Re: Partially Received Fax Problem

Hello Brad,

Thank you for posting back!

>From the log file you have attached, I found the following error
information:

Completed Partially received fax - The remote fax machine did not respond
in time, and the call was terminated: x00000010

Most of the issues occur when fax device is a multifunction device that can
do printing, copying, scanning, and faxing. So please help to gather T30
Log file for further reseach:

T30 log (T30DebugLogFile.txt located at Documents and
Settings\NetworkService\Local Settings\temp (Network Service??s temporary
directory)).

Please follow the steps below to turn on T30 protocol logging.

A. Click Start, click Run, type "regedit" and press ENTER.

B. Navigate to the logging option, controlled by the registry key under:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Device
Providers\{2172FD8F-11F6-11D3-90BF-006094EB630B}

C. Create or modify new values as follows:

DeBugLevelEx (REG_DWORD)
0xffffffff - Enable T30 debug logging

DebugContextEx (REG_DWORD)

0xffffffff - All messages (including fcom module)

In order for DebugContextEx to take effect, it's also necessary to set
DeBugFormatEx (REG_DWORD) to 0xbbffffff.

DeBugFormatEx (REG_DWORD)
0xbbffffff

D. Restart the Fax service with the services applet.

This detailed look will provide more definite data on what may be happening
here.

Please take your time to perform the steps above and collect the
information for us to troubleshoot your issue. If anything is unclear,
please feel free to let me know. I am looking forward to hearing from you!

