RE: Slow Web aft SP1 & ISA2004 Upgrd

Hi:
Meanwhile, please take your time to gather the remaining information within
my initial reply:
----------------
Please also double check the DNS setting on the SBS box:
a. Leave the Default Gateway of the internal NIC blank on the SBS.
b. Configure both the internal NIC and the external NIC to use the internal
DNS Service as the DNS Server.
c. On the DNS Server, create the DNS Forwarder to forward the external DNS
resolution requests to the ISP's DNS

Then try accessing the internet web site from the clients again, does the
problem persist?

If the problem persists, please help me gather the following information to
narrow down the issue:
1. Does this performance issue occur on all internet websites?

2. Does the problem occur on all internal clients? What about accessing the
website from the SBS Server itself?

3. Are there any corresponding event logs in the Event Viewer? If any,
please post them to me in the reply.
-------------------

In addition, please also type "ipconfig/all > d:\server1.txt" and "route
print > d:\server2.txt" on the server side and "ipconfig/all >
d:\client1.txt" and "route print > d:\client2.txt" on the client side
(without the quotation mark), then send these .txt files to my mailbox:
v-edtian@xxxxxxxxxxxxx

Please understand that we could not provide you a solid solution in the
initial response becuase such kind of performance issue may be caused by
various factors and is always hard to find the root cause. We may gather
more information for deep invenstigation. I appreciate your understanding
on it.

Please feel free to let me know if you have any questions or concerns.

Have a nice day! :)

