RE: Cant connect in to server!

Hi Richard,

Thanks for updates.

The log file you paste to newsgroup is the RRAS wizard, we did not need
that log files for RWW issue. We access the RWW from internet only, we do
not need RRAS for RWW issue.

In order to isolate the issue, please help run telnet public ip address of
server 3389 and 4125 remotely to see what is the results paste them to
newsgroup.

Have you encountered problem when accessing RWW site or you only
encountered problem to access SBS server via RWW from internet? Please also
reproduce the issue and capture a screenshot and paste into newsgroup.

Thanks again for your effort, please understand that we need to get the
above information for troubleshoot the issue. I am glad to be of
assistance.



Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

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--------------------
| Thread-Topic: Cant connect in to server!
| thread-index: AcXKtZIp6QblpURpTvKVJSyMxdtatw==
| X-WBNR-Posting-Host: 62.252.128.17
| From: "=?Utf-8?B?UmljaGFyZCBHcmVpZw==?="
<RichardGreig@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <ADEC8DE1-93D6-4BF0-A494-B0B0E50826C2@xxxxxxxxxxxxx>
<RtATTwYxFHA.2080@xxxxxxxxxxxxxxxxxxxxx>
<4A0E8344-CBE7-49D0-8B64-FB903E8A4AF5@xxxxxxxxxxxxx>
<jt#XHDNyFHA.3020@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Cant connect in to server!
| Date: Thu, 6 Oct 2005 13:36:04 -0700
| Lines: 371
| Message-ID: <F5B74A25-766B-4B23-A054-B6CCA39F07D5@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
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| Importance: normal
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159439
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi,
|
| OK i dont have ISA installed at all.
| I have run CEICW Wizard a few times and that goes ok.
| Cant access remote web workplace from outside server, only internally.
|
| Richard
|
|
| 06/10/2005 10:27
| C:\Program Files\Microsoft Windows Small Business
| Server\Networking\RRASWiz\wizrras.dll, version 5.2.2651.0
| Calling CRRASCommit::CommitEx
| Calling CRRASCommit::ValidatePropertyBag
| pdispPPPBag->QueryInterface returned OK
| PropertyBag 2582c0
| Reading property value for enabling Remote Access returned OK
| bRemoteAccess = 1
| Reading property value for VPN returned OK
| bVPN = 1
| Reading property value for RAS returned OK
| bRAS = 0
| Calling CRRASCommit::ValidateVPNProperties
| Reading VPN Server Name returned OK
| VPN Server Name is iyfc.local
| Calling CRRASCommit::ValidateDHCPProperties
| Reading the static pool property returned OK
| Static pool property value is 1
| Reading the static IP range FROM returned OK
| FROM 192.168.0.40
| Reading the static IP range TO returned OK
| TO 192.168.0.100
| CRRASCommit::ValidateDHCPProperties returned OK
| CRRASCommit::ValidateVPNProperties returned OK
| CRRASCommit::ValidatePropertyBag returned OK
| pdispPPPBag->QueryInterface returned OK
| Pointer to the property bag 2582c0
| Calling CRRASCommit::CommitRRAS
| Arguments:
| PropertyBag 2582c0
| bRAS 0
| bVPN 1
| Getting the GUID of the private NIC returned OK
| Private NIC Guid is {BC29BF6C-6B53-4E80-BAB5-617037DCC302}
| Checking whether RRAS is already running returned OK
| RRAS already running
| Stopping RRAS returned OK
| Installing RRAS returned OK
| Dhcp server is not installed or not running on this box
| Reading static pool property returned OK
| Value of static pool property is 1
| Reading static IP range FROM returned OK
| FROM 192.168.0.40
| Reading static IP range TO returned OK
| TO 192.168.0.100
| Enabling static address pool returned OK
| Configuring ports returned OK
| Identifying the private NIC for RAS returned OK
| Setting the default authentication methods returned OK
| Disabling NETBIOS for RAS returned OK
| Changing RRAS startup type to automatic returned OK
| Configuring Remote Access Policy returned OK
| *** Starting RRAS service returned ERROR 80070420
| Specifying error location returned OK
| *** CRRASCommit::CommitRRAS returned ERROR 80070420
| *** CRRASCommit::CommitEx returned ERROR 80070420
|
|
|
| ""Charles Yang [MSFT]"" wrote:
|
| > Hi Richard,
| >
