Re: DNS and Exchange issues
- From: v-natliu@xxxxxxxxxxxxxxxxxxxx ("Nathan Liu [MSFT]")
- Date: Fri, 30 Sep 2005 06:36:56 GMT
Hi Skip,
Thank you for your email and the detailed update.
I'm so sorry, I don't provide my exact email address to you. Thanks for
understanding. I have checked the log files, and found the following
information:
1. There is not any error message in the icwlog.txt file.
2. There are many Event ID: 9175, Source: MSExchangeSA; Event ID: 8197,
Source: MSExchangeFBPublish in the Application Log.
Typically event 9175 is logged when information store is not mounted. For
the Event 8197, based on my research, this issue can occur if the Exchange
computer try to contact other Exchange server, however it is unable to
contact in the domain, because there are only one Exchange server in SBS
2k3 domain. The wrong behavior could be that the DNS information is not
correct.
3. There are many Event ID: 8003, Source: MRxSmb; Event ID: 1010, Source:
DhcpServer; Event ID: 1016, Source: DhcpServer; Event ID: 1014, Source:
DhcpServer in the System Log.
Event ID: 8003, Source: MRxSmb
=====================
This event log indicates that the DMZ computer tries to announce itself as
a domain master browser; however, your SBS 2K should already be a domain
master browser which cause some conflict during the election.
I will suggest that you disable the browser feature on DMZ to avoid
conflict:
a. In the services.msc, stop the ''Comptuer Browser'' service and change
its STartup type to ''Disabled''.
b. Access the registry key ''HKEY_LOCAL_MACHINE \SYSTEM \CurrentControlSet
\Services \Browser \Parameters'', and then make the following modifications:
1) MaintainServerList set to No
2) IsDomainMaster set to No.
Restart the System and check if the browser event is still logged.
Event ID: 1010, Source: DhcpServer; Event ID: 1016, Source: DhcpServer;
Event ID: 1014, Source: DhcpServer
=======================================================================
This can happen if some Anti-virus or Backup program is scanning the dhcp
folder. Exclude the %systemroot%\System32\dhcp folder from the backup and
the antivirus software.
4. As you mentioned, the "priv1.edb" database had a dirty shutdown in the
eseutil /mh test. The pub1.edb database was a clean shutdown. Considering
the current condition, please refer to the following information:
1) Use the Eseutil utility (Eseutil.exe)
to determine whether the databases are in a consistent state or in an
inconsistent state. A consistent state is the same as a <clean shutdown>
state. An inconsistent state is the same as a <dirty shutdown> state. To
determine whether the databases are in a consistent state or in an
inconsistent state, follow these steps:
a. Make sure that the databases in the storage group are dismounted.
b. Change to the C:\Program Files\Exchsrvr\Bin folder, and then run the
eseutil /mh command by using the following syntax:
eseutil /mh "C:\Program Files\Exchsrvr\Mdbdata\<Database>.edb"Note This
step assumes that you installed Exchange 2000 on drive C. This step also
assumes that you are running Exchange 2000 in the Program
Files\Exchsrvr\Bin folder and that the .edb files are in the Program
Files\Exchsrvr\Mdbdata folder. If you have performed an upgrade, the
database files might be located in the C:\Exchsrvr\Mdbdata folder. If you
have multiple storage groups, the database files might be located in a
folder that is different from the Mdbdata folder.
c. In the output results, locate the output line that is labeled "State."
If the database state is consistent, you will see "State: Clean Shutdown."
If the database is inconsistent, you will see "State: Dirty Shutdown."
For additional information about where to find the Eseutil utility, click
the following article number to view the article in the Microsoft Knowledge
Base:
170091 XADM: Location of the Eseutil Utility
http://support.microsoft.com/?id=170091
For additional information about Eseutil command line switches, click the
following article number to view the article in the Microsoft Knowledge
Base:
317014 XADM: Exchange 2000 Server Eseutil Command Line Switches
http://support.microsoft.com/?id=317014
2) If the databases are consistent, move all the log files out of the
folder where your database files are located, and then mount the stores.
The folder where your database files are located is typically the
Exchsrvr\Mdbdata folder. As with any situation where a log file has been
corrupted, some data loss will occur.
3) If the databases are inconsistent, you can try to perform a soft
recovery of the files. Important To perform a soft recovery, you must stop
the Microsoft Exchange Information Store service. When the Information
Store service is stopped, all users who have their mailboxes stored on the
server will not be able to send and receive mail.
