Re: Partially Received Fax Problem
- From: "Russ Grover" <russ@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 11 Oct 2005 12:55:12 -0700
I was going to say set your Ring Answer to 2 (Default 1)
But you've changed it to 4 already? Hmmm...
have you tried a Different driver (Older)
I know I'm reaching at straws. but I've sometimes had better luck with a 2
year old driver for say NT Server, than a Latest and greatest Driver for XP
Win2000...
Hmm? is it a USB Modem? I've heard people constantly having problems with
them.
Sorry?
But on a good note, it does sound like you are doing good
Troubleshooting..(Kudos)
--
Russ Grover
Small Business IT Support
Portland\Beaverton OR USA
Email: Sales at SmallBusinessITSupport.com
Website: www.SmallBusinessITSupport.com
"Brad" <solo72397@xxxxxxxxx> wrote in message
news:1129054804.931824.11630@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I recently installed a US Robotics V92 56k PCI Fax modem on Windows
> Small Business Server 2003. I can send faxes easily, and faxes that I
> send are received at their destination without error. Receiving faxes
> is a different matter, however. About 80% of incoming faxes show up
> with the status 'Partially Received' in the Fax Console. The server
> then routs the fax to our printer, and prints what it managed to
> receive. An example of the error message in the event log is as
> follows:
>
> An incoming fax could not be received due to a reception error. Only
> part of the incoming fax was received. Contact the sender and request
> that the fax be resent. File Name: C:\Documents and Settings\All
> Users\Application Data\Microsoft\Windows
> NT\MSFax\Queue\1C5CE7E08C7A5.tif. From: xxxxx. CallerId: . To: Brad's
> Office. Recovered Pages: 2. Total Pages: 3. Transmission time: 0:00:51.
> Device Name: U.S. Robotics V92 Fax PCI.
>
> I have set the baud rate on the modem to 9600 and disabled compression.
> I have also set it to answer after four rings. I have tried the
> Initialization String S10=255 &U3 &N8. I don't think it's a phone line
> problem; like I said, I can send faxes perfectly, and our old fax
> machine was using the same line and never had a problem receiving.
>
> Is there anything left that I can do to troubleshoot this problem other
> than get a new modem? And if I get another modem, which one is
> recommended? Unless I was looking in the wrong place (which is
> entirely possible), the US Robotics modem was the only Fax Modem on the
> Windows Server 2003 compatibility list.
>
.
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