net.
>> >After distribution of SP2 for Windows Xp by Windows Sus,clients don't
send
>> >fax by local console.
>> >Fax are received on fax server and some client can send fax normally.
>> >20 client now cannot send fax and everyday one clinets stop to send fax.
>> >After reinstallation of Win Xp on a group of machine - installation of
SP2
>> >(by CD) and installation of fax services on that client ,I join in
the
>> >domain the clients.Roaming users for a week work but after client stop
to
>> >send fax (no message appaire).
>> >
>> >WinSBs2003 is with not SP1 (I'm waiting for installation).
>> >
>> >Wha's happening ??
>> >
>> >
>>
>>
>

.