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

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--------------------
>From: "Brad" <solo72397@xxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Re: Partially Received Fax Problem
>Date: 12 Oct 2005 05:34:03 -0700
>Organization: http://groups.google.com
>Lines: 268
>Message-ID: <1129120442.956997.196420@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <1129054804.931824.11630@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
> <hQJYG#vzFHA.3464@xxxxxxxxxxxxxxxxxxxxx>
>NNTP-Posting-Host: 24.93.30.95
>Mime-Version: 1.0
>Content-Type: text/plain; charset="iso-8859-1"
>X-Trace: posting.google.com 1129120448 11199 127.0.0.1 (12 Oct 2005
12:34:08 GMT)
>X-Complaints-To: groups-abuse@xxxxxxxxxx
>NNTP-Posting-Date: Wed, 12 Oct 2005 12:34:08 +0000 (UTC)
>In-Reply-To: <hQJYG#vzFHA.3464@xxxxxxxxxxxxxxxxxxxxx>
>User-Agent: G2/0.2
>X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US;
rv:1.7.8) Gecko/20050511 Firefox/1.0.4,gzip(gfe),gzip(gfe)
>Complaints-To: groups-abuse@xxxxxxxxxx
>Injection-Info: z14g2000cwz.googlegroups.com; posting-host=24.93.30.95;
> posting-account=g2V1GQ0AAADWJBjXS9ng9luSIJzOo6a8
>Path:
TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.
sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.com!
postnews.google.com!z14g2000cwz.googlegroups.com!not-for-mail
>Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:212262
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks for the feedback.
>
>I am reluctant to start randomly trying older drivers... That would be
>a last resort before trying a new modem, and I really wouldn't know
>where to begin. It's an internal modem, and running on 2003, so I don't
>know if it's worthwhile to try windows 2000 drivers. And according to
>USR I have the most up-to-date drivers.
>
>Here is a copy of the event viewer error. There is one just like it
>for each dropped fax, with the same message except for different date,
>time, number of pages, etc.:
>
>Event Type: Error
>Event Source: Microsoft Fax
>Event Category: Inbound
>Event ID: 32034
>Date: 10/11/2005
>Time: 12:28:38 PM
>User: N/A
>Computer: LISERVER
>Description:
>An incoming fax could not be received due to a reception error. Only
>part of the incoming fax was received. Contact the sender and request
>that the fax be resent. File Name: C:\Documents and Settings\All
>Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CE80B0EF36.tif. From: 18476408830. CallerId: . To:
>LanguageIntelligence. Recovered Pages: 1. Total Pages: 2. Transmission
>time: 0:01:01. Device Name: U.S. Robotics V92 Fax PCI.
>
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink/events.asp.
>
>The InboxLOG file is as follows:
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/6/2005
>18:15:39 10/6/2005 18:16:49 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CAC37BDFB8.tif" 14502 "LanguageIntelligence"
"8089650171" "" "
>" 2
>"Completed" "Call completed" "0x00000012" 10/6/2005 18:18:06 10/6/2005
>18:21:18 "U.S. Robotics V92 Fax PCI" "C:\Documents and Settings\All
>Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CAC3D38A0B.tif" 74086 "LanguageIntelligence"
"8089650171" "" "
>" 3
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/6/2005
>18:39:58 10/6/2005 18:41:13 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CAC6E16009.tif" 38142 "LanguageIntelligence" "" "" "
>" 2
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/6/2005
>18:42:38 10/6/2005 18:43:43 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CAC740C7B6.tif" 40934 "LanguageIntelligence" "" "" "
>" 2
>"Completed" "Call completed" "0x00000012" 10/6/2005 18:45:07 10/6/2005
>18:45:46 "U.S. Robotics V92 Fax PCI" "C:\Documents and Settings\All
>Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CAC799C22F.tif" 18406 "LanguageIntelligence" "" "" "
>" 1
>"Completed" "Call completed" "0x00000012" 10/7/2005 08:53:48 10/7/2005
>08:54:26 "U.S. Robotics V92 Fax PCI" "C:\Documents and Settings\All
>Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CB3E28E675.tif" 19758 "LanguageIntelligence" "12" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/7/2005
>10:27:36 10/7/2005 10:28:33 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CB4B439B8A.tif" 37086 "LanguageIntelligence" "703 642
>1731" "" " " 2
>"Reception error" "The incoming call cannot be answered as a fax
>call" "0x40000801" 10/7/2005 10:33:36 10/7/2005 10:34:28 "U.S. Robotics
>V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CB4C1A4E28.tif" 0 "LanguageIntelligence" " " "" " " 0
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/7/2005
>18:28:34 10/7/2005 18:29:49 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CB8E744042.tif" 20798 "LanguageIntelligence"
"16135342110" "" "
>" 2
>"Completed" "Call completed" "0x00000012" 10/8/2005 10:56:01 10/8/2005
>10:59:18 "U.S. Robotics V92 Fax PCI" "C:\Documents and Settings\All
>Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CC186647A5.tif" 178158 "LanguageIntelligence" "703
>642 1731" "" " " 4
>"Reception error" "Unknown fatal error" "0x0000000c" 10/9/2005
>18:26:05 10/9/2005 18:27:00 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CD207016D8.tif" 0 "LanguageIntelligence" "" "" " " 0
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/9/2005
>18:28:58 10/9/2005 18:29:50 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CD20D7644F.tif" 22174 "LanguageIntelligence" "" "" "
>" 1
>"Reception error" "Unknown fatal error" "0x0000000c" 10/9/2005
>18:33:29 10/9/2005 18:34:24 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CD21788E8C.tif" 0 "LanguageIntelligence" "" "" " " 0
>"Completed" "Call completed" "0x00000012" 10/10/2005
>09:12:30 10/10/2005 09:13:22 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CD9C44CF5D.tif" 38614 "LanguageIntelligence" "703 642
>1731" "" " " 1
>"Reception error" "The incoming call cannot be answered as a fax
