RE: Monitoring & Reporting email display name

Hi Nathan, thanks for the reply.

Your last post got me thinking and the problem isn't really a problem at
all. The reason it displays as adminstrator is because its one of our
internal servers and not a client's.

The email is sent from administrator@xxxxxxxxxxxxx which is in the GC and is
the administrator of our domain so listed in the directory as
'administrator'. Thats why its showing as administrator and not the company
name. If i send the usage report to an external address, it shows as
companyname.

Thanks for all your help though - we got there in the end.

Nick


""Nathan Liu [MSFT]"" wrote:

> Hi Nick,
>
> Thank you for your update.
>
> As you mentioned, this issue only occurs with one specific user account.
> Based on my knowledge, the issue happens to the OAB in Outlook Client Side.
>
> In general, when we are running in Cached Exchange Mode, we use the OAB
> instead of the GC for directory lookups. By default, Exchange updates the
> OAB once every 24hrs, so clients running Outlook 2003 in Cached Exchange
> Mode would not see any updates to the GAL until Exchange republishes the
> OAB or you can manually force Outlook to download the Address Book.
>
> Step 1: Download Address book
>
> 1. Open Outlook 2003.
> 2. Click Tools menu, point to Send/Receive and click Download Address Book??
> 3. Clear Download Changes since last Send/Receive checkbox.
> 4. Select Full Details.
> 5. Choose \Global Address List and click OK.
>
> Then verify the issue. If the issue persists, please continue with next
> step.
>
> Step 2: Create a new Profile
>
> A new profile is a new environment with new OST and OAB files for us to use
> Outlook. To create a new profile is only for a test to see if the problem
> is related to the corrupt profile of Outlook. Creating new profile will not
> do any damage to the old profile.
>
> You can refer to the following article in the Microsoft Knowledge Base (KB)
> for more information:
>
> 829918 How to create a new e-mail profile in Outlook 2003
> http://support.microsoft.com/?id=829918
>
> For additional information, please refer to the following Knowledge Base
> Article:
> How to configure how the Offline Address Book is downloaded when you use
> Outlook 2003 in Cached Exchange Mode
> http://support.microsoft.com/?id=823580
>
> Additionally, to attach a jpg or txt file to the reply, please refer to the
> below KB article to configure the Outlook Express (OE) for the SBS
> newsgroup, and navigate the appropriate post, click Reply Group button, and
> then click Attach button to attach the jpg or txt file in the reply.
>
> Note: Name of Internet news server - msnews.microsoft.com
> Newsgroup: microsoft.public.windows.server.sbs
>
> 171164 OLEXP: How to Configure Outlook Express for Internet News
> http://support.microsoft.com/?id=171164
>
> 171190 OLEXP: How to Subscribe to Newsgroups in Outlook Express
> http://support.microsoft.com/?id=171190
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Monitoring & Reporting email display name
> >thread-index: AcXLHp7NeBR2hLgmR66QTZRbI9EwLw==
> >X-WBNR-Posting-Host: 217.36.114.133
> >From: "=?Utf-8?B?Tmlja29udGhlbW92ZQ==?="
> <Nickonthemove@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <3181C2F3-A76D-4D4F-8681-DB4ACBAE829B@xxxxxxxxxxxxx>
> <$0To1XiyFHA.1360@xxxxxxxxxxxxxxxxxxxxx>
> <81D32F90-95BA-4D82-A3C5-70D96CCAD89F@xxxxxxxxxxxxx>
> <dTRhfOuyFHA.768@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Monitoring & Reporting email display name
> >Date: Fri, 7 Oct 2005 02:08:02 -0700
> >Lines: 308
> >Message-ID: <5482ECB0-021C-4EDE-AE8B-A54A4900BDA3@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159595
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Hi Nathan, thanks for your reply.
> >
> >The problem is with both the server performance and server usage reports
> >that are sent to my email address. The 'alerts' display as i need them to.
> >
> >The body of ALL the performance/usage reports is fine - it contains the
> >client company name and relevant details/information.
> >
> >The header is causing the problem but now only for one client. Emails