To perform a soft recovery of the files, follow these steps:
a. Click "Start", point to "Programs", point to "Administrative Tools",
and then click "Services".
b. Locate and then right-click the "Microsoft Exchange Information Store"
service, click "Stop", and wait for the Information Store service to stop.
c. At the command prompt, change to the folder where the database and the
log files are located. For example, change to the C:\Program
Files\Exchsrvr\Mdbdata folder.
d. Run the following command in the folder where the database and the log
files are located:
"C:\Program Files\Exchsrvr\Bin\Eseutil" /r E00Note Replace <E00> with
the three-character log file base name.
For additional information about the soft recovery procedure, click the
following article number to view the article in the Microsoft Knowledge
Base:
313184 How to recover the information store on Exchange 2000 in a single
site
http://support.microsoft.com/?id=313184
4) If the soft recovery is unsuccessful, you can try to perform a recovery
of the Exchange database by restoring from a backup. The databases in the
storage group must remain dismounted if you try to restore from a backup.
Note If you enabled circular logging for the storage group that the
inconsistent database is located in, you can only recover the data that was
in the database when you performed the last working full backup. To
determine if circular logging is enabled, right-click the storage group,
click "Properties", and then view the status of the "Enable Circular
Logging" check box.
- If you restore the databases from an online backup, only replay
transaction logs that are older than the log file that is corrupted.
For additional information about how to restore Exchange from an online
backup, click the following article number to view the article in the
Microsoft Knowledge Base:
232938 The "Last Backup Set" Check Box and Hard Recovery in Exchange
http://support.microsoft.com/?id=232938
- If you restore the databases from an offline backup, empty the database
log folders and the transaction log folders. Only restore the .edb files
and the .stm files.
For additional information about offline backup and restore procedures
for Exchange, click the following article number to view the article in the
Microsoft Knowledge Base:
296788 Offline Backup and Restoration Procedures for Exchange
http://support.microsoft.com/?id=296788
5) If there are no backups available that you can use and if the database
remains in an inconsistent state, you can try to repair your databases by
using the eseutil /p command.
Note If you use the eseutil /p command, you may lose some Exchange 2000
data. The command is a hard command. A hard command is also known as a
forcible-state recovery command. Microsoft recommends that you use this
command only if the public information store or the private information
store does not return to a consistent state after you perform the steps
that are described earlier in this article.
For additional information about the ramifications of using the eseutil /p
command, click the following article number to view the article in the
Microsoft Knowledge Base:
259851 Ramifications of running the eseutil /p or edbutil /d /r command
http://support.microsoft.com/?id=259851
For additional information about how to use the eseutil /p command, click
the following article number to view the article in the Microsoft Knowledge
Base:
313184 How to recover the information store on Exchange 2000 in a single
site
http://support.microsoft.com/?id=313184
More information on this issue, please refer to the following article;
301438 You cannot mount a database because there is a corrupted transaction
log
http://support.microsoft.com/?id=301438
I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.
Best regards,
Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "Skip Shean" <skipshean@xxxxxxxxxxxx(donotspam)>
>References: <#5tuervvFHA.3556@xxxxxxxxxxxxxxxxxxxx>
<SJa5rW0vFHA.768@xxxxxxxxxxxxxxxxxxxxx>
<u8vl6FFwFHA.3688@xxxxxxxxxxxxxxxxxxxx>
<VX#L1knwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
<OErtFKuwFHA.596@xxxxxxxxxxxxxxxxxxxx>
<h9wTLb0wFHA.2080@xxxxxxxxxxxxxxxxxxxxx>
>Subject: Re: DNS and Exchange issues
>Date: Wed, 28 Sep 2005 14:23:46 -0500
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>
>Nathan,
>
>I have gotten too frustrated trying to find a solution...so I hit it with
a
>hammer and just deleted and respawned a new EDB for Exchange. I have
access
>to OWA again and on the web things appear to be working.
>
>What's strange now is, despite the store being mounted and the Exchange
>services all started, I still get the email config error in the CEICW, so
>I'm concerned that I am going to continue to experience this problem going
>forward. Any ideas on what is going on?
>
>Also, I want to get you these log files, but I still don't have the right
>email address for you...
>
>Skip
>
>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>news:h9wTLb0wFHA.2080@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi Skip,
>>
>> Thank you for your update.
>>
>> 1. As you mentioned, since there is no number or other identifer on the
>> error window, when you were running the CEICW. Please locate the
>> icwlog.txt
>> file from the c:\program files\Microsoft Windows Small Business
>> Server\Support folder, then send it to my mailbox.
