Re: Cannot connect to server remotelyor locally
- From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
- Date: Mon, 17 Oct 2005 11:38:12 GMT
Hi Mark,
Thanks for your update! I appreciate your time and efforts to the issue.
Regarding to the error: "The connection was ended because of a network
error. Please try connecting to the remote computer again"
Based on research, I have the following suggestions for you to try.
1. Open Registry Editor (regedit.exe), locate the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TermService\Parameters
2. Click Parameters, click File menu>Export, backup the Parameters key.
3. Delete the "Certificate" REG_BINARY value under the Parameters key.
4. Reboot, the value will be recreated again.
Try the remote desktop connection to see if it works.
If the error reoccurs, please run the tracert command to trace route.
On the remote client, run the following command:
Tracert <IP address>
Where <IP address> is the IP address of the host computer.
How to Use TRACERT to Troubleshoot TCP/IP Problems in Windows
http://support.microsoft.com/?id=314868
Please also check the event log to see if there are any envet ID regarding
RDP and let me know.
We need not open port 47 to allow RDP traffic.
I am happy to be assistance of you and look forward to your reply!
Have a nice day!
Best Regards,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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--------------------
>Thread-Topic: Cannot connect to server remotelyor locally
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>From: "=?Utf-8?B?TWFya28=?=" <Marko@xxxxxxxxxxxxxxxxxxxxxxxxx>
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>Subject: Re: Cannot connect to server remotelyor locally
>Date: Fri, 14 Oct 2005 06:58:03 -0700
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>
>Hi Jenny, thanks for you input, tried what you said and got this message:
>
>"The connection was ended because of a network error"
>when I used RDP.
>
>No port 47 open though , does that matter?
>
>Mark
>
>
>
>
>""Jenny wu [MSFT]"" wrote:
>
>> Hi Mark,
>>
>> Thanks for posting here! Also thanks for Lanwench's input.
>>
>> For your description, I understand that you can not remotely access the
SBS
>> server box in RWW site. If I am off base, please don't hesitate to let
me
>> know.
>>
>> Based on my experience, the problem should lies in the server box side.
Let
>> us do some test to try to troubleshoot the issue:
>>
>> I. Please try to rerun CEICW to make sure enable basic firewall and
publish
>> RWW and OWA to internet. You can refer to the following steps:
>>
>> 1. Expand Standard Management | To Do List.
>> 2. Click Connect to the Internet in the right pane.
>> 3. Navigate the wizard to Firewall and then select Enable firewall. In
the
>> next page, make sure the Terminal services item is checked in services
>> configuration page.
>> 4. Click Next and then select Allow access to the following web site
>> services from the internet.
>> 5. Make sure OWA, RWW be selected and click Next.
>> 6. Click Create a new Web services certificate (input your FQDN as the
web
>> server certificate) and then click Next.
>> 7. Following the wizard to finish it.
>>
>> More detail information:
>>
>> 825763 How to configure Internet access in Windows Small Business Server
>> 2003
>> http://support.microsoft.com/?id=825763
>>
>> II. And then try to RDP to the server box from the internal client
computer
>> to test, how about the result?
>>
>> If the issue persists, that indicates some hardware problem of the
server
>> box. Please try to connect the server box to a different port of
>> router/switcher to see if the issue be fixed.
>>
>> If the issue disappears locally, please try to access the server box
using
>> appropriate user permissions (domain admin) remotely in RWW site, how
about
>> the result?
>>
>> Additionally, it is not recommended we open too many ports in the router
>> since it is very insecure to our network. Generally, we open the ports
we
>> needed to allow some specific traffic. you can refer to the following
list:
>>
>> TCP port Definition
>> 25 Email (SMTP)
>> 80 required for HTTP
>> requests for your site
>> 443 required for HTTPS
>> requests using SSL, which secures communications from your server and a
Web
>> browser
>> 444 Companyweb
>> 4125 Remote Web Workplace
>> 1723 (plus GRE Protocol 47) VPN
>> 3389 Terminal Services
>> 21 FTP
>>
>> I am currently waiting for your test result and glad to be assistance of
>> you!
>>
>> Have a nice day!
>>
>> Best Regards,
>>
>> Jenny Wu
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >From: "Lanwench [MVP - Exchange]"
>> <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <F0522D39-FB3D-4AD8-B29B-FAEFCA87CF96@xxxxxxxxxxxxx>
>> >Subject: Re: Cannot connect to server remotelyor locally
>> >Date: Fri, 14 Oct 2005 00:07:05 -0400
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>> >
>> >
>> >In news:F0522D39-FB3D-4AD8-B29B-FAEFCA87CF96@xxxxxxxxxxxxx,
>> >Marko <Marko@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
>> >> Hi , need some help please with SBS 2003.
>> >>
>> >> I can access my local clients remotely and access my companyweb via
>> >> RWW. But when I get to access server a blank page comes up with
>> >> connecting..... in the middle of the page but that's all , and no
>> >> error message.
>> >>
>> >> I have a single NIC, NO ISA server is the DHCP which connects to the
>> >> internet via a DSL router.
>> >>
>> >> Have forwarded ports, 4127, 4125,444,443,3389, 8080, 80 and more to
>> >> point to the SBS box.
>> >
>> >Eeek!
>> >
>> >No port 80. Nor 8080. Nor 4127 (?). Nor "more". The only one I'd add is
>> TCP
>> >25 for SMTP - presuming you host your own mail. Don't randomly open
ports -
>> >
>> >Can you connect to the server via the RD client on the LAN? Make sure
that
>> >works first.
>> >
>> >>
>> >> Any suggestions where to look
>> >>
>> >> Mark
>> >
>> >
>> >
>>
>>
>
.
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