Best Regards
Edward Tian(MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Newsgroups: microsoft.public.windows.server.sbs
| From: v-edtian@xxxxxxxxxxxxxxxxxxxx (Edward Tian)
| Organization: Microsoft
| Date: Wed, 28 Sep 2005 01:05:36 GMT
| Subject: RE: Slow Web aft SP1 & ISA2004 Upgrd
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| Hi:
| Thanks for your update.
|
| You can send all the related files directly to my mailbox:
| v-edtian@xxxxxxxxxxxxxx
|
| Have a nice day!
|
| Best Regards
| Edward Tian(MSFT)
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
| ======================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Slow Web aft SP1 & ISA2004 Upgrd
| | thread-index: AcXDiwz/P4OLGFvPRDCCIBG2DVLJ8g==
| | X-WBNR-Posting-Host: 69.88.120.138
| | From: =?Utf-8?B?Qml0Ym9i?= <Bitbob@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | References: <5D7652E8-B477-4836-AE52-1D861F5D6C36@xxxxxxxxxxxxx>
| <lspduklwFHA.2956@xxxxxxxxxxxxxxxxxxxxx>
| | Subject: RE: Slow Web aft SP1 & ISA2004 Upgrd
| | Date: Tue, 27 Sep 2005 10:44:03 -0700
| | Lines: 232
| | Message-ID: <45E1CB7D-FB67-4A6F-858A-7269D9634385@xxxxxxxxxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | Newsgroups: microsoft.public.windows.server.sbs
| | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:156864
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | Edward how do I attach these files to a reply?? I have answered your
text
| in
| | the copied reply- Not using ISA cache and all ISA client software and
| proxy
| | settings correct!
| |
| | "Edward Tian" wrote:
| |
| | > Hi:
| | > Thank you for posting here.
| | >
| | > From the description, I understand that after you applied SBS 2003
SP1
| and
| | > installed ISA 2004, the performance of web access was decreased. If I
| have
| | > misunderstood your concern, please do let me know.
| | >
| | > First I would like to confirm with you if the internal clients have
| been
| | > configured as Web Proxy client.
| | > To be a Web Proxy client, please open IE, click Tools->Internet
| Options,
| | > and click Connections->LAN Settings, configure ISA server as your
Proxy
| | > server (you can enter either the computer name or the internal IP of
| the
| | > ISA server, port 8080 by default.)
| |
| | Yes all are set up with the firewall client application!!! All have
been
| set
| | to treat the SBSserver as a proxy server.
| | >
| | > Then re-run the CEICW Wizard, the wizard can help us configure the
| | > networking settings for a SBS server. It automatically creates the
ISA
| | > rules for internet access and site publishing. It's strongly
| recommended to
| | > use the wizard to configure the SBS server. More info:
| | > 825763 How to configure Internet access in Windows Small Business
| Server
| | > 2003
| | > http://support.microsoft.com/?id=825763
| |
| | I have used the wizard several times trying different settings and all
| seem
| | to have the same problem
| | >
| | > Generally speaking, when the internal clients attempt to access the
| | > internet web site, the packages will be sent to the ISA Server and
ISA
| will
| | > check the user credential first. If the user is allowed to access,
the
| ISA
| | > Server itself will retrieve the specific web page from the internet
| instead
| | > of the clients. After that, the ISA will send this page to the
internal
| | > client. In this way, little performance decrease is expectable.
| However, if
| | > the access speed is incredible slow or even the web page can't be
| | > displayed, we may need to troubleshoot the problem.
| | >
| | > Before we go any further, I would like to suggest you clear the ISA
| cache,
| |
| | I am not running the isa cache so there is not file to clear!
| |
| | > To do so:
| | >
| | > 1. On the ISA Server computer, stop the Microsoft Firewall service.
| | > 1). Click Start, click Run, type services.msc in the Open box, and
then
| | > click OK.
| | > 2). Right-click Microsoft Firewall, and then click Stop.
| | >
| | > 2. Start Windows Explorer.
| | >
| | > 3. Locate the Urlcache folder.
| | >
| | > 4. In the Urlcache folder, locate the file that has the .cdat file
name
| | > extension.
| | >
| | > 5. Right-click the .cdat file, and then click Delete.
| | >
| | > 6. When you are prompted to confirm the removal of the .cdat file,
| click
| | > Yes.
| | > If you are prompted to delete the .cdat file because it is too big
for
| the
| | > recycle bin, click Yes.
| | >
| | > 7. Restart the Microsoft Firewall service.
| | >
| | > More information:
| | > How to delete the Web cache in Internet Security and Acceleration
| Server
| | > 2004
| | > http://support.microsoft.com/default.aspx?scid=kb;en-us;838248
| | >
| | > Please also double check the DNS setting on the SBS box:
| | > a. Leave the Default Gateway of the internal NIC blank on the SBS.
| | > b. Configure both the internal NIC and the external NIC to use the
| internal
| | > DNS Service as the DNS Server.
| | > c. On the DNS Server, create the DNS Forwarder to forward the
external
| DNS
| | > resolution requests to the ISP's DNS
| | >
| | > Then try accessing the internet web site from the clients again, does
| the
| | > problem persist? The problem is persisting???? getting worse
acctually!
| | >
| | > If the problem persists, please help me gather the following
| information to
| | > narrow down the issue:
| | > 1. Does this performance issue occur on all internet websites?
| | >
| | > 2. Does the problem occur on all internal clients? What about
accessing
| the
| | > website from the SBS Server itself?
| | >
| | > 3. Are there any corresponding event logs in the Event Viewer? If
any,
| | > please post them to me in the reply.
| | >
| | > 4. Please help to gather the ISA Info:
