RE: Error ID: 9548
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Mon, 10 Oct 2005 03:12:22 GMT
Hello SKC,
Thank you for posting to the SBS Newsgroup.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
I understand you got Event ID 9548 on the server. Also, you notice that the
deleted user's mailbox still existed in MailboxStore. If I have
misunderstood your concern, please let me know.
My reply is a bit long, so please take your time read through it first and
then perform the steps below:
1> For Event ID 9548, please see my following suggestions:
We need go to the Properties of the disabled account in Active Directory
Users and Computers (ADUC), and grant the SELF account "Associated External
Account" and "Full Mailbox Access" permissions (as KB 291151 described).
291151 Error Message "c1041723" When You Try to Run the Mailbox Cleanup
Agent
http://support.microsoft.com/?id=291151
However, if the "Associated external account" permission is currently owned
by an account that is undesirable or not valid, we must first remove the
permission on that account using what are listed in the "Removing the
"msExchMasterAccountSID" Attribute" section of KB 316047.
316047 XADM: Addressing Problems That Are Created When You Enable
ADC-Generated
http://support.microsoft.com/?id=316047
For your convenience, I have listed the complete steps below:
1. In the Active Directory Users and Computers (ADUC) snap-in, on the View
menu, click Advanced Features.
2. In the Properties of the disabled user object, click the Exchange
Advanced tab -> Mailbox Rights, and then search the list of accounts for
one that has the Associated External Account permission.
3. If no account has this permission, grant the SELF account Associated
External Account and Full Mailbox Access permissions.
The SELF account is available in all Windows 2000 domains. All SELF
accounts share a well known security identifier (SID) that is identical
across all domains. If the SELF account is not already listed in the
Permissions dialog box, you can add it by typing "SELF" (without the
quotation marks) as the account name.
Only one account at a time can have the Associated External Account
permission. If this permission is currently owned by an account that is
undesirable or not valid, you must remove the permission on that account
before you apply it to SELF. After removing the Associated External Account
permission from an account, exit all properties dialog boxes for the
disabled user object. (To do so, click OK, not Cancel, at each level.) You
must do this because changes to permissions are not applied immediately,
but only after you have exited the disabled user object''s properties. You
will be blocked from changing the owner of the Associated External Account
permission until you have closed and re-opened the properties of the object.
4. Reset the Associated External Account permission to SELF.
For more information, please refer to the Microsoft KB article below.
278966 Unable to Move or Log On to Exchange Resource Mailbox
http://support.microsoft.com/?id=278966
2> For your second question, you did nothing wrong in deleting the user
account. The problem here is that, in Exchange, if you delete a
user/mailbox, it is disconnected for a default period of 30 days (the
mailbox retention period), and you can reconnect it at any point during
that time. Deleting a mailbox does not mean that it is permanently deleted
from the information store database right away, only that it is flagged for
deletion. At the end of the mailbox retention period, the mailbox is
permanently deleted from the database.
To permanently delete the mailbox immediately, perform the following steps:
A. Click Start -> Programs -> Microsoft Exchange -> System manager.
B. Expand Servers -> ServerName -> First Storage Group -> Mailbox Store ->
Mailboxes.
C. Right-click Mailboxes, Run Cleanup Agent.
D. Find the mailbox to delete in the right pane, right-click on it and
click Purge.
References:
274343 How to Recover a Deleted Mailbox in Exchange
http://support.microsoft.com/?id=274343
261142 Exchange Mailboxes Are Displayed with a Red X
http://support.microsoft.com/?id=261142
Hope this information helps. If anything is unclear, please feel free to
let me know. I am looking forward to hearing from you!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>Thread-Topic: Error ID: 9548
>thread-index: AcXLJrl2omEEJNywSE+RTxiUWd1HQA==
>X-WBNR-Posting-Host: 83.104.194.213
>From: =?Utf-8?B?U2tj?= <Skc@xxxxxxxxxxxxxxxxxxxxxxxxx>
>Subject: Error ID: 9548
>Date: Fri, 7 Oct 2005 03:06:03 -0700
>Lines: 16
>Message-ID: <DC765D14-84BD-444F-810C-6D93E0F10F1E@xxxxxxxxxxxxx>
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>
>Disabled user /o=<domain>/ou=first administrative
>group/cn=Recipients/cn=<username> does not have a master account SID.
Please
>use Active Directory MMC to set an active account as this user's master
>account.
>
>For more information, click http://www.microsoft.com/contentredirect.asp.
>
>I keep getting the above in my Application log. I had disabled and then
>deleted the user, but in Exchange System Manager, Admin
>groups>Servers><domain-controller>>MailboxStore>Mailboxes, the user's
mailbox
>is still there.
>
>I remember when i deleted the user, there was a tick against "Mark the
>user's mailbox for deletion". Is this why I am getting these logs?
>
>skc
>
.
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