>>
>> 2. Please run 'eventvwr.exe' (without the quotation marks) on the
command
>> prompt on the SBS 2003 Server, right-click Application and select "Save
>> Log
>> File As" to a location, then send it to me. (Note: you may also do the
>> same process for the System, DNS Server, or other nodes)
>>
>> 3. For the Event error "MSExchangeSA, error #9175 (MAPI error)", these
>> messages cannot indicate errors of the server because they only occurred
>> during a store restarting (this is an expected behavior). The MAPI call
>> 'OpenMsgStore' failed with the following error: The Microsoft Exchange
>> Server computer is not available. Either there are network problems or
the
>> Microsoft Exchange Server computer is down for maintenance. The MAPI
>> provider failed. Microsoft Exchange Server Information Store ID no:
>> 8004011d-0526-00000000.
>>
>> 4. There is a tool called OST2PST. You can use it to convert the orphan
>> OST file.
>> Important: Make a copy of the current OST file before you do anything on
>> it.
>>
>> OST2PST v3.0
>> http://www.amrein.com/EWORLD/soft134.htm
>>
>> Another tool can be found on the following Web site:
>> http://www.officerecovery.com/exchange/index.htm
>>
>> NOTE: This response contains a reference to a third party World Wide Web
>> site. Microsoft is providing this information as a convenience to you.
>> Microsoft does not control these sites and has not tested any software or
>> information found on these sites; therefore, Microsoft cannot make any
>> representations regarding the quality, safety, or suitability of any
>> software or information found there. There are inherent dangers in the
use
>> of any software found on the Internet, and Microsoft cautions you to make
>> sure that you completely understand the risk before retrieving any
>> software
>> from the Internet.
>>
>> 5. For the error "c1041724 - "An internal processing error has
occurred"
>> when you try to mount the Database store, you may refer to the following
>> KB
>> article:
>>
>> 294318 C1041724 Error Occurs When You Try to Mount a Database
>> http://support.microsoft.com/?id=294318
>>
>> 6. Use the Eseutil utility (Eseutil.exe) to determine whether the
>> databases are in a consistent state or in an inconsistent state. A
>> consistent state is the same as a <clean shutdown> state. An inconsistent
>> state is the same as a <dirty shutdown> state. To determine whether the
>> databases are in a consistent state or in an inconsistent state, follow
>> these steps:
>>
>> a. Make sure that the databases in the storage group are dismounted.
>>
>> b. Change to the C:\Program Files\Exchsrvr\Bin folder, and then run the
>> eseutil /mh command by using the following syntax:
>>
>> eseutil /mh "C:\Program Files\Exchsrvr\Mdbdata\<Database>.edb"Note This
>> step assumes that you installed Exchange 2000 on drive C. This step also
>> assumes that you are running Exchange 2000 in the Program
>> Files\Exchsrvr\Bin folder and that the .edb files are in the Program
>> Files\Exchsrvr\Mdbdata folder. If you have performed an upgrade, the
>> database files might be located in the C:\Exchsrvr\Mdbdata folder. If
you
>> have multiple storage groups, the database files might be located in a
>> folder that is different from the Mdbdata folder.
>>
>> c. In the output results, locate the output line that is labeled "State."
>> If the database state is consistent, you will see "State: Clean
>> Shutdown."
>> If the database is inconsistent, you will see "State: Dirty Shutdown."
>>
>>
>> For additional information about where to find the Eseutil utility, click
>> the following article number to view the article in the Microsoft
>> Knowledge
>> Base:
>>
>>
>>
>> 170091 XADM: Location of the Eseutil Utility
>> http://support.microsoft.com/?id=170091
>>
>> For additional information about Eseutil command line switches, click the
>> following article number to view the article in the Microsoft Knowledge
>> Base:
>>
>> 317014 XADM: Exchange 2000 Server Eseutil Command Line Switches
>> http://support.microsoft.com/?id=317014
>>
>>
>> 7. If the databases are consistent, move all the log files out of the
>> folder where your database files are located, and then mount the stores.
>> The folder where your database files are located is typically the
>> Exchsrvr\Mdbdata folder. As with any situation where a log file has been
>> corrupted, some data loss will occur.
>>
>>
>> 8. If the databases are inconsistent, you can try to perform a soft
>> recovery of the files. Important To perform a soft recovery, you must
>> stop
>> the Microsoft Exchange Information Store service. When the Information
>> Store service is stopped, all users who have their mailboxes stored on
the
>> server will not be able to send and receive mail.
>>
>> To perform a soft recovery of the files, follow these steps:
>>
>> a. Click "Start", point to "Programs", point to "Administrative Tools",
>> and then click "Services".
>>
>> b. Locate and then right-click the "Microsoft Exchange Information Store"
>> service, click "Stop", and wait for the Information Store service to
stop.
>>
>> c. At the command prompt, change to the folder where the database and
the
>> log files are located. For example, change to the C:\Program
>> Files\Exchsrvr\Mdbdata folder.
