RE: PPC sync & exchange only going one way

Hi Branford,

Thank you for your update.

To narrow down this issue, please help me re-confirm the following
information:

1. Open the Outlook, click Go -> Calendar, in the left panel, what
Calendar is enabled? Did you create an appointment in the Calendar in the
Exchange Mailbox - Current user account?

2. Open the Outlook, click Tools -> E-mail Accounts -> View or change
existing e-mail accounts -> Next, did you configure the Mailbox - Current
user account for delivering new email location?

3. Please perform the following test to check if the issue can be
resolved.

Test 1: Safe Mode
==============
Safe Mode will disable all add-ins and extensions that will not start, as
well as all corrupted resources, files, registries and templates.
1. Close Outlook by turn off the Outlook process using Task manager.
2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
included and there is a space between Outlook and /safe) and press Enter.
Let me know if the issue persists in the Outlook Safe Mode.
If Safe Mode resolves the problem, please disable the Add-ins by the
following steps:
1. Click Tools, click Options, click Other tab.
2. Click Advanced options button, click COM add-ins, uncheck all the
available options.
3. Test the issue again.

Test 2: Create a new profile
=====================
Please refer to the following article to create a new email profile. Please
start in the new profile and provide me with the result.
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Test 3: Clean Cache
=================
If the problem still occurs, it is probable that the Outlook cache files
are corrupted. Let's perform the following steps to solve the problem.
1. Perform a search on your computer to find the following files:
- extend.dat
- outcmd.dat
- frmcache.dat
- views.dat
2. Rename these files to .old extension if you can find them.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>Thread-Topic: PPC sync & exchange only going one way
>thread-index: AcXCsI9AZMLz99+EShqHaZxyIYE3ug==
>X-WBNR-Posting-Host: 81.137.242.223
>From: =?Utf-8?B?QnJhbmZvcmQgQXJtcyBQLkgu?=
<BranfordArmsPH@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <0BB38911-C406-4ADB-9526-AC70ED969531@xxxxxxxxxxxxx>
<q01upkErFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
<BA7AB29A-A0F2-4CA1-96AA-54AB0D30D688@xxxxxxxxxxxxx>
<#oAb4DQrFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
<3C4606DA-2DD9-49FA-A321-AD8526BB7478@xxxxxxxxxxxxx>
<RV1g3UowFHA.780@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: PPC sync & exchange only going one way
>Date: Mon, 26 Sep 2005 08:40:03 -0700
>Lines: 309
>Message-ID: <88189C74-EAF7-4317-A9A5-5B9F0B711A4B@xxxxxxxxxxxxx>
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:156514
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>hi nathan, we are do as you suggeted,
>But a update for you, we logged on the exchange server via OWA with IE,
>placed an appointment in the calender, which synced with the PPC no
probelm.
>But the calender won`t sync with the PPC if we place the appointment in
>OUTLOOK 2003. we starting to think that the probelm may be to do with
outlook.
>
>
>""Nathan Liu [MSFT]"" wrote:
>
>> Hi Branford,
>>
>> Thank you for your update.
>>
>> I am sorry for the delayed response due to the weekend. Please
understand
>> that the newsgroups are staffed weekdays by Microsoft Support
professionals
>> to answer your systems and applications questions. Your understanding is
>> greatly appreciated!
>>
>> As you mentioned, the PPC cannot synchronize the calendar in your
mailbox
>> from the Exchange Server, however, the Contacts and Email sync fine both
>> ways.
>>
>> To narrow down this issue, please check the following points to work
>> further on this issue.
>>
>> 1. When running the CEICW, ensure to check the OMA (Outlook Mobile
Access)
>> option in the "Web Services Configuration" page, this will configure the
>> System to allow OMA and "Server ActiveSync" access from the Internet.
Note
>> that if you installed ISA on the SBS 2K3, please do run the CEICW again
to
>> re-allow OMA.
>>
>> 2. The client host machine must be configured using the SBS Set Up
Computer
>> Wizard. During the Set Up Computer Wizard, the option to install
ActiveSync
>> 3.7 must be configured as well. If this is pushed to the client machine,
>> then there will be an option in the Start Menu called Mobile Device
