RE: Monitoring & Reporting email display name

Hi Nick,

Thank you for your update.

As you mentioned, this issue only occurs with one specific user account.
Based on my knowledge, the issue happens to the OAB in Outlook Client Side.

In general, when we are running in Cached Exchange Mode, we use the OAB
instead of the GC for directory lookups. By default, Exchange updates the
OAB once every 24hrs, so clients running Outlook 2003 in Cached Exchange
Mode would not see any updates to the GAL until Exchange republishes the
OAB or you can manually force Outlook to download the Address Book.

Step 1: Download Address book

1. Open Outlook 2003.
2. Click Tools menu, point to Send/Receive and click Download Address Book??
3. Clear Download Changes since last Send/Receive checkbox.
4. Select Full Details.
5. Choose \Global Address List and click OK.

Then verify the issue. If the issue persists, please continue with next
step.

Step 2: Create a new Profile

A new profile is a new environment with new OST and OAB files for us to use
Outlook. To create a new profile is only for a test to see if the problem
is related to the corrupt profile of Outlook. Creating new profile will not
do any damage to the old profile.

You can refer to the following article in the Microsoft Knowledge Base (KB)
for more information:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

For additional information, please refer to the following Knowledge Base
Article:
How to configure how the Offline Address Book is downloaded when you use
Outlook 2003 in Cached Exchange Mode
http://support.microsoft.com/?id=823580

Additionally, to attach a jpg or txt file to the reply, please refer to the
below KB article to configure the Outlook Express (OE) for the SBS
newsgroup, and navigate the appropriate post, click Reply Group button, and
then click Attach button to attach the jpg or txt file in the reply.

Note: Name of Internet news server - msnews.microsoft.com
Newsgroup: microsoft.public.windows.server.sbs