>>
>> d. Run the following command in the folder where the database and the log
>> files are located:
>>
>> "C:\Program Files\Exchsrvr\Bin\Eseutil" /r E00Note Replace <E00> with
>> the three-character log file base name.
>>
>>
>>
>> For additional information about the soft recovery procedure, click the
>> following article number to view the article in the Microsoft Knowledge
>> Base:
>>
>>
>>
>> 313184 How to recover the information store on Exchange 2000 in a single
>> site
>> http://support.microsoft.com/?id=313184
>>
>>
>> 9. If the soft recovery is unsuccessful, you can try to perform a
recovery
>> of the Exchange database by restoring from a backup. The databases in
the
>> storage group must remain dismounted if you try to restore from a backup.
>>
>> Note If you enabled circular logging for the storage group that the
>> inconsistent database is located in, you can only recover the data that
>> was
>> in the database when you performed the last working full backup. To
>> determine if circular logging is enabled, right-click the storage group,
>> click "Properties", and then view the status of the "Enable Circular
>> Logging" check box.
>>
>> - If you restore the databases from an online backup, only replay
>> transaction logs that are older than the log file that is corrupted.
>>
>> For additional information about how to restore Exchange from an online
>> backup, click the following article number to view the article in the
>> Microsoft Knowledge Base:
>>
>>
>>
>> 232938 The "Last Backup Set" Check Box and Hard Recovery in Exchange
>> http://support.microsoft.com/?id=232938
>>
>>
>> - If you restore the databases from an offline backup, empty the database
>> log folders and the transaction log folders. Only restore the .edb files
>> and the .stm files.
>>
>> For additional information about offline backup and restore procedures
>> for Exchange, click the following article number to view the article in
>> the
>> Microsoft Knowledge Base:
>>
>>
>>
>> 296788 Offline Backup and Restoration Procedures for Exchange
>> http://support.microsoft.com/?id=296788
>>
>> I appreciate your time and cooperation. If anything is unclear, please
>> feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Skip Shean" <skipshean@xxxxxxxxxxxx(donotspam)>
>>>References: <#5tuervvFHA.3556@xxxxxxxxxxxxxxxxxxxx>
>> <SJa5rW0vFHA.768@xxxxxxxxxxxxxxxxxxxxx>
>> <u8vl6FFwFHA.3688@xxxxxxxxxxxxxxxxxxxx>
>> <VX#L1knwFHA.780@xxxxxxxxxxxxxxxxxxxxx>
>>>Subject: Re: DNS and Exchange issues
>>>Date: Mon, 26 Sep 2005 16:37:38 -0500
>>>Lines: 462
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>Message-ID: <OErtFKuwFHA.596@xxxxxxxxxxxxxxxxxxxx>
>>>Newsgroups: microsoft.public.windows.server.sbs
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>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:156645
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>Nathan,
>>>
>>>No worries. Thanks for your follow up and your assistance on this really
>>>massive problem. I look forward to your take on this. Answers to your
>>>questions below.
>>>
>>>Skip
>>>
>>>1.) The error I get on completion of the CEICW is a red "X" next to
>>>configuration" and an : "An error occured while configuring a component.
>>>To continue the wizard and configure remaining components, click OK. To
>> end
>>>the wizard without configuring the remaining components, click cancel."
>>>There is no number or other identifer on the error window.
>>>
>>>2.) In the application event log, there are LOTS of errors. Most seem to
>> be
>>>in the MSExchangeSA, error #9175 (MAPI error). I was searching around in
>>>the MSFT KB over the weekend, and have determined that there is an
>>>inconsistency in the exchange DB (using ESEUTIL from the command line.
>>>Tried to verify, then ultimately repair, the DB, neither of which
worked).
>>>The Exchange message store is not mounted, and I can't seem to get it
>>>mounted no matter what I try.
>>>
>>>(From everything I read, it appears that once the Exchange DB is
unstable,
>>>it's only a matter of time before it's gone. All I'd like to do is find
a
>>>way to convert the OST files to PST, if possible, so people don't lose
>> their
>>>contacts and calendars. If they lost their emails, it'd be unfortunate,
>> but
>>>not as bad as the contacts/calendars.)
>>>
>>>There are not any other significant/related errors in the event log.
>>>
>>>3.) Not directly related to the error/eventlog.txt files, but when I try
>> to
>>>"mount store" for the first storage group in the Exchange System Manager,
>> I
>>>get error c1041724 - "An internal processing error has occurred. Try
>>>restarting the Exchange System Manager or the Microsoft Exchange
>> Information
>>>Store service, or both.