>> Configuration. Then, it should be able to provision your phone or PPC
>> (including installing the certificate) so that the Server ActiveSync
works.
>>
>> 3. With ActiveSync you can sync Inbox, Calendar, and Contacts from your
>> mailbox. However, ActiveSync can't sync Public Folder. Are you trying to
>> sync a public calendar folder?
>>
>> 4. Do you receive any error message during synchronization?
>>
>> 5. Please gather the most recent IIS log files for analysis. To do so,
>> please go to C:\WINDOWS\system32\LogFiles, and check if there are any
error
>> messages about this issue, then paste the full context in your reply.
>>
>> 6. Please locate the %Program Files%\Microsoft Small Business
>> Server\Clients\sbsmobcfg.txt file on the client workstation. This file
will
>> list specific features that failed to be configured on the device.
>>
>> 7. The Microsoft-Server-ActiveSync and Outlook Mobile Access virtual
>> directories cannot access the contents of the user's mailbox if the
>> Exchange virtual directory is configured to require SSL. The
>> Microsoft-Server-ActiveSync and Outlook Mobile Access virtual
directories
>> only try to connect with the Exchange virtual directory over TCP port 80
>> (HTTP), not over TCP Port 443 (HTTPS). Furthermore, The
>> Microsoft-Server-ActiveSync virtual directory can only connect to the
>> Exchange virtual directory by using Kerberos authentication which
requested
>> Integrated Authentication.
>>
>> 8. Please check out the following KB article and see if it is the same
>> issue:
>>
>> 827615 Server ActiveSync does not download all items during a
>> synchronization session
>> http://support.microsoft.com/?id=827615
>>
>> In addition, please test with another PocketPC and see if the issue
occurs.
>>
>> 9. If you have installed any Anti-Virus software on the SBS Server,
please
>> temporarily uninstall or disable it, and then check if the issue can be
>> reproduced.
>>
>> Additionally, based on my research, since the KB article 898060 does not
>> apply to the SBS 2003 Standard Server, you don't need to install the
hotfix
>> of it.
>>
>> I appreciate your time and cooperation. If anything is unclear, please
feel
>> free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: PPC sync & exchange only going one way
>> >thread-index: AcXAVyG6PJ7p3dzfQjuOsYNDOecZtQ==
>> >X-WBNR-Posting-Host: 81.137.242.223
>> >From: =?Utf-8?B?QnJhbmZvcmQgQXJtcyBQLkgu?=
>> <BranfordArmsPH@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <0BB38911-C406-4ADB-9526-AC70ED969531@xxxxxxxxxxxxx>
>> <q01upkErFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
>> <BA7AB29A-A0F2-4CA1-96AA-54AB0D30D688@xxxxxxxxxxxxx>
>> <#oAb4DQrFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: PPC sync & exchange only going one way
>> >Date: Fri, 23 Sep 2005 08:54:51 -0700
>> >Lines: 214
>> >Message-ID: <3C4606DA-2DD9-49FA-A321-AD8526BB7478@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:155959
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >hi Nathan
>> >Seem to behaving the same probelm as before my HP HX4700 PPC won`t sink
>> from
>> >the calender in my mailbox from exchange server. It will sync to it.
>> >Contacts & Email sync fine both ways.
>> >Do wonder if it is to do with TCP/ip {article 898060}. havn`t update
that
>> >yet not to sure the version to use.. we are running SBS2003 STD on a
IBM
>> >xSERIES 206.
>> >any help appericated
>> >
>> >
>> >""Nathan Liu [MSFT]"" wrote:
>> >
>> >> Hi Branford,
>> >>
>> >> Thank you for your kind reply.
>> >>
>> >> As you mentioned, I know the Server crashed last night. If the issue
is
>> >> urgent to your business, it is recommended that you contact Microsoft
>> >> Product Support Services via telephone so that a dedicated Support
>> >> Professional can assist you recover the server in a more efficient
>> manner.
>> >> Please be advised that contacting phone support will be a charged
call.
>> >>
>> >> To obtain the phone numbers for specific technology request please
take
>> a
>> >> look at the web site listed below.
>> >> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
>> >>
>> >> If you are outside the US please see http://support.microsoft.com for
>> >> regional support phone numbers.
>> >>
>> >> Additionally, if you have good backup of the Server, please refer to
the
>> >> below document to restore your Server:
>> >>
>> >> Backing Up and Restoring Windows Small Business Server 2003
>> >> http://go.microsoft.com/fwlink/?LinkId=49916
