RE: Shadow Copy Service Failing
- From: v-stwang@xxxxxxxxxxxxxxxxxxxx (Steven Wang [MSFT])
- Date: Mon, 26 Sep 2005 17:17:13 GMT
Hi Leighton,
Sorry for my delayed reply due to the complexity of this issue and the
weekend.
I have performed a lot of research on the backup logs and event logs.
There are some error event logs such as error 6013 and error 8019 which
seems to be related to the SQL Desktop Engine database. Based on my
research, This issue may occur if the SQL database is configured on drive E
and there are some file require to be backed up as part of system state
with SQL. The MSDEwriter will report an error if you try to create a
shadow copy set that has one of the volumes but not the other. The problem
is that in this configuration NTBackup doesn't pick up the correct set of
volumes. By selecting system state, NTBackup requests for a shadow copy to
be created on the boot volume. By the time NTBackup requests for the
location of the SQL, the shadow copy has already been created. Thus,
NTBackup will not create a snapshot on E:. This throws the MSDEwriter off,
thinking that NTBackup is not going to pick up all its data on E: thus
causing an error.
To test whether this is the case, please create a simple txt file (using
Notepad) in drive E and select the file as part of system state and run
system state back up manually.
In addition, it is strange that the logs in "data.zip" and "support
file.zip" files are very old, they were created before 1/21/2004, and the
latest backup log was logged on 1/21/2004. Therefore, I cannot find any
useful information related to this issue from these log files.
If the issue persists, please help me to collect the "data" and "support"
folders again, and please ensure that the latest backup logs are logged in
these files. Please also help me to collect the Application logs again
after performing the test. These logs are important for me to troubleshoot
this issue more efficiently. Thanks for your cooperation and efforts.
Please let me know the test result at your earliest convenience, and I look
forward to hearing from you soon.
Have a great week!
Steven Wang
Microsoft CSS Online Newsgroup Support
--------------------
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>From: v-stwang@xxxxxxxxxxxxxxxxxxxx (Steven Wang [MSFT])
>Organization: Microsoft
>Date: Wed, 21 Sep 2005 11:03:22 GMT
>Subject: RE: Shadow Copy Service Failing
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>Hello,
>
>Thank you for posting.
>
>>From your post, my understanding of this issue is: The backup failed with
>the error 0x800423f4. If this is not correct, please feel free to let me
>know.
>
>Based on my research, this issue may be caused by various factors,
>therefore, we need to perform several steps to narrow down the root cause
>of this issue.
>
>First, please verify the status of the following three services, since the
>three services are required to have the ability to start on demand for
>NTBackup:
>
>Microsoft Software Shadow Copy Provider
>Volume Shadow Copy
>COM+ System Application
>
>Please ensure that the Startup Type of the above three services are set to
>Manual.
>
>If the issue persists, please help me to collect some information so that
I
>can perform further research. Please help me to collect the following
>information and send them to me at v-stwang@xxxxxxxxxxxxx:
>
>1. Compress the C:\Program Files\Microsoft Windows Small Business
>Server\Support folder and send it to me.
>
>2. Collect the backup log from C:\Documents and Settings\SBS Backup
>User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data
>folder.
>
>3. Save the Application and System Event Logs to .evt files and send them
>to me.
>
>Hope the above information helps. Thanks for your efforts and I look
>forward to hearing from you soon. Should you have any question or
concern,
>please feel free to let me know. I am glad to be of assistance.
>
>Have a nice day!
>
>Steven Wang (MSFT)
>Microsoft CSS Online Newsgroup Support
>
>Get Secure! - www.microsoft.com/security
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>--------------------
>>Thread-Topic: Shadow Copy Service Failing
>>thread-index: AcW996wH2O8+bbJITKy9WtXgc43Kzw==
>>X-WBNR-Posting-Host: 208.189.229.45
>>From: "=?Utf-8?B?bG1pbGxlcg==?=" <lmiller@xxxxxxxxxxxxxxxxxxxxxxxxx>
>>Subject: Shadow Copy Service Failing
>>Date: Tue, 20 Sep 2005 08:26:29 -0700
>>Lines: 4
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>>
>>My backup is failing every night now, over last 4 days...not sure what
>>happened. The error is as follows "Registry Writer" has reported an
error
>>0x800423f4. I have rerun the wizard, but same error each time. Any help
>>would be appreciated. I am running SBS Standard with SP1 installed.
>>
>
>
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