| > Thanks for updates.
| >
| > I am Charles the backup for Jenny.
| >
| > After checking your description, I think we need to gather more
information
| > for troubleshooting.
| >
| > 1. Do you have ISA installed on your SBS 2003?
| > 2. Please rerun CEICW to make sure that the port 3389 and 4125 is
published
| > correctly, you can refer to the KB article for further information:
Please
| > note that if you have router installed on the SBS 2003, please make
sure
| > that 3389 and 4125 port is opened on the router.
| >
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| > 3. Just as Jenny explained, you can try to telnet the SBS server to see
if
| > the port is opened correctly.
| >
| > Run telnet SBS server public IP address :4125 and telnet SBS public IP
| > address 3389 on the command line and paste the results to the newsgroup.
| >
| > 4. Have you encountered any problem when access website on SBS 2003
such
| > as RWW and OWA.
| >
| > I appreciate your understanding, please perform steps above and gather
| > information to paste here. I am glad to be of assistance.
| >
| >
| >
| > Best regards,
| >
| > Charles Yang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ======================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Cant connect in to server!
| > | thread-index: AcXIatT84nd7YYEOSs+WiWie3rOvTQ==
| > | X-WBNR-Posting-Host: 62.252.128.15
| > | From: "=?Utf-8?B?UmljaGFyZCBHcmVpZw==?="
| > <RichardGreig@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <ADEC8DE1-93D6-4BF0-A494-B0B0E50826C2@xxxxxxxxxxxxx>
| > <RtATTwYxFHA.2080@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Cant connect in to server!
| > | Date: Mon, 3 Oct 2005 15:36:01 -0700
| > | Lines: 208
| > | Message-ID: <4A0E8344-CBE7-49D0-8B64-FB903E8A4AF5@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| > | Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA02.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:158370
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi,
| > |
| > | Thanks for reply and adivce!
| > |
| > | Just to give you a more fuller idea of whats happening.
| > |
| > | I cant connect to the server from the outside. I try and ping the IP
| > | and it times out. So cant even get the remote page up.
| > |
| > | It happened after installing windows server 2003 service pack 1
| > | Have since installed all updates and the same has happened.
| > |
| > | All client pc's are windows 2000
| > |
| > | I am getting an event id 1016 dcom error in viewer now.
| > |
| > | Hope that helps more,
| > | need any other info let me know
| > |
| > | Thanks
| > |
| > | Richard
| > |
| > |
| > |
| > |
| > | ""Jenny wu [MSFT]"" wrote:
| > |
| > | > Hi Richard,
| > | >
| > | > Thanks for posting here!
| > | >
| > | > For your description, I understand that you can not access server
| > remotely
| > | > through RWW or PC Anywhere. If I am off base, please don't hesitate
to
| > let
| > | > me know.
| > | >
| > | > Before we go further, please kindly help me collect some
information to
| > | > isolate the issue:
| > | >
| > | > 1. Could you access internal client workstations through RWW
remotely?
| > Or
| > | > all users can not access internal workstations remotely?
| > | > 2. When users connected to internal computer, what error you got?
Could
| > you
| > | > give me the accurate error information and help me catch a screen
shot
| > when
| > | > the issue happened?
| > | > To make a screen shot:
| > | >
| > | > A. Press Alt + Pr Scrn to capture a screen shot.
| > | > B. From Start, go to Run, enter pbrush in the Open box, and then
click
| > OK.
| > | > C. Use Ctrl + V to paste the screen shot to the canvas.
| > | > D. From the File menu, go to Save and save as a JPG file.
| > | > Please send the file to my mailboxes: v-yanniw@xxxxxxxxxxxxx
| > | >
| > | > 3. Did the issue happen after you apply SBS SP1? Have you installed
ISA
| > on
| > | > the server box? Have you installed router or hardware firewall
outside
| > the
| > | > SBS network?
| > | > 4. Could you find any error event log related the issue? If yes,
please
| > the
| > | > detail error information on the newsgroup or send to my mailbox.