>> >>
>> >> I am appreciated your time and cooperation. If anything is unclear,
>> please
>> >> feel free to let me know. I am looking forward to hearing from you.
>> >>
>> >> Best regards,
>> >>
>> >> Nathan Liu (MSFT)
>> >> Microsoft CSS Online Newsgroup Support
>> >>
>> >> Get Secure! - www.microsoft.com/security
>> >> ======================================================
>> >> This newsgroup only focuses on SBS technical issues. If you have
issues
>> >> regarding other Microsoft products, you'd better post in the
>> corresponding
>> >> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> >> You can locate the newsgroup here:
>> >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> >>
>> >> When opening a new thread via the web interface, we recommend you
check
>> the
>> >> "Notify me of replies" box to receive e-mail notifications when there
>> are
>> >> any updates in your thread. When responding to posts via your
>> newsreader,
>> >> please "Reply to Group" so that others may learn and benefit from
your
>> >> issue.
>> >>
>> >> Microsoft engineers can only focus on one issue per thread. Although
we
>> >> provide other information for your reference, we recommend you post
>> >> different incidents in different threads to keep the thread clean. In
>> doing
>> >> so, it will ensure your issues are resolved in a timely manner.
>> >>
>> >> For urgent issues, you may want to contact Microsoft CSS directly.
>> Please
>> >> check http://support.microsoft.com for regional support phone numbers.
>> >>
>> >> Any input or comments in this thread are highly appreciated.
>> >> ======================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >>
>> >>
>> >> --------------------
>> >> >Thread-Topic: PPC sync & exchange only going one way
>> >> >thread-index: AcWsnBWEzdKZnRIZRxmkc9WLlJyxgA==
>> >> >X-WBNR-Posting-Host: 81.137.242.223
>> >> >From: =?Utf-8?B?QnJhbmZvcmQgQXJtcyBQLkgu?=
>> >> <BranfordArmsPH@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >References: <0BB38911-C406-4ADB-9526-AC70ED969531@xxxxxxxxxxxxx>
>> >> <q01upkErFHA.2152@xxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: RE: PPC sync & exchange only going one way
>> >> >Date: Mon, 29 Aug 2005 06:18:02 -0700
>> >> >Lines: 99
>> >> >Message-ID: <BA7AB29A-A0F2-4CA1-96AA-54AB0D30D688@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path:
TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:148756
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >Thanks for the tips, but the whole server crashed last night, we are
>> now
>> >> >having to start again. so back to SQUARE 1
>> >> >
>> >> >""Nathan Liu [MSFT]"" wrote:
>> >> >
>> >> >> Hello BranfordArmsPH,
>> >> >>
>> >> >> Based on my research, you may also refer to the below information:
>> >> >>
>> >> >> When there is antivirus software on your Exchange 2000 or Exchange
>> 2003
>> >> >> computer, this behavior may occur if the antivirus software
signature
>> >> file
>> >> >> has changed. If an item in a folder that is being synchronized
must
>> be
>> >> >> scanned because of an update to the antivirus software signature
>> file,
>> >> the
>> >> >> item is skipped by the synchronization session:
>> >> >>
>> >> >> 827615 Server ActiveSync does not download all items during a
>> >> >> synchronization session
>> >> >> http://support.microsoft.com/?id=827615
>> >> >>
>> >> >> More information:
>> >> >>
>> >> >> Connecting Mobile and Remote Users
>> >> >>
>> >>
>>
http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/mobileuser.mspx
>> >> >>
>> >> >> Exchange Server 2003 ActiveSync Architecture
>> >> >>
>> >>
>>
http://www.microsoft.com/exchange/techinfo/administration/mobiledevices.asp
>> >> >>
>> >> >> Take the Tour: Mobile Access in Exchange Server 2003
>> >> >> http://www.microsoft.com/exchange/evaluation/tour/MA.asp
>> >> >>
>> >> >> I am appreciated your time and cooperation. If anything is
unclear,
>> >> please
>> >> >> feel free to let me know. I am looking forward to hearing from you.
>> >> >>
>> >> >> Best regards,
>> >> >>
>> >> >> Nathan Liu (MSFT)
>> >> >> Microsoft CSS Online Newsgroup Support
>> >> >>
>> >> >> Get Secure! - www.microsoft.com/security
>> >> >> ======================================================
>> >> >> This newsgroup only focuses on SBS technical issues. If you have
>> issues
>> >> >> regarding other Microsoft products, you'd better post in the
>> >> corresponding
>

.