Re: Powerfailure - No we have no internet conectivity on server...
- From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
- Date: Fri, 14 Oct 2005 04:02:47 GMT
HI Gary,
Welcome to SBS newsgroup.
Issue description:
==============
I understand that you encountered a system crash after a power failure now
you could not connect to internet from SBS 2000 server itself. And you
could not start the firewall services also.
Analyzing and suggestions:
================
As the issue occurs after power failure, so it might be your best interest
to call CSS to solve the issue, please kindly refer to the information
below:
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
If you still want to get support from us, I am glad to offer some
additional suggestion:
1. Please check if you have APC power software installed on your SBS 2000,
we have many known issue which is caused by this kinds of software, please
kindly remove it from SBS side.
2. You can also boot in safe mode and follow the suggestion of Kevin to
uninstall the software.
3. Please also collect the error event log on the SBS 2000 server to paste
any related error message on the event view to newsgroup.
4. If possible, please try to stop any third party services on SBS 2000
side to see if you can restart the firewall services on SBS 2000?
More info:
=================
Backup and Recovery for Small Business Server 2000
http://www.microsoft.com/technet/prodtechnol/sbs/2000/maintain/bkuprcvr.mspx
I appreciate your understanding on this issue; please feel free to let me
know. I am glad to be of further assistance.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Kevin Weilbacher [SBS-MVP]" <kweilbacMVP@xxxxxxx>
| References: <1129219338.442565.48970@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Powerfailure - No we have no internet conectivity on
server...
| Date: Thu, 13 Oct 2005 23:06:03 -0400
| Lines: 43
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|
| Did you have the APC Powerchute software installed on your server? If so,
| then that may be your problem. If so, you need to boot into safe mode,
and
| uninstall the Powerchute 6.x software.
|
| http://msmvps.com/bradley/archive/2005/08/06/61880.aspx
|
| --
| Kevin Weilbacher [SBS-MVP]
| "The days pass by so quickly now, the nights are seldom long"
|
|
| <gary.mcdonald@xxxxxxxxxxxxxxxx> wrote in message
| news:1129219338.442565.48970@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
| > Hello All,
| >
| > I have a customer with SBS2000 which has recenlty crashed due to a
| > power failure, although I am unsure why the APC UPS failed (anyway
| > thats another matter).
| >
| > Now the server does not have any internet connectivity, It only has
| > one NIC and the clients can access the internet no problem.
| > When I start Interner Explorer on the server it can not connect to the
| > net.
| > I can use the command line ftp client on the server and connect to an
| > internet ftp server.
| > Exchange server can not connect to the net.
| > When I try to run the Internet Connection Setup wizard again, it
| > complains that the firewall service is not running and cannot proceed,
| > when I look at the firewall service it is set to disabled. When I try
| > to switch it back to automatic it just locks up and I have to end the
| > process.
| >
| > I have also noticed that the service 'remote access connection manager'
| > is constantly stuck in the 'stopping' state.
| >
| > I have re-installed SP4 but it did not help.
| >
| > Can anyone give me some pointers.
| >
| > Tia
| >
|
|
|
.
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