> >received from this client look like this:
> >
> >Administrator (display name)
> >Server Performance Report - SERVERNAME (subject)
> >
> >Instead of the display name showing as 'administrator' I want it to
> display
> >the 'company name' - like it does on all the others. As mentioned I tried
> >changing the key but it doesnt affect the header. It does change the body
> to
> >display the company name there though.
> >
> >Im using the web browser interface to post messages and I can't see a way
> of
> >inserting images, but if you can tell me how, i will post a screenshot.
> >
> >Nick
> >
> >
> >
> >""Nathan Liu [MSFT]"" wrote:
> >
> >> Hi Nick,
> >>
> >> Thank you for your update.
> >>
> >> As you mentioned, you have changed the 'RegisteredOrganisation' key for
> our
> >> clients and it worked for all but one. The one which didn't change is
> the
> >> one which sends with the display name 'Administrator' and no matter what
> i
> >> change the key to, it always uses this display name.
> >>
> >> To isolate this issue, please help me collect the following information:
> >>
> >> 1. What's the exact problem symptom? Please paste appropriate contents
> of
> >> the problematic 'usage/performance report' or 'Alert e-mail' in your
> reply.
> >>
> >> Note: Alternatively, you may make some screen shots of it, and attach it
> in
> >> your reply.
> >>
> >> 2. Did you refer to my previous reply to change the sender's 'Display
> >> name' for the Alert e-mail?
> >>
> >> I appreciate your time and cooperation. If anything is unclear, please
> feel
> >> free to let me know. I am looking forward to hearing from you.
> >>
> >> Best regards,
> >>
> >> Nathan Liu (MSFT)
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> ======================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> ======================================================
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: Monitoring & Reporting email display name
> >> >thread-index: AcXKUqplY5pCGKgbQua6KGBeTQ9zqA==
> >> >X-WBNR-Posting-Host: 217.36.114.133
> >> >From: "=?Utf-8?B?Tmlja29udGhlbW92ZQ==?="
> >> <Nickonthemove@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >References: <3181C2F3-A76D-4D4F-8681-DB4ACBAE829B@xxxxxxxxxxxxx>
> >> <$0To1XiyFHA.1360@xxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: RE: Monitoring & Reporting email display name
> >> >Date: Thu, 6 Oct 2005 01:48:04 -0700
> >> >Lines: 171
> >> >Message-ID: <81D32F90-95BA-4D82-A3C5-70D96CCAD89F@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159276
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Hi Nathan, thanks for your reply.
> >> >
> >> >I changed the 'RegisteredOrganisation' key for our clients and it
> worked
> >> for
> >> >all but one.
> >> >
> >> >The one which didn't change is the one which sends with the display
> name
> >> >'Administrator' and no matter what i change the key to, it always uses
> >> this
> >> >display name.
> >> >
> >> >I can't see why it should be different and don't know if its possible
> to
> >> >change it.
> >> >
> >> >Any ideas?
> >> >
> >> >Thanks again,
> >> >
> >> >Nick
> >> >
> >> >
> >> >""Nathan Liu [MSFT]"" wrote:
> >> >
> >> >> Hello Nick,
> >> >>
> >> >> Thank you for posting in the SBS newsgroup.
> >> >>
> >> >> Considering the current condition, please refer to the following
> >> >> information:
> >> >>
> >> >> 1. To change the ORG name in usage/performance report, you need to
> >> change
> >> >> the following key:
> >> >>
> >>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RegisteredOrganiza
> >> >> tion.
> >> >> This will also change the sender's 'Display name' in the
> >> usage/performance
> >> >> report.
> >> >>
> >> >> 2. If you want to change the sender's 'Display name' for the Alert
> >> e-mail:
> >> >>
> >> >> 1) Open up 'Health Monitor' from 'Administrative Tools'.
> >> >>
> >> >> 2) In the left pane, expand 'All Monitored Computers' -> 'Server
> name'
> >> ->
> >> >> Actions, and then right click 'Email xxx@xxxxxxxxxx' to choose
> >> Properties.
> >> >>
> >> >> NOTE: In SBS SP1, it's called 'Send e-mail with monitoring alert'.
.

Loading