>>>
>>>I looked in the errorlog.txt, there was nothing that appeared to be
>> related.
>>>In the eventlog.txt file though, there were several errors:
>>>
>>>
>>>[09/25/05,20:05:13] WizardUI: ***ERRORLOG EVENT*** :
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
>>>[09/25/05,20:05:02] Server Configuration: ***ERRORLOG EVENT*** : Failed
to
>>>Create the Company DL public folder
>>>[09/25/05,20:05:03] Server Configuration: ***ERRORLOG EVENT*** : Failed
to
>>>Create the Company Contacts public folder.
>>>[09/25/05,20:05:03] Server Configuration: ***ERRORLOG EVENT*** : Failed
to
>>>create the Public Folder with error [0x80072efd].
>>>
>>>
>>>4.) As for the KB888619.log file, it's enormous and can't be posted here.
>>>I'll send it to you if you'd like.
>>>
>>>5.) As you'd expect when the EDB won't mount, there's no SMTP or POP3
>>>communication possible via telnet
>>>
>>>And finally, just in case you need it, here's an ipconfig /all from the
>> SBS
>>>server:
>>>
>>>Microsoft Windows [Version 5.2.3790]
>>>(C) Copyright 1985-2003 Microsoft Corp.
>>>
>>>C:\>ipconfig /all
>>>
>>>Windows IP Configuration
>>>
>>> Host Name . . . . . . . . . . . . : tennorth
>>> Primary Dns Suffix . . . . . . . : sfc.local
>>> Node Type . . . . . . . . . . . . : Unknown
>>> IP Routing Enabled. . . . . . . . : Yes
>>> WINS Proxy Enabled. . . . . . . . : Yes
>>> DNS Suffix Search List. . . . . . : sfc.local
>>>
>>>Ethernet adapter Server Local Area Connection:
>>>
>>> Connection-specific DNS Suffix . :
>>> Description . . . . . . . . . . . : Intel(R) PRO/100 S Server Adapter
>>> Physical Address. . . . . . . . . : 00-0E-0C-62-A3-02
>>> DHCP Enabled. . . . . . . . . . . : No
>>> IP Address. . . . . . . . . . . . : 192.168.16.2
>>> Subnet Mask . . . . . . . . . . . : 255.255.255.0
>>> Default Gateway . . . . . . . . . :
>>> DNS Servers . . . . . . . . . . . : 192.168.16.2
>>>
>>>Ethernet adapter External Network Connection:
>>>
>>> Connection-specific DNS Suffix . :
>>> Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Server
>>>Connection
>>> Physical Address. . . . . . . . . : 00-11-43-00-04-3A
>>> DHCP Enabled. . . . . . . . . . . : No
>>> IP Address. . . . . . . . . . . . : 192.168.1.10
>>> Subnet Mask . . . . . . . . . . . : 255.255.255.0
>>> Default Gateway . . . . . . . . . : 192.168.1.1
>>> DNS Servers . . . . . . . . . . . : 192.168.16.2
>>> Primary WINS Server . . . . . . . : 192.168.1.10
>>> NetBIOS over Tcpip. . . . . . . . : Disabled
>>>
>>>C:\>
>>>
>>>
>>>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>news:VX%23L1knwFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
>>>> Hi Skip,
>>>>
>>>> Thank you for your update.
>>>>
>>>> I am sorry for the delayed response due to the weekend. Please
>>>> understand
>>>> that the newsgroups are staffed weekdays by Microsoft Support
>>>> professionals
>>>> to answer your systems and applications questions. Your understanding
is
>>>> greatly appreciated!
>>>>
>>>> To narrow down this issue, please help me collect the following
>>>> information:
>>>>
>>>> 1. As you mentioned, you received an error on the email configuration,
>>>> when you were running the CEICW. What¡¯s the exact error message?
Please
>>>> kindly paste all contents of it in your reply.
>>>>
>>>> 2. Please run 'eventvwr.exe' (without the quotation marks) on the
>> command
>>>> prompt on the SBS 2003 Server, and check if there are any error
messages
>>>> about this issue, then paste the full context in your reply post.
>>>>
>>>> 3. Please locate the Errorlog.txt and Eventlog.txt from the ..\Program
>>>> Files\Microsoft Integration\Windows Small Business Server 2003\Logs
>>>> folder,
>>>> and check if there are any error messages noted on this issue, then
>>>> paste
>>>> the full context in your reply.
>>>>
>>>> 4. Please also refer to my previous reply to re-check the Queue's
>>>> status
>>>> of the Exchange Server and enable the message tracking to troubleshoot
>>>> this
>>>> issue.