>call" "0x40000801" 10/10/2005 09:54:51 10/10/2005 09:55:43 "U.S.
>Robotics V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDA22F9D96.tif" 0 "LanguageIntelligence" " " "" " " 0
>"Completed" "Partially received fax - Unknown fatal
>error" "0x00000010" 10/10/2005 10:51:59 10/10/2005 10:53:01 "U.S.
>Robotics V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDAA2AA889.tif" 31710 "LanguageIntelligence"
"3058245500" "" "
>" 1
>"Completed" "Call completed" "0x00000012" 10/10/2005
>10:54:59 10/10/2005 10:55:49 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDAA964A8E.tif" 30134 "LanguageIntelligence"
"3058245500" "" "
>" 1
>"Completed" "Call completed" "0x00000012" 10/10/2005
>11:25:24 10/10/2005 11:26:08 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDAED6078D.tif" 25846 "LanguageIntelligence" "585 427
>8854" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>11:48:28 10/10/2005 11:49:36 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB20EFC36.tif" 42390 "LanguageIntelligence" "707 829
>1921" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:00:08 10/10/2005 12:00:55 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB3B00366.tif" 13774 "LanguageIntelligence"
"18476408830" "" "
>" 2
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:03:52 10/10/2005 12:04:41 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB4357D79.tif" 5070 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:05:48 10/10/2005 12:06:17 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB47ACC8B.tif" 2822 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:06:54 10/10/2005 12:07:38 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB4A21527.tif" 13102 "LanguageIntelligence"
"18476408830" "" "
>" 2
>"Completed" "Partially received fax - Unknown fatal
>error" "0x00000010" 10/10/2005 12:10:06 10/10/2005 12:11:01 "U.S.
>Robotics V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB5144A5E.tif" 11358 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:11:39 10/10/2005 12:12:24 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB54C0EF3.tif" 20686 "LanguageIntelligence"
"18476408830" "" "
>" 2
>"Completed" "Partially received fax - Unknown fatal
>error" "0x00000010" 10/10/2005 12:13:02 10/10/2005 12:13:50 "U.S.
>Robotics V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB57D2D1B.tif" 11606 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:17:48 10/10/2005 12:18:16 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB6277A5E.tif" 2710 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>12:23:38 10/10/2005 12:24:10 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB6F89B33.tif" 302 "LanguageIntelligence" "18476408830"
"" "
>" 1
>"Completed" "Call completed" "0x00000012" 10/10/2005
>12:42:21 10/10/2005 12:43:07 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDB9959809.tif" 23478 "LanguageIntelligence" "916 369
>0669" "" " " 1
>"Completed" "Call completed" "0x00000012" 10/10/2005
>13:43:31 10/10/2005 13:44:22 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDC2218598.tif" 21422 "LanguageIntelligence"
"5854242457" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>15:26:06 10/10/2005 15:27:58 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDD075DF09.tif" 24014 "LanguageIntelligence" "707 829
>1921" "" " " 1
>"Reception error" "The incoming call cannot be answered as a fax
>call" "0x40000801" 10/10/2005 16:18:21 10/10/2005 16:19:12 "U.S.
>Robotics V92 Fax PCI" "C:\Documents and Settings\All Users\Application
>Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDD7C23764.tif" 0 "LanguageIntelligence" " " "" " " 0
>"Completed" "Call completed" "0x00000012" 10/10/2005
>17:16:54 10/10/2005 17:17:36 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDDFF097D2.tif" 16030 "LanguageIntelligence"
"5854239912" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>18:47:31 10/10/2005 18:48:27 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDEC98D9BE.tif" 22014 "LanguageIntelligence" "719 685
>1452" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>18:50:31 10/10/2005 18:51:45 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDED044C00.tif" 22534 "LanguageIntelligence" "719 685
>1452" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>18:53:21 10/10/2005 18:54:22 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDED69F84A.tif" 21574 "LanguageIntelligence" "719 685
>1452" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/10/2005
>18:56:19 10/10/2005 18:57:29 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CDEDD3E39D.tif" 19934 "LanguageIntelligence" "719 685
>1452" "" " " 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/11/2005
>07:19:40 10/11/2005 07:20:46 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CE55AC6613.tif" 15718 "LanguageIntelligence"
"867553300435" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/11/2005
>12:08:35 10/11/2005 12:09:26 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CE7E08C7A5.tif" 18694 "LanguageIntelligence"
"18476408830" "" "
>" 2
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/11/2005
>12:15:01 10/11/2005 12:15:28 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CE7EEE6F4D.tif" 1694 "LanguageIntelligence"
"18476408830" "" "
>" 1
>"Completed" "Partially received fax - The remote fax machine did not
>respond in time, and the call was terminated" "0x00000010" 10/11/2005
>12:21:05 10/11/2005 12:22:00 "U.S. Robotics V92 Fax PCI" "C:\Documents
>and Settings\All Users\Application Data\Microsoft\Windows
>NT\MSFax\Queue\1C5CE7FC77614.tif" 8014 "LanguageIntelligence"
"18476408830" "" "
>" 1
>
>It looks like any fax that is received is being printed, regardless of
>whether or not the entire fax is received. So I don't seem to have a
>routing issue. Partials are also being properly stored in the inbox
>folder.
>
>

.

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