171164 OLEXP: How to Configure Outlook Express for Internet News
http://support.microsoft.com/?id=171164

171190 OLEXP: How to Subscribe to Newsgroups in Outlook Express
http://support.microsoft.com/?id=171190

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: Monitoring & Reporting email display name
>thread-index: AcXLHp7NeBR2hLgmR66QTZRbI9EwLw==
>X-WBNR-Posting-Host: 217.36.114.133
>From: "=?Utf-8?B?Tmlja29udGhlbW92ZQ==?="
<Nickonthemove@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <3181C2F3-A76D-4D4F-8681-DB4ACBAE829B@xxxxxxxxxxxxx>
<$0To1XiyFHA.1360@xxxxxxxxxxxxxxxxxxxxx>
<81D32F90-95BA-4D82-A3C5-70D96CCAD89F@xxxxxxxxxxxxx>
<dTRhfOuyFHA.768@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Monitoring & Reporting email display name
>Date: Fri, 7 Oct 2005 02:08:02 -0700
>Lines: 308
>Message-ID: <5482ECB0-021C-4EDE-AE8B-A54A4900BDA3@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159595
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi Nathan, thanks for your reply.
>
>The problem is with both the server performance and server usage reports
>that are sent to my email address. The 'alerts' display as i need them to.
>
>The body of ALL the performance/usage reports is fine - it contains the
>client company name and relevant details/information.
>
>The header is causing the problem but now only for one client. Emails
>received from this client look like this:
>
>Administrator (display name)
>Server Performance Report - SERVERNAME (subject)
>
>Instead of the display name showing as 'administrator' I want it to
display
>the 'company name' - like it does on all the others. As mentioned I tried
>changing the key but it doesnt affect the header. It does change the body
to
>display the company name there though.
>
>Im using the web browser interface to post messages and I can't see a way
of
>inserting images, but if you can tell me how, i will post a screenshot.
>
>Nick
>
>
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hi Nick,
>>
>> Thank you for your update.
>>
>> As you mentioned, you have changed the 'RegisteredOrganisation' key for
our
>> clients and it worked for all but one. The one which didn't change is
the
>> one which sends with the display name 'Administrator' and no matter what
i
>> change the key to, it always uses this display name.
>>
>> To isolate this issue, please help me collect the following information:
>>
>> 1. What's the exact problem symptom? Please paste appropriate contents
of
>> the problematic 'usage/performance report' or 'Alert e-mail' in your
reply.
>>
>> Note: Alternatively, you may make some screen shots of it, and attach it
in
>> your reply.
>>
>> 2. Did you refer to my previous reply to change the sender's 'Display
>> name' for the Alert e-mail?
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Monitoring & Reporting email display name
>> >thread-index: AcXKUqplY5pCGKgbQua6KGBeTQ9zqA==
>> >X-WBNR-Posting-Host: 217.36.114.133
>> >From: "=?Utf-8?B?Tmlja29udGhlbW92ZQ==?="
>> <Nickonthemove@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <3181C2F3-A76D-4D4F-8681-DB4ACBAE829B@xxxxxxxxxxxxx>
>> <$0To1XiyFHA.1360@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: Monitoring & Reporting email display name
>> >Date: Thu, 6 Oct 2005 01:48:04 -0700
>> >Lines: 171
>> >Message-ID: <81D32F90-95BA-4D82-A3C5-70D96CCAD89F@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:159276
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi Nathan, thanks for your reply.
>> >
>> >I changed the 'RegisteredOrganisation' key for our clients and it
worked
>> for
>> >all but one.
>> >
>> >The one which didn't change is the one which sends with the display
name
>> >'Administrator' and no matter what i change the key to, it always uses
>> this
>> >display name.
>> >
>> >I can't see why it should be different and don't know if its possible
to
>> >change it.
>> >
>> >Any ideas?
>> >
>> >Thanks again,
>> >
>> >Nick
>> >
>> >
>> >""Nathan Liu [MSFT]"" wrote:
>> >
>> >> Hello Nick,
>> >>
>> >> Thank you for posting in the SBS newsgroup.
>> >>
>> >> Considering the current condition, please refer to the following
>> >> information:
>> >>
>> >> 1. To change the ORG name in usage/performance report, you need to
>> change
>> >> the following key:
>> >>
>>
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RegisteredOrganiza
>> >> tion.
>> >> This will also change the sender's 'Display name' in the
>> usage/performance
>> >> report.
>> >>
>> >> 2. If you want to change the sender's 'Display name' for the Alert
>> e-mail:
>> >>
>> >> 1) Open up 'Health Monitor' from 'Administrative Tools'.
>> >>
>> >> 2) In the left pane, expand 'All Monitored Computers' -> 'Server
name'
>> ->
>> >> Actions, and then right click 'Email xxx@xxxxxxxxxx' to choose
>> Properties.
>> >>
>> >> NOTE: In SBS SP1, it's called 'Send e-mail with monitoring alert'.
>> >>
>> >> 3) Switch to the 'Details' tab and then change the data in the 'From'
>> data.
>> >>
>> >> 4) For example, you may want to change the value data from
>> >>
>> >> "Old Company" Administrator@xxxxxxxxxxxxxxxx
>> >>
>> >> To
>> >>
>> >> "New Company" Administrator@xxxxxxxxxxxxxxxx
>> >>
>> >> I appreciate your time and cooperation. If anything is unclear,
please
>> feel
>> >> free to let me know. I am looking forward to hearing from you.
>> >>
>> >> Best regards,
>> >>
>> >> Nathan Liu (MSFT)
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: Monitoring & Reporting email display name
>> >> >thread-index: AcXJhrPyinZDKtv0S7GnaU9/+QQUvQ==
>> >> >X-WBNR-Posting-Host: 217.36.114.133
>> >> >From: "=?Utf-8?B?Tmlja29udGhlbW92ZQ==?="
>> >> <Nickonthemove@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: Monitoring & Reporting email display name
>> >> >Date: Wed, 5 Oct 2005 01:28:03 -0700
>> >> >Lines: 53
>> >> >Message-ID: <3181C2F3-A76D-4D4F-8681-DB4ACBAE829B@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:158886
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >I have a problem with my clients who i have updated to SBS2003 SP1.
>> >> >
>> >> >Previously I received emails from Monitoring and Reporting that
would
>> look
>> >> >like this:
>> >> >
>> >> >COMPANY NAME (as the name of the email sender)
>> >> >Server Performance Report - SERVERNAME
>> >> >
>> >> >Now they are harder to distinguish, as they read:
>> >> >
>> >> >ADMINISTRATOR or SERVERNAME
>> >> >Server Performance Report - SERVERNAME
>> >> >
>> >> >Does anyone know of a registry key to change that will revert the
email
>> >> >header to what it used to be? I tried changing the
>> RegisteredOrganisation
>> >> >key as suggested in a post for a similar problem (see paste below),
but
>> it
>> >> >only changes the email body and not the header.
>> >> >
>> >> >Any suggestions appreciated.
>> >> >
>> >> >Thanks,
>> >> >
>> >> >Nick
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >"Steve Foster [SBS MVP]" wrote:
>> >> >
>> >> >> SBS 2003 User wrote:
>> >> >>
>> >> >> >Hi,
>> >> >> >
>> >> >> >Just installed Service Pack 1 on one of my Small Business Server
>> 2003
>> >> >> >Standard Edition client servers. Everything seems to have gone
>> >> smoothly
>> >> >> >with all of the updates except for one small thing. Now, when
the
>> >> server
>> >> >> >sends out its morning Server Performance Report to my email
address,
>> it
>> >> >> >does not give the heading of the client but only states "Server
>> >> >> >Performance Report for Sbserver", where Sbserver is the name of
the
>> >> >> >specific Small Business Server reporting. It used to say "Server
>> >> >> >Performance Report for ABC Client". It is very important that
each
>> >> >> >client's server report be delineated from each other based on the
>> many
>> >> >> >different clients I receive these reports from each morning...
>> >> >>
>> >> >> The RegisteredOwner and RegisteredOrganization keys in the
>> >> >> SmallBusinessServer section of the registry get wiped out by SP1.
>> Re-set
>> >> >> them and the old behaviour will return.
>> >> >>
>> >> >> --
>> >> >> Steve Foster [SBS MVP]
>> >> >> ---------------------------------------
>> >> >> MVPs do not work for Microsoft. Please reply only to the
newsgroups.
>> >> >>
>> >> >
>> >>
>> >>
>> >
>>
>>
>

.