| > | >
| > | > 5. Please try to setup RDP connection from internet using
| > https://IP(public
| > | > IP address)/remote, how about the result?
| > | >
| > | > 6. Please test the issue using another computer from another
internet
| > | > location, how about the result?
| > | >
| > | > 7. Please try to run command "telnet IP:4125" (no quota marks) in
| > command
| > | > prompt and paste the result in the newsgroup.
| > | >
| > | > Based on my experience, the issue generally caused by firewall or
| > router
| > | > configurations.
| > | >
| > | > If you have installed router outside the SBS 2003 network, please
| > double
| > | > check to make sure the incoming TCP port 4125 is opened on your
router
| > or
| > | > hardware firewall.
| > | >
| > | > If you have installed ISA on the server box, please carefully check
the
| > | > following KB article to find scenario resolution:
| > | >
| > | > 828053 ISA Server prevents connection to a remote desktop when you
| > connect
| > | > http://support.microsoft.com/?id=828053
| > | >
| > | > If it does not work, based on my experience this issue can occur if
you
| > are
| > | > using a Windows XP SP2 computer to connect from. Windows XP SP2 has
a
| > | > pop-up stopper which will block the Web RDP session.
| > | >
| > | > In Internet Explorer on the workstation you are connecting from, go
to
| > | > Tools, Internet Options, then click on the Privacy tab, remove the
| > check
| > | > for Block pop-ups. Close and reopen IE and check if you can connect
| > now. If
| > | > you have third party pop-up stopper software installed, please also
| > disable
| > | > it.
| > | >
| > | > If the problem persists, I would suggest you to disable the
firewall
| > and
| > | > third-party antivirus system and then, use the following steps to
reset
| > IE
| > | > settings on the workstation and try again.
| > | >
| > | > 1. Open Internet Explorer. Click Tools -> Internet Options
| > | > 2. In the General tab, please click the Settings button
| > | > 3. Please click the View Files button and then, delete all files in
| > this
| > | > fold and close it.
| > | > 4. Please click the View Objects button and then, delete all files
in
| > this
| > | > fold and close it.
| > | > 5. Click OK
| > | > 6. Please select Security tab in the Internet Options dialog box.
Click
| > the
| > | > Default button and click Apply
| > | > 7. Please select Programs tab in the Internet Options dialog box.
Click
| > the
| > | > Reset Web Settings button and click Yes.
| > | > 8. Please select Advanced tab in the Internet Options dialog box.
Click
| > the
| > | > Restore Defaults button and click the Apply button.
| > | > 9. Please uncheck the "Enable third-party browser extensions
(requires
| > | > restart)" check box under the Browsing item in the Advanced tab.
| > | > 10. Restart your computer as required.
| > | >
| > | > Try to test, how about the result?
| > | >
| > | > If the issue persists, please try to add the internal IP address to
| > HOSTS
| > | > file in the server box (C:\Windows\System32\Drivers\ETC\HOSTS),
such as:
| > | >
| > | > 127.0.0.1 localhost
| > | > XX.XX.XX.XX(IP address) servername
| > | >
| > | > Try to test again, how about the result?
| > | >
| > | > For your reference:
| > | > 886209 Users cannot connect to remote desktops by using the Windows
| > Small
| > | > http://support.microsoft.com/?id=886209
| > | >
| > | > 825763 How to configure Internet access in Windows Small Business
| > Server
| > | > 2003
| > | > http://support.microsoft.com/?id=825763
| > | >
| > | > 867483 How to configure networks in ISA Server 2004
| > | > http://support.microsoft.com/?id=867483
| > | >
| > | > I appreciate you time and efforts to perform test. I am currently
| > standing
| > | > by for you test result. I am always happy to be of further
assistance.
| > | >
| > | > Have a nice day!
| > | >
| > | > Best Regards,
| > | >
| > | > Jenny Wu
| > | > Microsoft CSS Online Newsgroup Support
| > | > Get Secure! - www.microsoft.com/security
| > | > ======================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
|

.

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