>>>>
>>>> I appreciate your time and cooperation. If anything is unclear, please
>>>> feel
>>>> free to let me know. I am looking forward to hearing from you.
>>>>
>>>> Best regards,
>>>>
>>>> Nathan Liu (MSFT)
>>>> Microsoft CSS Online Newsgroup Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>> ======================================================
>>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>>> regarding other Microsoft products, you'd better post in the
>> corresponding
>>>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>>>> You can locate the newsgroup here:
>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>
>>>> When opening a new thread via the web interface, we recommend you check
>>>> the
>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>> are
>>>> any updates in your thread. When responding to posts via your
>>>> newsreader,
>>>> please "Reply to Group" so that others may learn and benefit from your
>>>> issue.
>>>>
>>>> Microsoft engineers can only focus on one issue per thread. Although we
>>>> provide other information for your reference, we recommend you post
>>>> different incidents in different threads to keep the thread clean. In
>>>> doing
>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>
>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>> Please
>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>
>>>> Any input or comments in this thread are highly appreciated.
>>>> ======================================================
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>>
>>>>
>>>> --------------------
>>>>>From: "Skip Shean" <skipshean@xxxxxxxxxxxx(donotspam)>
>>>>>References: <#5tuervvFHA.3556@xxxxxxxxxxxxxxxxxxxx>
>>>> <SJa5rW0vFHA.768@xxxxxxxxxxxxxxxxxxxxx>
>>>>>Subject: Re: DNS and Exchange issues
>>>>>Date: Fri, 23 Sep 2005 10:14:20 -0500
>>>>>Lines: 232
>>>>>X-Priority: 3
>>>>>X-MSMail-Priority: Normal
>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>>>X-RFC2646: Format=Flowed; Original
>>>>>Message-ID: <u8vl6FFwFHA.3688@xxxxxxxxxxxxxxxxxxxx>
>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>NNTP-Posting-Host: h-66-134-153-84.chcgilgm.covad.net 66.134.153.84
>>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
>>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:155934
>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>
>>>>>Nathan,
>>>>>
>>>>>Thanks for your help. Answering your questions:
>>>>>
>>>>>1.) uninstalled 888619, still have the issue
>>>>>2.) reran the CEICW, got an error on the email config, still have the
>>>>>issue
>>>>>3.) #1 - all exchange services are running, and I can connect outlook
to
>>>> the
>>>>>exchange server and send/receive internal emails -- but not send or
>>>> receive
>>>>>external email
>>>>>4.) I pulled all the logs, there were a couple of errors. I'm not able
>> to
>>>>>access the server from where I am writing this email but I will post
>>>>>them
>>>>>later today. Telnet isn't working right now, either, but it was
>>>>>earlier.
>>>>>In my efforts to reset everything to default, I probably closed port
25.
>>>>>I'll get that up again, too, and run through the things you said below.
>>>>>
>>>>>...more to follow. Thanks again,
>>>>>
>>>>>Skip
>>>>>
>>>>>
>>>>>
>>>>>""Nathan Liu [MSFT]"" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>news:SJa5rW0vFHA.768@xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>> Hello Skip,
>>>>>>
>>>>>> Thank you for posting in the SBS newsgroup.
>>>>>>
>>>>>> According to your description, I understand that you have some
>>>>>> problems
>>>>>> with the Exchange Server after you have installed the patch 888619.
If
>> I
>>>>>> have misunderstood the problem, please don't hesitate to let me know.
>>>>>>
>>>>>> To narrow down this issue, please answer and perform the following
>>>>>> questions and steps:
>>>>>>
>>>>>> 1. Based on my testing, I installed the package KB 888619 on my SBS
>>>>>> 2003
>>>>>> Standard testing workstation, I didn't encountered any problems.
>>>>>> However,
>>>>>> to isolate this issue, let's first uninstall the 888619 patch, and
>>>>>> then
>>>>>> check if the issue can be reproduced.
>>>>>>
>>>>>> 2. Please re-run the CEICW to re-configure the settings of Email and
>>>>>> Internet, then check if the issue can be reproduced.
>>>>>>
>>>>>> 3. If the issue persists, please help me collect the following
>>>>>> information
>>>>>> for further troubleshooting:
>>>>>>
>>>>>> 1) Please kindly describe the exact problem symptom. Can you
>>>> send/receive
>>>>>> the internal/external emails? Please re-check if the Exchange-related
>>>>>> services is running.
>>>>>>
>>>>>> 2) Please run 'eventvwr.exe' (without the quotation marks) on the
>>>> command
>>>>>> prompt on the SBS 2003 Server, and check if there are any error
>> messages
>>>>>> about this issue, then paste the full context in your reply post.