| | >
| | > 1) Download the file from the following URL:
| | >
| | > http://www.isatools.org/isainfo/ISAInfo.zip
| | >
| | > 2) Extract all files to a folder on ISA server.
| | > 3) Double click Isainfo.js. This will generate 2 files
| | > ISAInfo2004-<computer-name>.log and ISAInfo2004-<computer-name>.xml
in
| the
| | > current folder.
| | > 4) Please send these files to me.
| | >
| | > 5. Please also help to gather the ISA logs:
| | >
| | > 1) Schedule a down time.
| | >
| | > 2) Open ISA 2004 management console.
| | >
| | > 3) Expand the server node and highlight 'Monitoring'.
| | >
| | > 4) In the right pane, switch to the 'Logging' tab, make sure the
'Task
| | > Pane' is showed there.
| | >
| | > 5) In the 'Task Pane', click 'Configure Firewall Logging' under
| 'Logging
| | > Tasks', and then switch the 'log storage format' from 'MSDE database'
| | > (default) to 'File'.
| | >
| | > 6) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| | >
| | > 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
| 'Logging
| | > Tasks', and then switch the 'log storage format' from 'MSDE database'
| | > (default) to 'File'.
| | >
| | > 8) Switch to the 'Fields' tab, click 'Select All', and then click OK.
| | >
| | > 9) Click 'Apply' to save changes and update the configuration.
| | >
| | > 10) Temporarily disable the Firewall service. To do that, please
click
| | > Monitoring | Services tab, and then right click 'Microsoft Firewall'
to
| | > choose 'Stop'.
| | >
| | > 11) Clear the current existing W3C logs. To do that, go to the log
| saving
| | > directory and clean any existing .W3C logs. By default, the logs will
| be
| | > saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some MDF
may
| not
| | > be able to deleted, that's normal.) You may backup them first and
| then
| | > delete them.
| | >
| | > 12) Go back to the ISA 2004 management console, and then Start the
| stopped
| | > 'Microsoft Firewall' service.
| | >
| | > 13) Reproduce the problem (Try accessing the particular web site such
| as
| | > www.microsoft.com and www.google.com from the internal clients), stop
| the
| | > service, and then gather the resulting W3C files to me for analysis.
| | >
| | > 14) Please also let me know the IP address of the testing
| clients/server so
| | > that I can filter the data.
| | >
| | > Hope the above information helps.
| | > I appreciate you taking time to perform the test and gather the
| | > corresponding information. Please feel free to let me know if you
have
| any
| | > questions or concerns.
| | >
| | > Have a nice day! :)
| | >
| | > Best Regards
| | > Edward Tian(MSFT)
| | > Microsoft CSS Online Newsgroup Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | > ======================================================
| | > This newsgroup only focuses on SBS technical issues. If you have
issues
| | > regarding other Microsoft products, you'd better post in the
| corresponding
| | > newsgroups so that they can be resolved in an efficient and timely
| manner.
| | > You can locate the newsgroup here:
| | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | >
| | > When opening a new thread via the web interface, we recommend you
check
| the
| | > "Notify me of replies" box to receive e-mail notifications when there
| are
| | > any updates in your thread. When responding to posts via your
| newsreader,
| | > please "Reply to Group" so that others may learn and benefit from
your
| | > issue.
| | >
| | > Microsoft engineers can only focus on one issue per thread. Although
we
| | > provide other information for your reference, we recommend you post
| | > different incidents in different threads to keep the thread clean. In
| doing
| | > so, it will ensure your issues are resolved in a timely manner.
| | >
| | > For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | > check http://support.microsoft.com for regional support phone numbers.
| | >
| | > Any input or comments in this thread are highly appreciated.
| | > ======================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | > --------------------
| | > | Thread-Topic: Slow Web aft SP1 & ISA2004 Upgrd
| | > | thread-index: AcXBJnpOqjpviggfQGa67tP10FEtoA==
| | > | X-WBNR-Posting-Host: 69.88.120.138
| | > | From: =?Utf-8?B?Qml0Ym9i?= <Bitbob@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | > | Subject: Slow Web aft SP1 & ISA2004 Upgrd
| | > | Date: Sat, 24 Sep 2005 09:39:05 -0700
| | > | Lines: 9
| | > | Message-ID: <5D7652E8-B477-4836-AE52-1D861F5D6C36@xxxxxxxxxxxxx>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| | > | Newsgroups: microsoft.public.windows.server.sbs
| | > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
| | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
| | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:156158
| | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > |
| | > | After upgrading to SP1 and installing ISA 2004 as new install (not
| | > upgrade
| | > | from 2000) My web access has slowed down. Client can get 3-4 pages
of
| | > info
| | > | and then browser just stops responding or firewall returns message
| that
| | > it
| | > | has timed out and can't reach server that it was just downloading
| pages
| | > from.
| | > | They are working through a Hrdware firewall with correct ports
open.
| | > Firewall
| | > | clients are all installed on workstations and proper rules are in
| place
| | > on
| | > | the ISA2004 install. It acts like its filling up a buffer and then
| | > stalling.
| | > | Any Ideas? I'm thinking of uninstalling ISA2004 and reinstalling-
any
| | > | problems with doing this? Thanks
| | > |
| | >
| | >
| |
|

.

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