>>>>>>
>>>>>> 3) Please locate the Errorlog.txt and Eventlog.txt from the
>>>>>> ..\Program
>>>>>> Files\Microsoft Integration\Windows Small Business Server 2003\Logs
>>>>>> folder,
>>>>>> and check if there are any error messages noted on this issue, then
>>>>>> paste
>>>>>> the full context in your reply.
>>>>>>
>>>>>> 4) Please locate the KB888619.log from the C:\Windows\ folder, and
>> then
>>>>>> paste the full context in your reply.
>>>>>>
>>>>>> 5) Please refer to the following KB article to use Telnet to test
the
>>>>>> POP3/SMTP communication:
>>>>>>
>>>>>> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
>>>>>> http://support.microsoft.com/?id=153119
>>>>>>
>>>>>> 165186 XFOR: Verifying Basic POP3 Connectivity Using Telnet
>>>>>> http://support.microsoft.com/?id=165186
>>>>>>
>>>>>> 6) Let a client send an outbound email, please check in which queue
>>>>>> the
>>>>>> emails stays (you may not see it if it is delivered). To check this:
>>>>>>
>>>>>> A. Start Exchange System Manager.
>>>>>>
>>>>>> B. Use the following path to locate the queues you want to check:
>>>>>>
>>>>>> Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
>>>>>> server>\Queues\<Queue>
>>>>>>
>>>>>> 7) Enable message tracking, let a user send an outbound email and
>>>>>> then
>>>>>> check the email message under Tools->Message Tracking Center (you can
>>>> make
>>>>>> a screen capture of the tracking result and attach the picture in
your
>>>>>> reply). Regarding how to enable Message Tracking, please refer to the
>>>>>> following MS KB article:
>>>>>>
>>>>>> 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
>>>>>> http://support.microsoft.com/?id=246856
>>>>>>
>>>>>> 4. Additionally, if you put a hardware router in between the SBS box
>>>>>> and
>>>>>> the internet connection, and have the websites, exchange, and remote
>>>> admin
>>>>>> working, you may refer to the following Port table to allow the
>>>>>> appropriate
>>>>>> network traffic through the hardware router:
>>>>>>
>>>>>> Note: Please first temporarily remove the hardware router from the
>>>>>> network
>>>>>> environment to narrow down this issue.
>>>>>>
>>>>>> Ports that Enable Remote Access to SBS Services
>>>>>> Port 21 enables external and internal file transfer
>>>>>> Port 25 enables incoming and outgoing SMTP mail
>>>>>> Port 80 (http://) enables all nonsecure browser access, including:
>>>>>> internal access to IIS Webs including the company Web, Windows
>>>>>> SharePoint
>>>>>> Web, Windows SharePoint administration Web, and server monitoring and
>>>>>> usage
>>>>>> reports Enables internal access to Exchange by OWA and OMA clients
>>>>>> Port 110 enables Exchange to accept incoming POP3 mail
>>>>>> Port 123 (UDP port) enables the system to synchronize time with an
>>>>>> external Network Time Protocol (NTP) server
>>>>>> Port 143 enables Exchange to accept incoming IMAP4-compliant
>>>>>> messages
>>>>>> Port 220 enables Exchange to accept incoming IMAP3-compliant
>>>>>> messages
>>>>>> Port 443 (https://) enables all secure browser access, including
>>>>>> external access to Exchange for Outlook 2003, OWA, and OMA clients;
>>>>>> required for external access to server monitoring and usage reports
>>>>>> Port 444 enables internal and external access to the SharePoint Web
>>>>>> Port 500 enables external VPN connections by using IPSec
>>>>>> Port 1701 enables external L2TP VPN connections
>>>>>> Port 1723 enables external PPTP VPN connections
>>>>>> Port 3389 enables internal and external Terminal Services client
>>>>>> connections
>>>>>> Port 4125 (Note: you can change this port in RRAS) enables external
>>>>>> OWA
>>>>>> access to Exchange, plus internal and external HTTPS access to the
>>>>>> client
>>>>>> Web site
>>>>>> Port 4500 Internet Key Exchange (IKE) Network Address Translation
>>>>>> (NAT)
>>>>>> traversal
>>>>>>
>>>>>> I appreciate your time and cooperation. If anything is unclear,
please
>>>>>> feel
>>>>>> free to let me know. I am looking forward to hearing from you.
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Nathan Liu (MSFT)
>>>>>> Microsoft CSS Online Newsgroup Support
>>>>>>
>>>>>> Get Secure! - www.microsoft.com/security
>>>>>> ======================================================
>>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>>> issues
>>>>>> regarding other Microsoft products, you'd better post in the
>>>> corresponding
>>>>>> newsgroups so that they can be resolved in an efficient and timely
>>>> manner.
>>>>>> You can locate the newsgroup here:
>>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>>>>>
>>>>>> When opening a new thread via the web interface, we recommend you
>>>>>> check
>>>>>> the
>>>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>>>> are
>>>>>> any updates in your thread. When responding to posts via your
>>>>>> newsreader,
>>>>>> please "Reply to Group" so that others may learn and benefit from
your
>>>>>> issue.
>>>>>>
>>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>>> we
>>>>>> provide other information for your reference, we recommend you post
>>>>>> different incidents in different threads to keep the thread clean. In
>>>>>> doing
>>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>>
>>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>>> Please
>>>>>> check http://support.microsoft.com for regional support phone
numbers.
>>>>>>
>>>>>> Any input or comments in this thread are highly appreciated.
>>>>>> ======================================================
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> --------------------
>>>>>>>From: "Skip Shean" <skipshean@xxxxxxxxxxxx(donotspam)>
>>>>>>>Subject: DNS and Exchange issues
>>>>>>>Date: Wed, 21 Sep 2005 17:19:56 -0500
>>>>>>>Lines: 37
>>>>>>>X-Priority: 3
>>>>>>>X-MSMail-Priority: Normal
>>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>>>>>X-RFC2646: Format=Flowed; Original
>>>>>>>Message-ID: <#5tuervvFHA.3556@xxxxxxxxxxxxxxxxxxxx>
>>>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>>>NNTP-Posting-Host: h-66-134-153-84.chcgilgm.covad.net 66.134.153.84
>>>>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
>>>>>>>Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:155372
>>>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>>>
>>>>>>>Marina, Susan, et al, please help! From my previous thread (9/16/05,
>>>>>> 12:51
>>>>>>>GMT, subject line "Internet Connection issue out of the blue!", I
>>>>>>>can't
>>>>>> seem
>>>>>>>to keep the problem fixed and need advice...
>>>>>>>
>>>>>>>Short setup summary: Dell dual-processor PowerEdge server, SBS2K3, 2
>>>>>> nics,
>>>>>>>no ISA, cable modem (comcast). The server is in my house, because it
>>>>>>>was
>>>>>>>the best/fastest internet connection I had available and where we run
>>>>>>>the
>>>>>>>business out of. Therefore, we need to use the comcast email address
>> as
>>>>>> our
>>>>>>>authentication to send email.
>>>>>>>
>>>>>>>Automatic updates installed the Exchange patch 888619 on Friday
>>>>>>>9/16/05
>>>> at
>>>>>>>3:00 am and then all hell broke loose. Exchange stopped sending or
>>>>>>>receiving email. What Susan told me are DNS issues cropped up, with
>> the
>>>>>>>Comcast DNS servers sneaking into my ipconfig /all results.
>>>>>>>
>>>>>>>Previously recommended to install hardware router between cable modem
>>>>>>>and
>>>>>>>SBS box. Did that with a Linksys VPN router, but have too many ports
>>>> that
>>>>>>>needed to have traffic allowed. Problem is, I have email users that
>> are
>>>>>>>direct exchange, POP, and IMAP, need to allow websites (80 and 443),
>> and
>>>>>>>remote admin for myself since I'm not around the server much,
>>>>>>>Microsoft
>>>>>> VPN
>>>>>>>into the server and Cisco VPN to another office (external network but
>>>> must
>>>>>>>allow the traffic). Email, which I had cobbled back to working,
>> stopped
>>>>>>>again so I removed the router temporarily.
>>>>>>>
>>>>>>>I'm trying to get this nailed down once and for all. I would like to
>>>>>>>put
>>>>>> a
>>>>>>>hardware router in between the SBS box and the internet connection,
>> have
>>>>>> the
>>>>>>>websites, exchange, and remote admin working, and I'll figure the
rest
>>>> out
>>>>>>>later.
>>>>>>>
>>>>>>>Can anyone help me? I know I've hit my peter principle ceiling here
>> and
>>>>>>>don't know where to start. I'm thinking of removing the 888619 patch
>>>>>>>and
>>>>>>>seeing what if anything that does for me. Any other ideas?
>>>>>>>
>>>>>>>Skip Shean
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>
>
>
>
.
- References:
- DNS and Exchange issues
- From: Skip Shean
- RE: DNS and Exchange issues
- From: "Nathan Liu [MSFT]"
- Re: DNS and Exchange issues
- From: "Nathan Liu [MSFT]"
- Re: DNS and Exchange issues
- From: Skip Shean
- DNS and Exchange issues
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